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ottomark
Plettenberg Bay, South Africa

Beautiful campsites too close to each other

4.0 of 5 bubblesReviewed 08 Nov 2022
The campsites and ablutions are really very nice. However they are very close together - your neighbour is about 5 metres away. We had the unfortunate situation of a group of 12 French tourists with children and their guide pitching their camps right next to us. Although the rules are no radios or music they played music for about an hour until we requested the guide in a discreet manner (not to embarrass him in front of his guests) to turn off the music at 8.15pm. He then shouted abuse at us saying 8,9 or 10 o'clock what does it matter? I then had to have an argument with him that there is no music allowed at any time. This spoilt our stay. Then when this group left the toilets had not been flushed with No.2 in them and the toilet seats were full of urine. So although Woodlands itself was great through no fault of theirs we had a bad experience.
Date of stay: October 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Mike and Anne West, Owner at Woodlands Stop Over and Lodge, responded to this review
Responded 09 Nov 2022
Hello ottomark,
Thank you so much for taking the time to rate us so highly and for documenting your experience here at Woodlands in so much detail!
We have made a note of all you have said and meetings have been held with the staff to better address the issues which should NOT have arisen at all. Our standards are extremely high and we take pride in offering, what we believe, to be a reputably GOOD PRODUCT.
I do wish you had brought it to the managements attention immediately in order for us to have dealt with the problem at hand with the individuals directly and promptly. ( I am writing to them as well)
We do, however, apologise for the disappointing experience and only hope that it will not put you off re-visiting Woodlands Stop Over & Lodge again?
Kind regards,
Mike & Anne West (Owners)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 7 November 2022

Great Stay and peaceful environment. Friendly Staff and " Mike's Meals" are good value and tasty. Gardens and rooms well maintained with plenty bird life and safe to walk around the bush in the property.

Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank afield2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike and Anne West, Owner at Woodlands Stop Over and Lodge, responded to this reviewResponded 9 November 2022

Hello afield2022,
Thank you so much for taking the time to rate and review us here at Woodlands Stop Over & Lodge-- and so highly as well!
We not only appreciate your comments, which are so motivating for us all, but also for your valued support!
So happy to hear that you had a great stay in the peaceful environment in amongst the friendly staff enjoying the home-made "Mike's meals" which are loving prepared!
The Woodland Kingfisher has arrived since your visit so be sure to be back soon to enjoy their serenades?
Kind regards,
Mike & Anne West (Owners)

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Reviewed 24 October 2022

What a wonderful place close to Francistown. An oasis to relax. We loved the top-notch facilities, gardens, bird walk and viewing deck. Great attention to detail. This is why Woodlands is a favourite stopover. We stayed a few days and we are so glad that we did!

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank BrentA330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike and Anne West, Owner at Woodlands Stop Over and Lodge, responded to this reviewResponded 28 October 2022

Hello BrentA330,
Thank you so very much for such a fabulous review of us here at Woodlands Stop Over & Lodge. We are so thrilled that you found our "oasis" so close to the busy city of Francistown.
We do work very hard at maintaining our property in the condition that you found it to be in... and appreciate it when our valued guests notice and comment. All our staff are very committed to Woodlands which they consider their home!
We trust that you will be back again soon?
Kind regards,
Mike & Anne West (Owners)

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Reviewed 22 October 2022

It was a pleasure stopping over at Woodlands. The room was big and airy and and the beds comfortable with clean linen. There is a lovely deck to sit on and our own verandah also had comfortable furniture to use. We'd highly recommend Woodlands Stop Over and Lodge.

Date of stay: October 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Linda E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike and Anne West, Owner at Woodlands Stop Over and Lodge, responded to this reviewResponded 28 October 2022

Good day LindaE,
Wow! Thank you so much for your high rating and really lovely review of us here at Woodlands Stop Over & Lodge.
I shall certainly be reading your comments to all the staff who are very committed in their areas of responsibility. It is very motivating for all us when our valued guests appreciate, enjoy and comment on what we work hard to provide.
We trust that you enjoyed your visit through our beautiful Botswana and that you will be back very soon again?
And of course stopping again with us?
Kind regards,
Mike & Anne West (Owners)

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Reviewed 18 October 2022 via mobile

7 km off the tar road along a rather corrugated gravel road, is so well worth it, to experience the tranquility of Woodlands We pre-ordered frozen meals ( a la Woolies) yet there were alternatives at Reception. Be aware that Garmin Street Maps routes you incorrectly, so best to follow the signs. The directions on their website presume you are travelling north from Francistown, but you can work it out! A delightful overnight stop-over, we highly recommend

Date of stay: October 2022
Trip type: Travelled as a couple
Thank Robert W B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike and Anne West, Owner at Woodlands Stop Over and Lodge, responded to this reviewResponded 28 October 2022

Good day RobertWB,
Thank you so much for taking the time to rate us so highly and to review us equally highly. We are so happy to hear that the detour on the corrugated road was so worth while.
We have just had the road graded, which usually happens twice a year and just after the first rains.
We do not understand why the Garmin Street Maps as well as Google maps route travellers along the worst roads in our district. However, we are so glad that the road signs still have an important place in this day of HIGH TECH! Will also check the website ( thank you for drawing it to my attention) because it should give directions both from north and south. BUT so thrilled that you came, stayed and enjoyed!
We trust that you enjoyed the rest of your trip through Botswana and that you will be back to visit our beautiful country again soon AND of course to stay with us too?
Kind regards,
Mike & Anne West (Owners)

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Reviewed 11 October 2022

Really a fantastic place, could have stayed a bit longer.
Staff was fantastic at the office.
Our booking was for 25/09/2022, we got a emergency call from home when we were at Khwai camp on the 24/09/2022 and had to go home, we then took a chance and did the stopover on the 24/09/2022.
Thank you for the staff at the reception for accommodating us a day earlier and supplying the pre-cooked meals for us at that time, there was no time enough for us to reach the Martins drift border post. Thanks to all, will make use of Woodlands again when we visit Botswana again

Date of stay: September 2022
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank Dreamer36235679605
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike and Anne West, Owner at Woodlands Stop Over and Lodge, responded to this reviewResponded 14 October 2022

Good day Martin & Elma v d Kuil,

Thank you so very much for your very high rating and lovely review of us here at Woodlands Stop Over & Lodge.
So sorry to hear that your trip through Botswana was cut short but also happy to hear that we were able to accommodate you with the day earlier than your planned date. I have passed on your comments onto the ladies in reception-- they are delighted! Thank you!
We do look forward to your return visit to both us and our beautiful country - BOTSWANA!
Kind regards,
Mike & Anne West (Owners)

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