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Reviewed 22 April 2019

My partner and I had booked to go to Shiedaig Lodge, a place he stayed annually for years when he went hill walking with friends, for a night last week. We were phoned in the afternoon by hotel staff on the day before we arrived to inform us that we did not have a room! We had booked the stay through Secret Escapes and Shieldaig claimed they had no space at the hotel and it was a mistake on the part of S.E.! We found it odd that it took them so long to inform us of this ‘mistake’ and suspect they got a higher paying customer come in so they cancelled our booking. We will NEVER stay in this hotel. We instead stayed in a delightful hotel in the picturesque village of Shieldaig.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank kathleencZ2277SU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_General, General Manager at Shieldaig Lodge, responded to this reviewResponded 31 May 2019

Dear kathleencZ2277SU,

We sincerely apologise for the inconvenience you experienced in relation to a booking at the Lodge. Unfortunately we were fully booked on the day that your booking came through and were unable to accommodate you. Our reservations team attempted numerous times to contact the customer service team at Secret Escapes regarding the overbooking. Once again, we apologise for the late notice that we were unable to confirm your booking.

Warm regards,
Ismet Antepli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2019 via mobile

We stayed for a 3 night stay with a ‘Secret Escapes’ voucher. Like many others, we had the same overall impression:

Public areas were lovely, and the gardens and views over the Loch are wonderful.

Food: As we were on a voucher, we got a risible menu choice each night - this, with only 2 choices didn’t change much either & was totally inadequate. The a la carte was better but well short of the fine dining it was supposed to be - we opted for this one night to get some variety. Breakfast was very good but overall there was a lack of decent fresh fruit and vegetables at all times.

Staff were friendly enough but at times slightly inappropriate in their behaviour.

Our room - deluxe by name, shabby in actuality. No shaving charger, slightly manky tiles, an overbath shower that didn’t go high enough, very small room we could barely stand up in at the same time, dilapidated old brown furniture, lack of storage - I’ve paid £40 for better in a B&B.

So - it was okay but at near enough £200 per night on the deal once we had a few (and only a few) drinks, it was overpriced and underwhelming. Next time we visit the area we will do self-catering, I’ve seen beautifully appointed cottages at around £500 for the week that offer so much more...

Date of stay: April 2019
Trip type: Travelled as a couple
2  Thank Fife_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_General, General Manager at Shieldaig Lodge, responded to this reviewResponded 31 May 2019

Dear Fife_traveller,

We sincerely appreciate you taking the time to share your insightful feedback with us and thank you for choosing to stay at the Lodge. Thank you for your kind words about our stunning waterfront location, beautiful gardens and comfortable public areas. It is disappointing to learn that certain aspects of your stay fell short of expectations and can only apologise for this inconvenience. We will be sure to share your valuable feedback with our management for further review to improve our guest experience. It is our hope that you will allow us another opportunity to demonstrate a true Shieldaig Lodge experience in the near future. ]

Warm regards,
Ismet Antepli
General Manager

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Reviewed 17 April 2019

The location is stunning and we were lucky to have a "room with a view" and what a view it was over Gair Loch. We had booked a two night deal with a voucher and were looking forward to the much vaunted food, but in that aspect we were disappointed. The menu for the voucher guests consisted of only two choices in each of the three sections though we were also handed a much better menu with lots of choices, but then informed that if we chose from that menu, it would be an additional £19 pp. As we'd already paid for DB&B, it seemed a bit mean to spring that on us. We did feel that by giving voucher holders a rather dull menu, guests would opt for the expensive menu. So my husband and I stuck with the deal menu,both choosing the game terrine, which looked super with two big slices, but it was quite dry with nothing to moisten it and had very little taste. We both tried the cod for our mains and that was a lovely piece of fish. Dessert was sticky toffee pudding or the cheese platter and we opted for the cheese and were served with about half a dozen interesting small pieces plus three oatcakes and a good chutney. As the information in the room stated that the menu changed each day, we looked forward to something different the next evening, but no, only two items had changed. As the soup choice was now turnip soup [4*?] but called Neeps Veloute, which doesn't kid anybody, my husband had the terrine again, but requested chutney with it and that helped. Fortunately for me, the turnip soup had run out so I got sweet potato soup, though I honestly couldn't recognise it as such. We both opted for the meat choice, which was pheasant split in two with haggis between plus some veg. both of which helped to moisten the game. The poor vegetarians had baked red pepper for two evenings running, which wasn't very imaginative. Desserts were the same, so hubby chose the toffee pudding and I went for the cheese platter yet again. Had we been staying longer, then we would have chosen to eat elsewhere as the evening meals were disappointing. The items from the £39 menu did look very nice, but not at the extra £76 we'd have had to pay. Our previous hotel that week had two separate menus, but allowed us £30pp towards whatever we fancied. So Shieldaig disappointed us, not only with their system, but with the actual meals. Having said that, the staff were lovely, especially Ismet, the jovial manager who was multi tasking in different guises but managing to keep smiling & chatting throughout.
The lodge itself was very comfortable, and full of interesting details, as was our room. I had trouble with the shower as it had a really stiff handle, but my husband finally managed to move it. We were impressed by the folder in our room, written in a friendly, unfussy style and it had lots of suggestions for outings and walks.
We really did want to give Shieldaig more points as we did love the lodge and it's wonderful location, but we felt let down over the menu and the actual evening meals.
Breakfast was very good though, especially the porridge and cream...quite a treat!

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Strachanna2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2019

As a very special treat for my wife's birthday we came here for a three day break. Arriving upon the last day of March her birthday with ominous weather warnings we took precautions. All not needed as whilst it was chilly for very later March Early April the sun shone and the wind dropped. The refurbishment has done it justice and nothing was too much trouble with both helpful staff and beautiful food.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Romantic_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_General, General Manager at Shieldaig Lodge, responded to this reviewResponded 8 April 2019

Greetings Romantic_11,

We're delighted you chose to celebrate your special occasion at Shieldaig Lodge, it was a pleasure to welcome you both and we're thrilled to hear that you enjoyed your overall experience and particularly loved our welcoming hospitality! Thank you again for taking the time to share your positive comments with us and we look forward to seeing you again soon.

Warm wishes,
Ismet Antepli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2019

Lovely old Victorian hunting lodge, in a beautiful setting in trees within a natural harbour. We saw a seal. Plenty of wood, armour and other objects from history.

The staff were young, friendly, helpful within their limits, but perhaps a bit inexperienced. Our dinner, included in a deal, was not marvellous. I was brought a fillet steak by mistake at first, but that was quickly whipped away when I pointed it out. Breakfast was fine. We ate out for dinner after the first experience.

The room was large, comfortable, quiet, and traditionally furnished. The bed was comfortable. There were problems, however. My wife couldn't turn on the water for a shower - the tap was jammed. I got it flowing with a bit of brute force and banging. The basin was cracked through. The ensuite door didn't want to close; it blew open in the draught. The large windows, overlooking the lovely view across the loch to Gairloch, were loose and rattled badly in the wind. I cured this with folded-up newspaper wedges around the frames. There wasn't much we could we could do about the draughts - granted, it was quite windy outside. The biggest problem was that the curtains didn't meet on the windows - there was a two-foot gap! The staff didn't seem to think they could do anything about it - they didn't have a ladder - so eventually I stood on a chair and jerked the curtains in to a mere fifteen-inch gap. I suggested that if they gave us clothes-pegs we could reduce the amount of light coming in by pegging the curtains together most of the way up, but they didn't have any! Eventually, they found a couple of bulldog clips which I used to ensure the windows were almost covered at night.

Having said all this, we enjoyed our stay. They just need a bit more eagerness to put things right when problems arise! And maybe a bit more snagging in the rooms!

The hotel is under ten minutes from Gairloch, where excellent meals can be had for rather less cost in the local hotels.

Room tip: Ask for a loch view without rattling, draughty windows!
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Jim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management_General, General Manager at Shieldaig Lodge, responded to this reviewResponded 8 April 2019

Dear john-the-commonweal,

It was a pleasure to welcome you to the Lodge and we appreciate you taking the time to share your insightful feedback with us. We're pleased to hear that you enjoyed our waterfront location, welcoming hospitality, spacious rooms and comfortable beds. It is disappointing to learn that you experienced inconvenience during dinner on your first night, please accept our apologies for this inconvenience. We're sorry to hear that you also experienced several difficulties in your room, we will be sure to review your comments internally regarding your inconveniences to further improve upon our guest experience. We hope this did not detract too much from your overall enjoyment and hope to have the pleasure of welcoming you back again soon.

Best wishes,
Ismet Antepli
General Manager

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