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“Excellent facilities and superb location”
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Front of Duke House and street
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Very good
26 reviews
Front of Duke House and street
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Padstow, Cornwall, England

Reviews from our community

Very good - based on 26 reviews
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Reviews from our community

Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
English first
Any
English first
mjg1961
Worcestershire, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Website gives wrong impression”
Reviewed 1 November 2016 for a stay in October 2016
5
people found this review helpful

We arrived at the property and opened the keysafe. There was no key inside which was a worry, so we contacted the company for help. After a few calls they managed to arrange a key holder to help us enter the property - thank you.

To enhance the future guest experience we wanted to offer some constructive points which we hope they would consider. Whilst there appears a few negatives, there are of course positives. such as providing guests with towels (which are not always included) and the allocated parking space.

We have found a number of issues after entering the property which if sorted would greatly improve the comfort of future occupants. Items include:
Crockery - chipped
Fridge - noise when opened
No heating - during the afternoon/evening
Bathroom Mirror - no light/switch
Bathroom Spot Lights (two) - not working
Toilet seat - loose
Flush Button - not dual flush
Sofabed - uncomfortable to sit on
Lounge Blinds - will not roll-up with cord
Welcome Folder - some items out of date
Also, because some people travel quite a distance to Padstow, a basic 'welcome pack' (milk, tea bags, sugar) would be a suggestion.
We wrote to the agent, but heard nothing. Needless to say, we will return to Padstow, but we will be staying in another property. It's a real shame, the website promised so much.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location
Liked least: General condition
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   No.
Recommended for:
Older travelers
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
6 Feb 2017
Dear guest, Thank you for your feedback on TripAdvisor, we are upset that none of the above mentioned things were brought to the office's attention during your stay and if they had been we would have actioned them immediately or moved you to an alternative accommodation while maintenance was carried out.
I can ensure all our future guests that the following has been actioned in this property:
- Replaced any chipped crockery even of the slightest severity
- The fridge door has been lubricated and does not make the slightest noise when opened.
- Heating although on a set timer our guests are very welcome to press the override button on both heating and water and this will give instant heating and water over and above the normal settings
- Two bulbs replaced in bathroom - now a total of 10 working bulbs
- Toilet flush requires guests to push and hold, it is the design of the flush.
- Sofabed in lounge has been replaced for added comfort
- Our blinds are controlled on a pully system, if pulled in the wrong direction they do not go up, if this is the case simply pull the cord in the opposite direction.
- Welcome Folder updated for 2017.
We would like to say that our phone is NEVER switched off and we are always welcome to help and assist our guests with any questions they may have at any time before or during their stay - 07815201864.

Always here to help and ensure our guests have a wonderful Padstow Break.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jimbop74
Kidderminster, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very noisy flat”
Reviewed 15 March 2016 for a stay in March 2016
3
people found this review helpful

This short break was completely ruined by the lack of soundproofing between the floors of the apartments. As we were in the middle apartment we could clearly hear conversations from both above and below and the noise of the people above walking around was unbearable. Whilst wooden flooring is great for durability and appearance in a holiday rental with no sound insulation it is a terrible choice! All I can say is don't expect to sleep in once the folks in the apartment above are up as it's impossible!

The metal spiral staircase is also a bit of a pain for getting luggage up and down and this also makes enough noise to shake you out of bed if you get some heavy footed folks on it!

The sofa bed is worn and very uncomfortable to sit on - the metal frame is showing through the torn material.
Only 1 toilet roll is provided and the local shops shut early so make sure you nip out and buy some as soon as you arrive

The only plus side really is that the location is great, you can't fault it for that as it's only a minutes walk down to the lovely harbour. The only downside of the location is that there is no car parking at the cottage itself, that is a 5 minute walk away up the hill.

Overall, I believe the best review can be given by asking whether you would stay here again to which I would have to reply "No, never".

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location
Liked least: noise
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carolGoda...
godalming
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent facilities and superb location”
Reviewed 23 September 2014 for a stay in September 2014
1
person found this review helpful

The suite was modern,stylishly furnished and extremely comfortable.A minute 's walk from the bustling and lively harbour of Padstow.,it was quiet and peaceful to live in. The kitchen was very well equipped and all appliances were easy to use, particularly the cooker.
I would highly recommend it to anyone who I she's to combine the fun of Padstow with a restful holiday suite.

Travelling group: Spouse/Partner
Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HCS186338
London, United Kingdom
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Location”
Reviewed 1 September 2014 for a stay in August 2014

Padstow is a great location and there was lots to do in the surrounding area. It was very busy as it was August, but we would certainly return. Duke's Retreat was in a great position and I can appreciate that at the start of the season it was probably immaculate. Unfortunately however, the flat wasn't as clean as I would have liked. The bedding didn't feel fresh, there was dust, and the rug in the bedroom was grubby. For the price I was expecting more. However, it was homely and a good base for our break.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jenbrooks...
Hertfordshire, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Perfect getaway fantastic value for money”
Reviewed 24 March 2014 for a stay in March 2014
1
person found this review helpful

Me and my boyfriend stayed her for 3 nights as we were visiting the rick stein cooking school, we could not have chosen a better place to stay, the apartment is finished to a high standard, modern and very spacious and private, literally in the centre of padstow. I would defiantly recommend this to any one going to padstow rather than staying in a old style b&b . We got a great deal on this which made it even better and probably cheaper than a hotel. We will defiantly be back!

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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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