Stayed at Trevorrick Farm as a family with my husband and child
We found our cottage to be sparsely furnished and fitted out. There was everything you needed but nothing extra and certainly far from the home from home experience we were expecting even having already making allowance for all the rules. As for being eco conscious it’s more like penny pinching and Ryanair style extras
A box of toys was provided but was mainly filled with track for the train set which was of little interest to our child so thankfully we had brought our own.
We liked the location particularly the proximity to the Camel trail where we cycled the length. But cyclists, be warned the cycle store is in an open barn near the entrance. Also the gate of the timber enclosure opens inwards so there's only room for a couple of bikes. This meant leaving bikes on the outside of the store or even on the car roof. Bike washing seemed to be frowned upon with a very short hose pipe offered with reminders not to waste water. We used the washroom to freshen up our cycle clothing but often found Melanie and already beat us to it. Incidentally the washroom like the rest of Trevorrick is much cluttered and doubles as the rubbish store.
Experience of the owners is that they didn't listen and were too busy / preoccupied to even care and there was certainly none of the is everything all right / what can we do better approach others have offered us in the past
Given other comments i put this down to the schools hols and them being busy. But having paid a premium rate we expected more.
We stumbled across this slice of Utopia by total accident, something I will be eternally grateful for. Trying to book a half term break at local B&B’s, a treat for my fathers 70th (a Rick Stein tour with his son and 14 month old grandson) I failed… miserably. However in my desperation I turned to Google, my fifth phone number on the list and Melanie answers! To begin with it was touch and go for a booking. Both Melanie and Mike we scrupulously honest, explaining that the weather had done significant damage to T.V. reception and fields were a literal wash out. But if I wanted to wait a week then book online they would consider options from there. I am so pleased that they were accommodating of such an annoying individual. After explaining the motivation of my visit they relented and agreed to a booking for 3 nights. Prior to arrival I received a friendly e-mail informing me of my booking details, arrival times and other sundry house keeping arrangements, including fresh milk deliveries!!! Melanie went out of her way to accommodate any requests we had for my son, a wooden cot, high chair and plastic cutlery and crockery. On arrival she also asked if we needed more that the 3 huge boxes of toys she had provided for my son.
Throughout our experience Melanie kept us informed of all of the arrangements, the conditions of the area and any seasonal variations in their offering (access to the swimming pool).
Having had a rural upbringing I truly value the chance to let my son experience the ‘real’ countryside on his holidays. The ducks, chickens and turkeys really entertained my son and if he every felt overwhelmed he knew who to put his arms out to for a reassuring cuddle (much appreciated by both Dad and Grampy!).
Neither Mike nor Melanie intruded on our experience but equally were on hand to tackle any concerns or queries we had. Melanie let us know when they would be physically present and where they were if they were not on the farm at any time. Given their family circumstances they manage and run an extremely professional and high quality experience. One I fully recommend.
My wife, 15 month old daughter and I stayed at Trevorrick for the second time from 22/09/12 to 29/09/12 in The Old Round House and had a fantastic time. This was our second visit to Trevorrick after spending a week there in Sept 11 when our daughter was only 15 weeks old.
The location is excellent, it's right in beautiful rural St Issey, well away from any any traffic in a secluded farm area which we found to be an extremely safe environment for our young family. Our second stay in the Old Round House didn't disappoint, Melanie met us on arrival and showed us the improvements that had been made since our last stay which included a king size bed, new bedroom furniture and leather sofa in the living room area. The cottage is spotlessly clean and had absolutely everything we needed to make our stay comfortable. Heating is via storage heaters and for the heating/hot water it cost us approx £10 for the week via a meter in the cupboard. I think we did really well bearing in mind we washed up 2/3 times each day and ran separate baths for me and my wife. Although there isn't a washing machine in the cottage there is one in the wash room and came in handy with our messy little girl so we didn't run out of clean clothes for her :-)
I work in the service industry and knowing your customer is key, Melanie certainly got it right for us. Melanie placed toys appropriate to Erin's age, child's plate, bowl and cutlery and bath toys ready for us ! Other improvements around Trevorrick included decked and private areas for each of the other cottages, which must have cost several thousand pounds and clearly shows that although a growing business, Melanie & Mike are investing to ensure they are continuously improving Trevorrick.
Trevorrick Farm clearly has families at the heart of the holiday experience, first thing to remember is that you are staying on a farm so it's lovely to be able to interact closely and freely with the animals that are around the place. Our daughter Erin loved seeing the "quack quacks" roaming around the place, the guinea pigs and rabbits that she was able to chat away to and pet, the pigs, goats, mini pony and Belinda the cow ! It was great having close proximity to the animals on a daily basis and definitely a hit with Erin. We also loved the open grassland which was perfect for Erin to safely run around on and the selection of slides, swings and climbing opportunities for a 15 month old and 34 year old child :-). A point to note is that Trevorrick is a farm and like I said earlier there are friendly animals either tottering about or being walked over the grass. For this reason and also due to morning dew etc I would definitely recommend wellies.. It wouldn't however have been an issue had we not been prepared as there was a dozen or more pairs in the games room which we could have borrowed for our daughter if needed !
We used the pools few times during our stay, the pool was extremely clean and the heated changing room with shower was perfect for when we'd done. As part of our induction when we arrived Mike showed us the pool area, provided us with the code to access and ensured we knew where the safety equipment/alarm was in case of emergency.
Although we didn't have any need for them during our stay, Melanie, Mike (and their boys at the weekend) were always about and doing one job or another around the farm whether that be tending to the animals, working the grounds, gardening, painting or cleaning the cottages on change over day - regardless of how busy they were they always stopped to check we were ok, chat with Erin, and suggest some of the lovely places to visit - Melanie suggested the Lost Gardens of Heligan and we had a fantastic time !
St Issey is only a 10 minute drive into beautiful Padstow or if you are in need of burning off some energy you can walk down onto the Camel Trail and into Padstow in around an hour - taking on the amazing Cornish fresh air and scenery along the way. I'm a keen photographer and there were no end of landscape shot opportunities ! Padstow is simply beautiful with some of the best places to eat in Cornwall. Steins fish & chips and cornish pasties are a must ! Another gem not to be missed is The Journeyman in St Issey which offers Indian & European dishes - I've written a separate review for The Journeyman and def recommend !
All in all we had a fantastic time at Trevorrick Farm, St Issey and Padstow and have booked the Old Round House again in Sept 2013 !! Thank you Melanie, Mike & family, we wish you continued success and look forward to staying again !
We booked the Old Round House cottage for a week in August 2012 with our 2 year old daughter. The location is great and the cottage was on the whole ok but we did have issues and made a formal complaint. For info it took 8 weeks for a response which failed to address our issues, offer an apology, let alone recompense, so we have wrote this off to experience.
In my opinion the grounds are not as friendly family you would imagine. The free range poultry roam everywhere and always seemed very hungry snapping at your bags etc. and even my wife's foot as she opened the car door. As such there is duck muck absolutely everywhere including the play areas and equipment. Whilst on the grounds it's essential to wear wellies and thankfully it rained several times to help wash it away. There are 2 main play areas and our daughter did make use of the one nearest our cottage which had swings, slide, monkey bars and climbing net and a separate large trampoline. The equipment here is far from new and it could be seen that some repairs were needed. The other play area is apparently for younger kids but again duck muck everywhere and the play houses are cluttered full of stuff and several items here were broken. We attempted to use this once and then not again.
The owners inferred that they have too much equipment to maintain, which means that they are neglecting their duty of care and confirmed that our findings were the norm and not an exception, with them acknowledging that equipment was broken and in need of repair.
A key feature when booking Trevorrick was the swimming pool and we envisioned swims at the beginning and of the day but the opening times are restrictive 10 to 6 and half that Friday and Saturday. What isn't pointed out until your induction is the self-service pool cover removal and refitting which my wife didn't feel comfortable doing.
As for the rest of the grounds what can I say... the games room is cluttered and you would need to clear a space to use anything in there. The washroom is tiny doubles as the recycling area and a chick hatchery so the smell wasn't the most pleasant. The most pleasing aspect of the grounds was the pig sty where we enjoyed feeding our veg peeling and fruit to the 2 nice pigs but this was after dodging Barry the rooster.
The cottage was clean and amply kitted out, bar the wooden cot which was confirmed by email and verbally whilst making our booking. There was instead a travel cot / hard board mattress which we had wished to avoid for 7 nights. This was immediately pointed out whilst being shown the cottage by Melanie and her response was to offer a Z bed for our recently turned 2 daughter whom had never slept in a bed. Rather than make a fuss we agreed to try it out which didn't work. Thankfully we had our own travel cot and proper mattress so ended up using that. The cottage should have had an open fire but instead had an electric alternative for which the fireguard didn't fit so we didn't use. The heating was switched off and obviously isolated electrically as being an electrical engineer i tried to switch them on, when we discovered that the cottage was cold in the evenings / at night and even a little damp which was concurred by others. We also discovered that hot water was a luxury and is only available by use of the immersion heater which needed to be on well in advance of use and didn't last long. The main reason we choose the round house was that it had its own garden that was fenced off. Unfortunately the gate wasn't stock-proof and the ducks were in when we were out and left their muck. There is also a change of levels from path to grass area which wasn't mentioned along with prickly foliage during booking when we verbally enquired about its suitability for a 2 year old.
When we returned to the cottage at 7.30pm on our 3rd evening we found that we were locked out. Thankfully we had eaten but it was our daughter's bath / bed time. Melanie answered the door of their cottage and turned up 20minutes later. The "there when you need us service" that is mentioned on their website was found wanting and she nearly had a breakdown before finally getting us into the cottage at 10.30pm. A panel of glass which was broken to allow access was the taped up and despite us pointing out that this didn't offer any security and Melanie agreeing to promptly return it was left until the next morning. We consider that someone had been in the property which the owners denied and failed to acknowledge in our complaint saying that we didn't offer proof. The proof for me was that the door was damaged and couldn't be opened.
The above incident led to ill feeling for which no apology was offered at the time or since. In fact this escalated further on Friday evening / Saturday morning when we passed on our experiences to Mike. It transpired that Melanie had advised him that during the locking out incident, which my wife had be inconsiderate. Melanie had advised that Mike was away with the kids in hospital. My wife obviously asked about the emergency and was told it wasn't as the kids went for regular pre-planned treatment. Obviously as parents ourselves we have the greatest sympathy for the medical condition of the owner's children and would have accepted the poor service if it had be an emergency. However the impression we got which other reviewers have touched upon is that the owners have taken too much on and actually need some help running Trevorrick particularly during peak summer months, which their shoe string budget approach doesn't allow.
In the response to our complaint I was shocked that the owners categorised their cliental and giving the impression that more affluent and needy cliental aren’t suited to Trevorrick.
Incidentally this isn't us whom are a hardworking couple with a young child that expect to be shown some common decency and receive the service and basic facilities that a 4 star farm cottage should offer.
Be warned its take it or leave it the owners way / opinions are the only ones that count.
Just back from a fortnight with our three year old. Trevorrick is a great place: lovely setting in beautiful countryside, close to Padstow and the Camel trail and well-placed for travelling around Cornwall, with very friendly and helpful hosts in Melanie and Mike. As other reviewers have mentioned, the toys and facilities for children are fabulous - our little boy couldn't believe his eyes and was thoroughly entertained. There are great outdoor toys (climbing frames, trampoline, slides, swings, ride on trucks etc., play houses with food etc. inside); well-stocked games room next to the pool (train set, oversized doll's house, air hockey, table football plus loads more). In our house Melanie had left a duplo train set with all sorts of extras and a farm with huge selection of animals. Week two we swapped the train set for a Brio one and also gained a castle and box of knights, cannons etc. There were also loads of books, board games and videos so no chance of boredom! The pool was great and very clean. The animals are another attraction and we had great fun feeding the pigs! As mentioned Melanie and Mike are great hosts offering advice about local attractions, sorting out any minor problems we had (e.g. lightbulbs) right away and arranging for milk deliveries from the local dairy. All in a great stay and would recommend to anyone with children.