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Reviewed 3 weeks ago

Understaffed. Half board a joke as you have to pay additional charges to get anything like a nice meal unless you are happy with the buffet ( breakfast room) that resembles a bustling from the 1960's. Avoid at all costs which us a shame as Hard Rock got it right in previous visits to Mexico!

Date of stay: December 2017
1  Thank MARKSD0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to review our hotel MARKSD0
We are sorry to read we did not live up to your expectations. Our team work hard daily to exceed our clients ´expectations as well as assuring they are satisfied during their stay.
Regarding the half board, all our clients with half board basis have the option to either eat at our sessions buffet restaurant or have 30€ discount per adult and 15€ per children to eat at our 3 restaurants a La Carté (Ali-Ole, Narumi or Montauk) if they wish to have something different during their stay. Once again, we are sorry if we did not live up to your expectations, however we usually get good reviews of the quality of the food served in our restaurants.
For us it is very important the satisfaction of our clients as well as ensuring their stay is amazing, however we are sorry if this was not your perception.
We hope to have you back at Hard Rock Hotel Tenerife very soon and let us show you the hard rock experience many other guests have already had and remind you why you chose us this time.

Rocking regards,
Regina G
Customer Care HRHT

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Reviewed 3 weeks ago

We have just got back from three nights at the HRH Tenerife which we booked as a surprise break to celebrate my daughter's 21st birthday. Absolutely fabulous hotel, all three of us loved it. While my daughters were having spa time, the team placed a bottle of sparkling wine on ice in their room, and a birthday cake with an iced message on the plate wishing her a happy birthday, and a special letter thanking her for choosing the HRH for her birthday. We were in Tower 2, on the 12th floor with a sea view facing the island of La Gomera. Rooms were beautiful, really stylish and luxurious, great toiletries, we had two interconnecting rooms (Gold Deluxe). The spa was great, my daughter and her older sister spent her birthday afternoon in the private villa in the spa having 'Suite Time for Two' which they loved. Our booking with Secret Escapes also entitled us to a family voucher for the spa so the three of us had a nice afternoon together the next day. One of the things that makes this hotel stand out from other 5 star hotels is the genuine friendliness and happiness of the staff. The welcome and ambiance does not come across as a product of a corporate training programme, the team really do seem to be very happy in their work and that always goes a long way to providing a fun and welcoming atmosphere. There was a great vibe all over the hotel. From the moment we stepped out of our taxi, there was a doorman to welcome us, take our cases and this was followed through to when we wanted to take a taxi out for a trip, nothing was too much trouble, one of the reception doormen even gave us a better suggestion for our shopping plans. We ate in Sessions on two evenings, excellent variety and quality of food, as was the breakfast buffet in Sessions. Sky bar was great, we also had a good lunch in the Beach Club restaurant and in the cafe by the kids pool. Everywhere very clean, lots of staff around sweeping and hosing down and making sure everything is immaculate. Plenty of sun beds and parasols. The place has a big foot print so it never felt overcrowded despite there being a lot people about. The construction work was active but not intrusive, that there is music played everywhere really helps. We would definitely return.

Room tip: Gold Deluxe room in tower 2, 12th floor, great sea view and across to La Gomera
Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Cambridgefamily_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 3 weeks ago

thank you for the great review of our hotel Cambridgefamily_8!
It is a pleasure for us to read you chose our hotel to celebrate your daughter´s 21st birthday and we lived up to her expectations making her day a special one.
Thank you for the positive comments of our spa, rooms, food, sky bar, pools, music and specially our staff.
They work hard daily to assure they are exceeding our clients ´expectations and assuring they have a great time and reading comments like yours is the best reward.

we hope you have back soon with us and make you feel special during your stay!

kind regards
Regina G
Customer Care HRHT

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Reviewed 3 weeks ago

I am writing this review in our hotel room as unfortunately it's raining today (the weather has been lovely up to now). This is our first stay in an HR hotel and we are pleased that we chose it. The first thing I would say if you're thinking of making a booking here is be sure that you're happy to have a hotel-based holiday, and by that I mean, the hotel is great but the resort of Playa Paraiso hasn't got that much to offer. There is a small handful of bars/cafés within 100 yards walking distance but not a huge choice of places to eat. Also, the beach, which is accessed via the hotel beach club, is small and very rocky. There isn't really anywhere to go for a walk as Paraiso is a series of little headlands and the paths just seem to run out.

So, onto the good stuff - the hotel. We booked a Gold Studio suite with half-board. You can take your evening meal in the buffet restaurant, Sessions, or you can get a 30 euro pp discount against the speciality restaurants. We tried the tapas place AliOle, and it was OK but I thought it lacked atmosphere. It wasn't particularly busy but I think they were short-staffed. I would like to have had lower lighting, and candles on the tables to make it more of a special occasion, instead of having the 'big lights' on (as we say at home)! We ate in the Teppanyaki last night, and that was really good. Nice food and a demo of Teppanyaki cooking at the cook station, which was fun. There was a slight mistake with our bill and the staff sorted it out immediately and brought us two complimentary glasses of Cava. Great service. We are hoping the steakhouse will be good as we are booked in there tomorrow for our last night.

As mentioned we had booked a Gold Studio Suite but at check-in, we asked about the Rock Royalty upgrades and the bellboy took us up to see one of those rooms. I had looked many times on the website to see what we would get with the one we had booked so I had a reasonable idea of what to expect.

The room he showed us was east-facing, 13th floor, and looked towards the coastline of Adeje and Las Americas in the distance. Unfortunately, and this is something the Hard Rock has no control over, it also looks directly at the huge building site across from the hotel. The balcony was small and had no day-bed so we asked to see the room we had actually booked. This was so much better in my opinion, as we are 10th floor with a west-facing balcony for the afternoon and evening sun. We have a large day-bed for chilling out on our balcony, and apart from us having a kettle and not a Nespresso machine, the other facilities looked just the same. We have a fridge in the room and a large bath with whirlpool jets and there are bathrobes and slippers. It really is a lovely room, with a fab sea-view looking towards the island of La Gomera. There are other benefits to the Rock Royalty but we are more than happy with what we have.

The room is spotlessly clean and beautifully maintained. One day we came back up to the room as the housekeeping lady was in, so rather than disturbing her, we thought we would sit on the chairs near the lifts and wait for her to finish. We waited 30 minutes! That is certainly not a complaint, just an acknowledgement that the housekeeping staff do a really thorough job!

The bar on the 16th floor has occasional entertainment and a great sunset view. Go up there for a sundowner, it's really nice.

Although the drinks in the hotel aren't cheap; we didn't expect they would be but the fridge in the room enables you to get wine or beer from the supermarket across the road and enjoy a glass on your balcony for a very small price.

Finally, I know we are not in the peak of the holiday season, but we never had a problem getting two loungers around the pools even if we came down late morning. There are loads of pool towels available. There didn't seem to be much of that lounger-hogging behaviour going on but I can't speak for mid-summer obviously.

So, yes, we loved the HR and would definitely book again.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank MissMandyinLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 3 weeks ago

Thank you for the positive review of our hotel MissMandyinLeeds!

We are pleased to know you are enjoying your stay with us (despite the cloudy weather we are having today).
It is a pleasure for us to know you have tried 2 of our restaurants and will also try our Montauk restaurant, I´m sure you will love it.
We are also very proud to read your kind words towards our housekeeping department and the great job they do daily to assure all our clients have their rooms clean and enjoy their stay.
It is great to know you have visited our 16th rooftop sky bar to see the amazing sunset and views from up there.

We hope you enjoy the rest of your stay and have an unforgettable stay with us.

Kind regards
Regina G
Customer Care HRHT

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Reviewed 4 weeks ago via mobile

Booked a 5 day surprise for my Wife’s birthday. It was an amazing Hotel and the staff were nothing short of brilliant. The facility was immaculately kept clean, the food was of exceptional quality and the room and room servicing was brilliant. Will definitely stay there again if we go to Tenerife. Perfect stay for a romantic birthday retreat.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank Frankiericci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 3 weeks ago

Thank you for sharing an amazing review Frankericci!

it is a pleasure to read you chose us to celebrate your wife´s birthdya and we do hope she had an unforgettable time with us.
Thank you for the positive review of our hotel, staff, food, quality and room, it is the best reward to the hard work our team does daily.

We hope to have you back with us soon and keep celebrating special moments with you.

kind regards
Regina G
Customer Care HRHT

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Reviewed 4 weeks ago via mobile

My wife surprised me with a week at the hard rock hotel including a night at the children of the 80s event , the hotel was great spotless and nothing was too much trouble , the staff were extremely accommodating and nothing was too much trouble , we had a deluxe silver room which had everything we needed , see views cool and well maintained , we had half board so had breakfast every morning and an evening meal most nights , the food was too a good standard with plenty of choice but it does get a bit Repetitive, we ate at the on site steak Resturant that was excellent and due to being half board the hotel contributed 60euros towards the bill, result !

There are plenty of bars and places to eat and drink on site with a special mention to the fantastic sky bar , chilled music, great cocktails and views of Tenerife

We spent a lot of time by the adult pool which had lovely day beds and a pool bar to keep you refreshed but if you just wanted to chill there are staff around to take you orders from 10am , there is music playing all the time throughout the hotel giving an up beat atmosphere that may not suit everyone

We booked to attend the children of the 80s night and what’s to say apart from it was fantastic , music atmosphere and corona sang live which was a treat being from the era ( look for key events when booking they are every 2 weeks ) , we ended up at the sky bar where the party continued into the early hours of the morning , what a great night

All in all a fantastic stay value for money for a winter sun break WE WILL DEFINITELY BE BACK !

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank DarenC694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer_Care_PHG, Guest Relations Manager at Hard Rock Hotel Tenerife, responded to this reviewResponded 4 weeks ago


Thank you so much for sharing such an incredible review DarenC694!

It makes us proud to read your positive comments about the facilities, staff, room, food, bars, cocktails and our Children of the 80's party.
your comments are the best reward to our team ´s daily hard work.

We are glad to hear that you had a nice stay in Hard Rock Hotel Tenerife and you were able to attend one of our Children of the 80's party and had a great time at our 16th rooftop sky bar too.

Our aim is to make every client feel comfortable and enjoy their stay with us!

We hope to see you soon again!

kind regards
Regina G
customer Care HRHT

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