We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1 295)
Filter reviews
1 295 results
Traveller rating
384
458
247
99
107
Traveller type
Time of year
LanguageAll languages
More languages
384
458
247
99
107
Show reviews that mention
All reviews port town working port a la carte restaurant grand hotel indoor pool was closed lovely old hotel buffet dinner extensive gardens public areas visit gibraltar grand old lady tea and coffee making facilities rooms are large southern spain hire car small balcony plaza alta
Filter
Updating list...
3 - 8 of 1 295 reviews
Reviewed 1 October 2018

Good food and mostly friendly staff although not all spoke English. Quite a walk into town but interesting town. Large working port. Would go back again as enjoyed visit. Typical Spanish town not touristy.

Stayed: November 2017
Thank Crombo35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastal738529, Quality Manager at Globales Reina Cristina, responded to this reviewResponded 3 October 2018

Dear Guest, thank you very much for your review. It is always a pleasure to receive comments like yours and to know you enjoyed what we have to offer.

Hope to welcome you back in the near future.

Best regards

Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

The website describes a beautiful hotel. The grounds are very pretty and the pool area is good. The rooms unfortunately leave a lot to be desired. They are in need of significant updating. A dirty floor and ants in the bathroom is not acceptable. Holes in the very threadbare towels too! Breakfast is just about adequate, although at times like a bun fight at the ok corral. We stayed two nights and decided to skip breakfast the second day as it certainly isn’t worth the hassle. Great jumping off point for Gibraltar and some great restaurants in the town especially Cepas so didn’t have to spend much time in the hotel. My advice avoid it!

Stayed: September 2018, travelled as a couple
Thank lesley_minervini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastal738529, Quality Manager at Globales Reina Cristina, responded to this reviewResponded 3 October 2018

Dear Lesly, thank you very much for time spent on this review. Sorry to hear that we did not meet with your expectations. It is very important for us to receive all coments, in order to keep improving and we are doing this day by day. We are updating all areas, rooms included, cutains, duvey, tv, mini bars, etc
I have taken good note of the other negative points and will pass it to our head of departments, thank you once again for your help.

Look forward to welcoming you back to give us another chance in the future.

Kind regards

Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018

This hotel had its glorious days but not anymore. The building & landscaping is still beautiful, but rooms & furniture all a bit worn out. Staff is willing to help but language is a problem. The room we stayed is quite spacious & clean. Breakfast & dinner is OK, lack variety. All in all this hotel is still a nice choice for a short stay if you plan to visit Gibraltar & then ferry to Morocco.

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jade6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastal738529, responsable de calidad at Globales Reina Cristina, responded to this reviewResponded 25 September 2018

Dear Guest,

Thank you for your time spent on this Feedback. We are always improving our facilities and services , our hotel is from 1901, a classic hotel with a lot of history and charm.

Hope to welcome you back in the future.

Best regards

Globales Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2018

The Globales Reina Cristina does not live up to the online profile of a 4* hotel. My booking was for a double room for single occupancy for six nights and having investigated the website I was looking forward given: "The hotel offers elegantly decorated guest rooms and boasts beautiful architecture that reflects its rich history. The Globales Reina Cristina is a true paradise within the city of Algeciras, thanks to its extensive gardens, stunning pools (indoor and outdoor) and it´s beautiful views of the Strait of Gibraltar." Ok there is in indoor and an outdoor pool and the grounds are lovely but I was shown to a small pokey room in the basement having climbed one small set of stairs then descended two others. The room, with a small single bed, reminded me of staff quarters when I had worked in hotels as a student some 40 years ago. The window view was of a brick wall and the bathroom, which was ample in size, had what one could only assume were cigarette burns marks on the bottom of the bath. Naturally I asked for another room and, give the receptionist her due, I was shown another room and eventually moved to it, it was still downstairs but did have a patio area. Well, it was a patio for days one and two but alas on day three it became the foundations for scaffolding – they did leave the table and chairs but it felt a little adventurous to consdier sitting out being underneath renovation works. I did wonder if EU Health & Safety would have required all patio doors to be blocked or at least locked. How can the Spanish tourist board award 4* to a hotel where such poor rooms exist, where all the corridor carpets require a deep clean if not a replacement, plaster was pealing off the walls, bath towels are threadbare, at times actually have holes in them and the reception staff are forced to speak to check in guests whilst talking to others on a hands free telephone. In the 21st century I really did expect better. Being asked to pay nearly 5 Euros a day of a safety deposit box was a shock as was the payment for a premium WiFi connection, the free one was virtually useless unless you sat beside the reception area and was non-existent most of the weekend – was this deliberate? I am convinced that the extra cash deposit for the safety deposit box is some kind of accountancy scam given they add it on to the total! Yes the grounds are lovely as is the building, if ignoring the scaffolding, but it is the contents that matter and whilst gift wrapped once the outer layers are removed a big disappointment appears. I was informed that there are elevators in the hotel, but not in the ‘wing’ I was in – does this mean there is some form of segregation going on? Perhaps coach parties got rooms with a view and towels without holes! Breakfast was on occasions chaotic, rarely with staff to check you in and the search for a clean table on mornings when a bus party were about to vacate was not always easy. The breakfast food was however adequate though some tinned fruit was a surprise. The only positive note was the a la carte restaurant. The staff were knowledgeable about both the food and the wine availability not always on the menu and the chef should be congratulated for an abundance of delights. The ambience of the a la carte venue was however spoilt by having the double doors to the buffet dining area wide open allowing all of the noise to pervade. Perhaps the hotel exists on coach parties and there is nothing wrong with that but to purport to be a 4* venue in such glowing terms as on their website and have this supported by, one assumes some government body awarding the grade, this makes me think such grading, to quote an old expression, must have been given out with green shield stamps! The Management of this venue are failing on several levels and require a better staffing ratio as they clearly overwork those on duty.

Room Tip: Make sure it is in the main part of the building
  • Stayed: September 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Angus_K52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastal738529, Globales Quality Manager at Globales Reina Cristina, responded to this reviewResponded 25 September 2018

Dear Guest,

Thank you for your time spent on this Feedback . I have passed your comments to all our Head of Departments in order to take immediate action. As you have mentioned we are improving our facilities for the comfort and well being of our guests.

Hope you give us another chance in the near future.

Best regards

Globales Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

Reception-v friendly and helpful but language is a big problem
Breakfast-vv good
Rooms not that good
See pictures!!
Beds not good moving /shifts all the time !!
For trip to Gibraltar a v good station to stay.
City nothing much to see.

Stayed: September 2018, travelled as a couple
Thank 133germany2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coastal738529, Globales Quality Manager at Globales Reina Cristina, responded to this reviewResponded 25 September 2018

Dear Guest, Thank you for your time spent on this review. All reception staff speak english and spanish. Our hotel is a century building and we are always improving our facilities for the comfort of our guests.

Hope you can give us another chance in the near future.

Besr regards

Globales Quality Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews