i understand that location is everything, but even given its proximity to Grand Canyon South Rim, it is definitely high-priced for what you get. the room was nicely refurbished, and everything was clean, so that at least gets 2 stars. but one stays at a motel to sleep. and sleep was not good here...we made a reservation for 2 adults, 1 small child in a "queen" room. in the notes, i clearly asked for a rollaway bed. we arrived well before office closing time (10pm) and discovered the room had a full-sized (not queen) bed that wasn't terribly comfortable, and no rollaway. the office was locked up and dark. repeated calls were not answered. we made the best of a bad situation, but needed to leave a bit before the office opened. tried calling again; still no answer.
my issue is this: they had our reservation for quite awhile -- weeks enough to know if there would be a problem and to call and say "we don't provide rollaway beds; would you like a double?" or "we charge extra for a rollaway." this didn't happen. even worse, there was no one available in the office to help during posted business hours, and no one returning calls during business hours either. very disappointed, and not only will not return, but will recommend to others to look elsewhere for accommodation, where there is actually service for guests.More
- Free Wifi
- Free Parking