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All reviews front desk light rail within a mile radius breakfast buffet shuttle service nice hotel restaurant staff central location pool area downtown area hot tub nice stay room was large nice pool hotel shuttle enjoyed my stay convention center
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28 - 33 of 782 reviews
Reviewed 27 June 2018

I spent 4 nights (Business trip) and went well.. front desk Staff.
Shuttle drivers. Restaurant staff.
I recommended to you, If you go with family... For business...not really. NOISE leves not well observed

  • Stayed: June 2018, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Alejandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amber M, Sales Coordinator at Hilton Garden Inn Phoenix Midtown, responded to this reviewResponded 2 July 2018

Dear Valued Guest,

Thank you for choosing to stay at Hilton Garden Inn Phoenix Midtown. It was indeed our pleasure to know that you enjoyed your stay with us. Your comments and suggestions will definitely help us improve in our quality of services. My team and I look forward to the pleasure of welcoming you back again.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

Overall, staff were excellent (front desk, maintenance and housekeeping). Free shuttle within a 5 mile radius. But the hotel is in need of some upgrades to the hotel rooms. Beds were not very comfortable, although they claimed to be adjustable for firmness. A/C was not working in our first room but staff was very quick to move us to a better room. Cable kept cutting out. Bathtub was in need of replacement/refinishing ...stains & rust. No safe in the rooms, which was disappointing.

  • Stayed: June 2018, travelled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank xmf92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miri L, on behalf of management at Hilton Garden Inn Phoenix Midtown, responded to this reviewResponded 25 June 2018

Dear xmf92

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Thank you,
Miri L.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2018

It’s a wonderful place to stay and relax in the middle of a big city. The beds in the rooms are clean and comfortable. The room was quite and perfect for relaxing. The lady in the front desk that checked us in has wonderful customer services. Love this site.

  • Stayed: June 2018, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank mayradalvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amber M, Sales Coordinator at Hilton Garden Inn Phoenix Midtown, responded to this reviewResponded 19 June 2018

Dear Valued Guest,

Thank you for choosing to stay at Hilton Garden Inn Phoenix Midtown. It was indeed our pleasure to know that you enjoyed your stay with us. My team and I look forward to the pleasure of welcoming you back again.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

Although an older place very clean, staff is awesome and it is close to the important stuff! Minutes from Scottsdale and downtown Phoenix .A pool in the middle, great restaurant . Small gym for basics. Commercial area which is nice on the weekends as you have no traffic.

  • Stayed: June 2018, travelled on business
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Sherry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amber M, Sales Coordinator at Hilton Garden Inn Phoenix Midtown, responded to this reviewResponded 19 June 2018

Dear Valued Guest,

Thank you for choosing to stay at Hilton Garden Inn Phoenix Midtown. It was indeed our pleasure to know that you enjoyed your stay with us. My team and I look forward to the pleasure of welcoming you back again.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018

We needed to stay close to my daughter's apartment. The price was competitive, the location was perfect, service was good, and there were rooms available without premium charges with only 1 day booking notice

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank rasalopez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amber M, Sales Coordinator at Hilton Garden Inn Phoenix Midtown, responded to this reviewResponded 19 June 2018

Dear Valued Guest,

Thank you for choosing to stay at Hilton Garden Inn Phoenix Midtown. It was indeed our pleasure to know that you enjoyed your stay with us. My team and I look forward to the pleasure of welcoming you back again.

Warm Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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