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Average
3 reviews
Sedona
Front View 3 car tandem Garage
Dining Room
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Overview
Holiday Rental House -
5 Bedrooms, 5 Bathrooms, Sleeps 12
Phoenix, Arizona

Reviews from our community

Average - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
WyomingWa...
Rawlins, Wyoming
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Never Again With This Owner”
Reviewed 15 November 2011 for a stay in October 2011
5
people found this review helpful

We rented this house for a week in October 2011. Our experience was so opposite from the other reviews that it makes me wonder who writes them. We have rented houses before but from management companies, not private owners on HomeAway. Our experience was so bad that we will never rent from an owner again.
Once the contract was signed and the deposit sent there was no more working with us on details. The owner became extremely hard to work with. He was so inflexible he really started to make our life miserable. He lowered his prices $300 after we signed and refused to let us have the discounted price that everyone after us got. He made us pay for a wire transfer for the balance of the money because the 30 day payment ended up on a holiday and he wouldn’t accept it on the 31st day by priority mail. We paid for a week and only stayed 6 days but he still wouldn’t let us in before 4:00 the first day. Supposedly because of the cleaning crew but we drove up to the house at 2:30 and there was NO ONE there. What would have been the harm in letting us in?? Totally a control freak and basically just a jerk about everything.
The house itself didn’t live up to the hype it was given on the Internet. It was probably a beautiful house when built. It has deteriorated and needs work. A complete wall repair and paint job inside is desperately needed along with the house needing a major cleaning. You can tell it is only surface cleaned these days-bugs and cobwebs in the window sills and light fixtures, dirt in the kitchen drawers, windows filthy, dust everywhere except where the rag reached without moving the knickknacks. They really need a new cleaning crew. None of the beds had mattress pads, the sheets (which were not quality as the description said in fact one set had some kind of bleach stains that were disgusting) wouldn’t stay on the beds and the mattresses were stained. The kitchen towels were gross –we refused to use them on anything.
The kitchen was NOT stocked well. It said spices were included but we couldn’t even come up with salt and pepper. One old cookie sheet to put things on, hardly a pitcher could be found. The dishwasher does not clean well, it either needs work or replaced. But then there were broken things all over the house. The patio door couldn’t be used, one of the bathroom cabinet doors was broken, the tv remote was a joke, one of the closets had doors that were broken. There were signs all over the house that said “under repair, don’t use”. My elderly father took a look around and said “the owner is really milking this house isn’t he. Taking the money out and not putting any back in.” The air conditioner wasn’t allowed to be turned down under 78 degrees “or it could freeze up”. It was really hot in the house so ended up turning it down anyway. You spend all that money to rent a house in Phoenix and can’t be comfortable?? Evidently the air conditioning was something else that needed work.
Another note said we couldn’t wear shoes on the carpet. Well it was so dirty and worn it really didn’t matter. We finally just had to laugh when we turned the jetted tub on in the master bath and dirt flew out and into the water everywhere. The bbq grill was broken and my husband spent several hours of his own time trying to get it to work. Really great way to spend your vacation. Finally had to get a new regulator for it from Home Depot, the owner paid us back, but I find it interesting that all the other reviews said he was so wonderful to work with when we had to struggle with everything on our own. We never saw him while there and he certainly never called and asked how things were going. We were scared to say much of anything until we got our deposit back for fear we wouldn’t get it, even though we left that house in better condition than we found it. I’m also really upset that we couldn’t use the swimming pool in the back yard because it was too cold that week. We were NEVER given the option of heating it for $50 a day or we might have done that just to get some use out of it.
Our 3 families that stayed there agreed this house was a bad deal, made worse by a rigid owner who had no regard for us.

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Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Jul 2015
Wow, Talk about a surprise review! I really wish you would have told us of your concerns during your stay. We always ask that people who self check in, to PLEASE TELL US so we can address any problems right away. The first time we heard from you was when the Barbque would not work. Why did we not hear about anything else your whole stay? We would have had our cleaning crew come out and re-clean our home to your satisfication, that is what they are for. My big disapointment is that now it seems your stay with us was unhappy and it did not have to be, if we had known about these things. All I can do is offer my apologies, explain a few things and hope that this review will encourage guests to please communicate with us about any challenges while at our home so we can remedy them swiftly as we always do witnessed by our other reviewers. 1. We had a special rate for open dates we had, and I explained that I included the tax with their rate and it would actually be higher for anyone else renting as I would not be including the tax for other renters in that time frame. 2. We do have check in and check out times that are agreed to and do not vary for the safety and security of our guests and cleaning crew. 3. I do not know what "hype" our home has received that it needs to live up to? I can say that it is in excellent condition and maintained professionally We also have a scheduled deep cleaning every 2 months in low season and every month in high/peak. 4. We have a plush top king bed in the main master bedroom, a temper-pedic king in the master bedroom with the balcony and a brand new Four Seasons king in the master suite on the ground floor. The twins have mattress pads and the queen is a plush top, none have any stains. 5. Our kitchen is well stocked and has a pitcher, salt and pepper and more. 6. All the closet doors are a solid 150 lbs each and can be a little hard to move at times. 7. The patio slider is locked off for the safety of children and for optimum energy. 8. We have 2 new air conditoners in June 2011 and 76-78 degrees downstairs and 72-74 upstairs for sleeping is very icy when it is over 112 outside. 9. I told them that we could have someone fix the Barbque, but they fixed it themselves. Most of our guests prefer not to be bothered, but I can come on Saturdays to clean the pool if you would like to see me.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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