We drove 2.5 hours from Vegas to do the Zip line at the Hualapai Ranch. We arrived atvabout 1200 noon. Bought our tickets which were about 95.00 per person.
We waited in line at the bus depot yo be taken you one of three stops of activities. The 1st stop is the zip line/ western town. We arrived and were confused about where to check in for the zip line. We found a employee and he walked us over to the office with a big CLOSED sign. We f8nd out that the zip lines are closed due yo high winds. Oh boy, i had read about problems with refunds etc.. so we were disappointed and now i was going to ask for a refund...
We get back to the main ticketing center where i found the operations manager "Richard". He was very pleasant and understanding and immediately issued our family a full refund! Thank you Richard!
Be mindful if you are going to zip line uou should go earlier in the day before the winds pick up and for sure check the weather, they cannot operate the zip lines with winds over 35 mph.
From what interaction i had every employee i dealt with was friendly and helpful. I read some if the bad reviews and honestly the entire Hualapai attraction is what you make of it.
Have fun!uy ? Y
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