I chose this hotel as a surprise for my wife to celebrate our 49th wedding anniversary which was on the 24th February jointly with my birthday 26th February , expecting at least the quality of Protea hotels but to my dismay, it was my worst nightmare ever. I booked on line a few weeks in advance and also called in and spoke to Bernadine about our occasion and expectancy. I requested a nice room with at least a view but was offered a room with a jacuzzi which appealed to me as a good surprise to the wife. When we arrived at reception, a musty smell greeted us as we entered. We went ahead with the booking and discovered that the room with the "jacuzzi" was booked out the previous night and was offered a room with a "patio". I objected to the change of room as it was confirmed by Bernadine. To my surprise, the receptionist inquired by the cleaning lady if there were any good rooms available to which she answered that the "jacuzzi" room was vacant but still needed to be cleaned, and the time was approximately 15H00. The receptionist was not aware of this. We decided to wait for the room and left for the Worcestor mall to pass the time. We were called to say that the room was available. When we arrived at the hotel, we carried all our bags to the room, no porter available, but when we got to the room, the "jacuzzi" was a normal bath for one person with jacuzzi jets in it and not a jacuzzi we expected to lounge in. The worst part was the strong musty smell in the room, which had no windows and was dingy. We approached the reception who then offered us the room with the "patio". This room was even worse, beside the strong musty smell, the room was cramped with a patio door leading to a tiny lane, approximately a meter in width with a small table and two chairs with walls all around it, absolutely no view. This was the worst and I immediately cancelled my booking. The receptionist was not helpful in assisting with the cancellation and told us to cancel on line. She gave me a username and password to use the PC opposite reception which I was unable to access on line. I wasted 250km from Oostersee, Parow including toll fees to and from Worcestor and my plans for a celebration was shattered. No excuse or apology can ever fix what we went through as a 40th wedding anniversary happens once in a lifetime. I am so disgusted with Protea Hotels and will be taking this matter further. It seems like Prokard members are given the worst deals for accommodation. To crown it all, there was no manager on site with which to discuss my dilemma.