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Blcheshire
Cheshire, United Kingdom

Come on Marriott join us in rhe 21st century

4.0 of 5 bubblesReviewed 02 Feb 2019
Good business hotel with nice facilities apart from antiquated WiFi system which requires codes and passwords for each appliance. These should last 24 hours but don't. Every time the appliance logs off you have to go through the whole rigmarole again. In two days I must have had to log in at least 20 times and had to use at least 6 different codes/passwords even though I was only sending and receiving emails. Free WiFi is available all over the place now and should be introduced here
Date of stay: January 2019
Trip type: Travelled solo
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Protea Hotel C, Operations Manager at Protea Hotel Worcester Cumberland, responded to this review
Responded 04 Feb 2019
Good Morning,
Thank you for taking the time to complete the survey. It is through your honest feedback that we can improve.
We are in the process of looking at the wi-fi service provider and hope that you will have a better experience regarding this issue whenever your travels brings you back to our hotel.
Kindest Regards
Salome Horn
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (93)
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    10 - 15 of 93 reviews
    Reviewed 21 December 2018 via mobile

    Situated in the middle of town. Guest parking available inside. This older hotel has been upgraded to protea standards. Staff are most helpful. Food in the restsurant is excellent and reasonably priced.Good value for a family or business stop over. Recommended.

    Date of stay: December 2018
    Trip type: Travelled on business
    Thank 1garthw
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 27 September 2018

    I recently spent a night at this hotel and I can confidently describe the experience as very good. The check-in process was quick and efficient and all of the staff that I encountered were very friendly and helpful. My room was neat and clean and all of my requests to housekeeping were taken care of. Breakfast was comprehensive and the service in the restaurant was good. Overall, I was happy with my stay at this hotel.

    Date of stay: September 2018
    • Trip type: Travelled on business
      • Value
      • Location
      • Service
    1  Thank SGStuart
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Protea Hotel C, Manager at Protea Hotel Worcester Cumberland, responded to this reviewResponded 5 October 2018

    Thank you for your feedback received regarding your stay. We are delighted that we met your expectations. We look forward to welcoming you back to the hotel whenever your travels brings you back to Worcester.

    Kind Regards
    Salome Horn
    Operations Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 3 September 2018

    Had a wonderful stay at the hotel, check in was great, hotel was fresh and clean, I spent a bit of time at the bar before heading out and it was very pleasant. on returning found bed lovely an clean and bathroom clean and spacious.

    Date of stay: September 2018
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    Thank dwmelec
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Protea Hotel C, Manager at Protea Hotel Worcester Cumberland, responded to this reviewResponded 5 September 2018

    Good Morning David,

    Thank you for your feedback received. We are pleased to hear that you enjoyed your stay and hope to welcome you back to our lovely hotel in the future.

    Yours in hospitality

    Salome Horn
    Operations Manager
    Protea hotel by Marriott Cumberland Worcester

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 July 2018

    My wife and I booked into this hotel for the night of 24 June 2018. We parked our vehicle in the hotel parking which was meant to be secure. The hotel parking lot has security wire and walls around it as well as a gated entrance with security guards and camera's. In the early hours of the morning my vehicle was broken into by 3 people. This is confirmed by the ccv tv footage. The security gate was left open providing easy access to my vehicle ! The matter was reported to the SAPS (Police) who took a statement and sent the finger print police to the vehicle. Unfortunately when the finger print police arrived they were informed by the receptionist that the vehicle had left which definitely was not the case ! So no finger prints were taken. I could not repair the damage without having to take the vehicle to a panel beater. Hence I could not securely lock my vehicle for the rest of my holiday.
    The room and the food was fine. Would I return ? Most definitely not !

    Date of stay: June 2018
    • Trip type: Travelled with friends
      • Value
      • Rooms
      • Service
    1  Thank Farmer214
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 June 2018

    I have to say up front bring your own face cloth. The towels are soft and large. The front desk was very friendly. The hotel is very spacious lots of meeting and chatting area. Pool and Sunna. Great place to watch the games or play cards. They also have a billiards table. Watch out for the slot machines. Very safe and secure.

    Room tip: Do not ask for a wakeup call. Housekeeping does a great job at that! LOL
    Date of stay: April 2018
    • Trip type: Travelled on business
      • Value
      • Sleep Quality
      • Service
    Thank J M P
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Protea Hotel C, Guest Relations Manager at Protea Hotel Worcester Cumberland, responded to this reviewResponded 6 June 2018

    On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Worcester Cumberland.

    It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.


    Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Worcester Cumberland and we hope you choose to create more memories here whenever your travels bring you back to Worcester.

    Sincerely,
    Salome Horn
    operations@cumberland.co.za

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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