We arrived and as per the rules of the casino, because the card holder was not with us (but on her way) they made us sit in reception for 3 hours (when they were fully aware of our booking and made payment- knowing the card holder was on her way) with all of our bags and Christmas gifts just to wait on the card holder to arrive. BullSh1t! ??
Absolutely bull when it’s the day before Christmas, knowing that there were accidents and road blocks on the way here...knowing the card holder was on her way but stuck in stand-still traffic.... and At no point were we told when we booked that the card holder would have to be present for us to only put our bags in our room!?More
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