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Minette
Stellenbosch, South Africa
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5.0 of 5 bubblesReviewed 24 Feb 2024via mobile
Beautiful and elegant place in a 5 star hotel. Service is first class and the food excellent. Lanzerac wines are served according to the food. We choosed Crayfish, Duck and a mango cheesecake.
We certainly return and invite friends to come to this old estate
Date of stay: January 2024Trip type: Travelled with friends
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Reviews (1 133)
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Reviewed 24 February 2024

This is not only the height of luxury but heaven on earth.

Tiaan the operations manager welcomes us as if we are Royalty and everyone without exception knows our name and calls us by our names whenever they see us.

They know without asking we like a particular table on the terrace for breakfast and dinner; linen napkins and freshly squeezed orange juice in the morning.

Lovely Bongi, Mona and Romeo looked after us at meal times, breakfast and dinner were superb. Chef would make us anything we wanted.

Tinashe was our lovely concierge who calls us ‘his parents’ and asked for a photo of us with him before we left.

The wonderful head housekeeper Gwen was so thrilled to see us again and came especially to say ‘bye bye’ when we left.

And we cannot forget to mention the lovely Jerome, who has been promoted in the winetasting/lunchtime restaurant. He was so thrilled to see us again too.

This is a superb hotel. We had our favourite room, 202, large and beautifully appointed with a large luxurious bathroom and a lovely sitting area outside.

We are coming back for sure next year.

Big thanks to all the staff who looked after us so well.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gillian H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiaan Lategan, Other at Lanzerac Hotel & Spa, responded to this reviewResponded 29 February 2024

Dear Gillian,

Thank you for this wonderful review. It was a great pleasure to welcome yourself and Barry back at Lanzerac. We all enjoy having you here with us, being able to spend time with you and share stories.

We are already looking forward to seeing you again next year.

Best wishes,
Tiaan and the Lanzerac Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2024

Due to unpleasant incidents at the hotel, they made a nice gesture towards me, which I really appreciated.
The room was amazing and we enjoyed our stay very much.Very friendly staff and a marvelous place to spend time.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jbiasetti2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiaan Lategan, Other at Lanzerac Hotel & Spa, responded to this reviewResponded 29 February 2024

Dear jbiasetti2019,

Thank you for taking the time to write this review. We are delighted to hear that you enjoyed your time with us. We are glad that we could turn the unpleasant incident around in to a positive experience.

Best wishes,
Tiaan and the Lanzerac Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2024

We enjoyed our stay at Lanzerac. You can just stay on the property and enjoy every moment. The spa is wonderful and the food is delicious! Perfect getaway for any couple or group of friends. You must book the 7-Course Dinner and Wine Pairing!

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mka254
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiaan Lategan, Other at Lanzerac Hotel & Spa, responded to this reviewResponded 16 February 2024

Dear mka254,

We are delighted to hear that you enjoyed your stay at Lanzerac. Thank you for taking the time to write such a lovely review, we truly appreciate it.
We trust that we will be welcoming you back in the not so distant future.

Best wishes,
Tiaan and the Lanzerac Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2024

Absolutely fabulous place, nothing to criticise at all. Accommodation, grounds, food, staff, all perfect. So much more than we had expected.
Ideally located for exploring the wineries.
Our stay here set a high benchmark for the rest of our stay in SA.

Room tip: Make the most of the snacks etc in the mini bar!
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 161albert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiaan Lategan, Other at Lanzerac Hotel & Spa, responded to this reviewResponded 16 February 2024

Dear 161albert,

Thank you for the great feedback. We are thrilled to hear that you enjoyed your time with us. To be the benchmark of your stay, makes us really proud. We look forward to welcoming you back some time soon.

Best wishes,
Tiaan and the Lanzerac Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2024

Wonderful stay with wonderful personnel with wonderful walkways with wonderful food with wonderful bedrooms and bathrooms. A place where antique and modernism meet to make Lanzerac one of the best hotels to stay in the world.

Date of stay: November 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank flip170
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiaan Lategan, Other at Lanzerac Hotel & Spa, responded to this reviewResponded 6 February 2024

Dear flip170,

This feedback is truly wonderful. Thank you for your kind words. We look forward to hopefully welcoming you back in the not so distant future.

Best wishes,
Tiaan and the Lanzerac Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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