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R 3 535
Fully refundable before Wed, 13 Mar
Breakfast included
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R 3 535
Fully refundable before Thu, 14 Mar
Breakfast included
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R 3 538
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All reviews cape town enjoyable stay rooms are spacious home away from home wine tasting mountains unit
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Reviewed 23 August 2023

I stayed in the Protea Stellenbosch as part of a group trip to South Africa. The room was great, with good amenities. The rest of the hotel provided great food, services and places to relax. Best of all, the view from the main building of the hotel was stunning!

Date of stay: March 2023
    • Location
    • Sleep Quality
    • Service
1  Thank Hazwhit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elze Loots, Guest Services / Front Office at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 24 August 2023

Good day, thank you so much for your positive review. We really appreciate your feedback and we are so glad to hear you enjoyed your time with us. We hope that when your travels bring you back to Stellenbosch that you will stay with us again.

Kindest Regards,
The PH Stellenbosch Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2023 via mobile

This is the second time I have stayed at this hotel. I was looking forward to my second visit and it did not disappoint.

The hotel is so comfortable, clean and very well looked after by all the staff. It is also very handy for the business park which is a huge benefit!

All members of staff are extremely friendly and approachable. It was an absolute joy to stay and eat here.

The food is incredible. The options at breakfast are great. Lots of options and amazing quality. The restaurant is also a great place to visit where again the food is delicious. Amazing quality and value for money.

The manager Henry (I think) was very approachable and made sure we were comfortable and enjoying our visit. Very lovely touch.

Thank you everyone at the hotel for making it such an enjoyable visit!

Date of stay: June 2023
Trip type: Travelled on business
1  Thank beckyo150
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elze Loots, Guest Services / Front Office at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 4 July 2023

Dear Becky, thank you so much for taking the time to give us feedback with regards to your recent stay with us.

It is wonderful to hear that you have enjoyed your time with us in our beautiful town, we truly hope that when your travels bring you back to Stellenbosch that you will stay with us again.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2023

The staff were so friendly and welcoming, always helpful when we needed anything.
The room was always clean and so comfy, I slept like an actual baby every night.
The heating stopped working but was fixed straight away.
FOOD WAS AMAZING EVERY NIGHT
Honestly so happy with the stay as we were there for 2 weeks and have no complaints at all.
Would highly recommend to anyone who is visiting Stellenbosch.

The only slight issue we had, water gradually got colder and wasn't as hot for when we wanted to have a bath.

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Catrice R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elze Loots, Guest Services / Front Office at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 4 July 2023

Good day Catrice, thank you so much for your positive feedback. We are so happy to hear when our guests enjoyed their time in the winelands.

I will share your feedback with our team and congratulate them on their good guest service.

We hope to welcome you back again soon.

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Reviewed 21 May 2023

One of the least inviting hotels I've ever stayed in. Rates quoted were the same for suites and rooms - however very different in offerings and experience. No atmosphere, little information on anything bar room service available in rooms. Had the misfortune to not have one but two sporting groups staying during the same time plus a big group of youngsters checking in on the 3rd night of our stay. Chemicals used to clean the rooms were so strong it actually your eyes watering. Attention to details lacking and little consistency in even the basic offerings in the rooms.
I would not recommend this hotel for any leisure stay - it's geared for general conferencing.

Room tip: Not a leisure option.
Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Salome C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elze Loots, Guest Services / Front Office at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 4 July 2023

Good day, thank you for taking the time to give us feedback with regards to your recent stay with us. We value all kinds of feedback positive or negative and we try to learn from it and to improve wherever we can. We do host a variety of sport groups often and I am sorry to hear that your experience was not that enjoyable. I do hope that when your travels bring you back to Stellenbosch that you will stay with us again. We would appreciate another opportunity to show you Protea Hotel by Marriott Stellenbosch at its best.

Kindest Regards,

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Reviewed 13 April 2023

We booked a reservation at this hotel for our daughter, since she was to attend a wedding in the area, through Expedia. When she arrived after a long indirect flight from New York, she was told that they had no record of the reservation, despite the fact that she had a record of the reservation with a confirmation code. When she asked to get a room anyway while the issue was being worked out, she was told that they were overbooked (the real reason they couldn't find the reservation?). They reluctantly put her up for a night in basically a closet. She managed to get a room at the sister hotel in Cape Town. But that hotel demanded full payment in advance. They wouldn't accept our credit card information over the phone. Eventually my daughter paid out of her emergency funds. After she paid the hotel kept hounding me for full payment, until eventually they confessed that they were already paid.

Moral: Stay away from Protea Hotels

Room tip: Don't stay there. They don't honor reservations
Date of stay: January 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Liam C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elze Loots, Guest Services / Front Office at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 4 July 2023

Good day Liam, thank you for taking the time to share your feedback with us. I am truly sorry to hear about your daughters experience. There must have been some misunderstanding or something that went wrong with the booking. I we have availability we will always try our best to assist our guests. I hope that when your travels bring you back to Stellenbosch that you or your daughter will stay with us again. We would appreciate another opportunity to show you Protea Hotel by Marriott Stellenbosch at its best. You are also more than welcome to send me a email to grmanager@phstellenbosch.com if you are willing to give us another chance to make this experience up to you.

Kindest Regards,

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