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All reviews cape town enjoyable stay rooms are spacious home away from home wine tasting mountains unit
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Reviewed 11 March 2020

Good experience overall, but they can pay more attention to the details and maintenance. When brought to their attention, they did respond immediately. The breakfast is very good. Accommodation is spacious and neat, with air conditioning.

Room tip: Loose-standing units, so all seem to be about the same.
Date of stay: March 2020
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank heynsv1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHSGRManager, Guest Relations Manager at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 12 March 2020

Good day heynsv1

Thank you for taking the time to give us feedback on trip advisor we really appreciate it.

I am sorry to hear that you have experienced some maintenance problems, but I am glad to hear that our team did pay attention to it immediately.

We hope that when your travels bring you back to the winelands that you will stay with us again.

Looking forward to welcome you back.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020 via mobile

Was Looking forward to a replacing break..... What a shocking stay at Protea Stellenboach hotel - Room wasn't clean probably don't even ask about the furniture. 🤮! Defiantly not to be booked again!
Before we went out we Complain at reception - get back to are room .... and still the some didn’t even to bother to clean the room.... 😢

Date of stay: February 2020
Trip type: Travelled on business
Thank KT11051970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHSGRManager, Guest Relations Manager at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 1 March 2020

Good day

Thank you for taking the time to give us feedback with regards to your recent stay with us.

I am sorry to hear about you experience with us I can guarantee you that this is defenitly not our standard and I have shared your feedback with the hotel management team for them to discuss with their departments.

I really hope that when your travels bring you back to Stellenbosch that you will stay with us again. We will appreciate another opportunity to show you Protea Hotel by Marriott Stellenbosch at its best.

Kindest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2020 via mobile

Warmly greeted by William, he recognised my Bonvoy level, and upgraded us to an executive suite with stunning views over the De Zalze winery. Very comfortable and spacious room with the Marriott Heavenly bed. Staff were pleasant throughout and reception staff in particular eager to please and attend to every request. Thank you William!

Date of stay: February 2020
Trip type: Travelled as a couple
2  Thank iris m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHSGRManager, Guest Relations Manager at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 19 February 2020

Dear Iris M

Thank you so much for your positive feedback, we are so proud of our property and Staff.

I will certainly compliment William for his excellent service delivered to you.

We value your loyalty as one of our Bonvoy Members.

We look forward to welcome you back to the Winelands.

Kindest Regards,

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Reviewed 10 February 2020 via mobile

This is not a typical single-building hotel - rather, an assembly of two-story cottages with 4 suites (2 on each floor), pretty similar to extended-stay hotels in the U.S.

The rooms are very spacious - we had two suites which had a bedroom, a full-size living room and a balcony. The bathroom was pretty basic, and the selection of toiletries also minimal. The bed was good, and because it's a quiet location, there was no disturbing noise.

The property has two restaurants - one buffet and one a la carte (Die Wingerd). Both are fairly unpretentious, both with good service and decent food (although I'd strongly recommend Wingerd for dinners - their meat is outstanding). Breakfast is okay, can't call it outstanding (but good coffee).

The hotel has several conference rooms - in fact, there were a lot of people attending some kind of a professional conference.

There's no gym on premises, but they have an arrangement with a small third-party gym literally within a 3-min walk which is half-decent.

Date of stay: February 2020
Trip type: Travelled with family
Thank lubger
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHSGRManager, Guest Relations Manager at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 11 February 2020

Dear lubger

Thank you for taking the time to give us feedback with regards to your recent stay at our property.

We appreciate your feedback on tripadvisor and your positive comments about our property.

We look forward to welcome you back to our property as soon as your travels bring you back to the winelands.

Kindest Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020

Very clean room and linen. Services were outstanding! Breakfast and dinner at The Wingerd is the best. Nice big TV in room, beautiful wedding venue and conference rooms available. Free wifi and very close to wine farms close distances. All can be organized through Guest Relations Manager. Enjoy!

Room tip: Deluxe rooms facing De Zalze
Date of stay: February 2020
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank elizejankowitz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PHSGRManager, Guest Relations Manager at Protea Hotel by Marriott Stellenbosch, responded to this reviewResponded 11 February 2020

Dear Elize

Thank you so much for your positive feedback.

We are so happy that you enjoyed your time with us, it is always a honor to have you staying with us.

Wishing you a wonderful week.

Kindest Regards,

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