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Clare D

Lovely experience

Review of Spier Hotel
5.0 of 5 bubblesReviewed 12 Mar 2024
The welcoming staff on reception were so lovely and helpful. The room was little dated, but very comfortable and very clean. The breakfast was OK - but the evening meal was divine. There is lots to do at Spier - it is a lovely place to stay for a few days.
Date of stay: February 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
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Marchelaine Uys, Other at Spier Hotel, responded to this review
Responded 22 Mar 2024
Dear Ms. Clare,

Thank you for sharing your experience at Spier. We're delighted to hear that you found our reception team lovely and helpful. We appreciate your kind words about our comfortable and clean rooms. It's also great to know that you found lots to do at Spier and that it made for a lovely place to stay for a few days.

We would like to inform you that we are currently undergoing refurbishments to improve our accommodations. These updates include addressing room conditions and enhancing our overall service quality.

We look forward to welcoming you back next year after the renovations are complete.

Best regards,
Marchelaine Uys
Spier Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 2 921 reviews
Reviewed 27 February 2024 via mobile

Just appalling, Service was terrible. Food very average. This place is closing down for a renovation so don’t near it, senior members of staff avoided the tables because they realised how poor their service was, and didn’t even check back to see how service was.

Overall, just a very poor experience. There is way better out there as this place treated its clients like fools.

Room tip: Much better restaurants locally this would be a very poor experience as the staff really didn’t care
Date of stay: February 2024
Trip type: Travelled with friends
Thank Terry M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 28 February 2024

Dear Mr. Moore,

We sincerely apologize for your disappointing experience during your recent visit to Spier. Your feedback is vital to us, and we regret that we fell short of meeting your expectations.

We take your concerns seriously and assure you that we are actively addressing the issues you've raised. Our team is committed to providing exceptional service, and it is disheartening to hear that we did not meet your expectations during your dinner event. Thank you for bringing these matters to our attention. Again, we apologize for your negative experience and hope that you will consider giving Spier another chance.

Kind regards,
Marchelaine Uys
Spier Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024

We stayed at Spier for the first time in Feb 2024. It exceeded expectations and although the accommodation is now a little dated it is being completely refurbished over the coming months. Then it will hopefully match the Hugh standards everywhere else on the farm.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank cbuk2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 28 February 2024

Dear Mr. Cbuk2024,

We are delighted to hear that your experience exceeded your expectations.

We appreciate your understanding regarding the current state of our accommodation, and we are excited to inform you that a complete refurbishment is underway. Our commitment to providing high standards extends to all aspects of our farm, including the accommodations. We are confident that the upcoming renovations will elevate the overall experience and align with the exceptional standards you've come to expect from Spier.

Your feedback is invaluable to us, and we look forward to welcoming you back in the future to showcase the improvements we are making. Thank you once again for choosing Spier, and we appreciate your support as we continue to enhance our offerings.

Kind regards,
Marchelaine Uys
Spier Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2024

The Spier hotel is a world on its own. We enjoyed walking all over the property. It is safe, secure and very beautiful. Breakfast offerings are the best we have experienced anywhere. We recommend having a lunch or dinner at Vadas steakhouse.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Haddi75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 26 February 2024

Dear Ms. Haddi75,

We're delighted to hear that you enjoyed the unique experience of our hotel, exploring the beautiful property, and feeling safe and secure during your stay.

It's fantastic to know that our breakfast offerings stood out as the best you've experienced, and we appreciate your recommendation of Vadas Steakhouse for lunch or dinner.

We look forward to welcoming you back for another memorable stay at Spier Hotel.

Kind regards,
Marchelaine Uys

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2024

This was our return visit to Spier - first attracted by the wine this well located hotel has lots to offer but is at no time stuffy or intrusive.
Just turn up and enjoy the super rooms and public spaces - well designed with quality features but retaining a rustic charm
Terrific people

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank V1310LVjoshua
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 20 February 2024

Dear Ms. V1310LVjoshua,

Thank you for choosing Spier for your return visit. We are delighted to hear that you find our well-located hotel to be inviting and comfortable. Your appreciation for our super rooms and thoughtfully designed public spaces, which seamlessly blend quality features with rustic charm, means a lot to us.

We aim to provide an environment where guests can simply turn up and enjoy all that Spier has to offer. We look forward to welcoming you back for another enjoyable stay in the future.

Kind regards,
Spier Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2024 via mobile

We booked a 2 night delight package in a signature garden terrace room which also included a wine tasting, spa treatment and a dinner.

I’ve rated it 3 stars as the accommodation, breakfast and hotel management fell short of our expectations at this price point.

Our room was large and comfortable with a nice terrace and access to a shared pool that we often had sole use of. Unfortunately the bathroom was really dated and in need of an upgrade.

Breakfast was very disappointing. Tables are not allocated so you choose your own which lead to confusion when diners were at the buffet and others would then sit at the table chosen. The buffet options were ok but the selection of dishes available to be ordered was very narrow - only poached eggs, fried eggs and omelettes.

We enjoyed dinner in the restaurant with tasty options for starter and mains and obviously a good selection of wines by the glass. Unfortunately they ran out of the 21 gables sauvignon we liked and we thought it odd that it couldn’t have been replenished as it was their own wine. Our dinner should have been included but the restaurant wasn’t aware which caused some confusion.

The wine tasting included is the base level one. I asked if we could pay the difference to try the premium wines and was told no. We did try the premium tasting on the following day and it was a much better experience.

The massage was excellent though when we went to check out it was included on our bill and that took more time to sort out.

Spier is a lovely place to spend a couple of days but a greater focus on the details would really enhance the guest experience. At similar price points we enjoyed a welcome tour of the hotel, a printed itinerary of activities arranged and flawless execution of actives being delivered and matching the bill. We also felt welcome with the staff knowing our names. It felt quite transactional at Spier.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Boondoggler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 16 February 2024

Good day Cathy,

I trust you are well.

Thank you so much for choosing our hotel as your preferred accommodation supplier.

Please allow me to extend our most sincere and humble and apology for the inconvenience you have experienced during your stay. It is definitely not the level of service we strive for and pride ourselves in.

I can assure you that we have relayed your concerns to all the relevant departments and corrective action has taken place to ensure this does not have a repeat.

Thank you so much as well for your kind words regarding your dinner and spa treatment.

Our most sincere and humble apologies once again Cathy and do hope we see you back in the near future to showcase the level of service we extend to all our guests as we not only strive to meet them but exceed them as well.

Kind regards

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