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cbuk2024
London, United Kingdom
First class finale…
Review of Spier Hotel
5.0 of 5 bubblesReviewed 26 Feb 2024
We stayed at Spier for the first time in Feb 2024. It exceeded expectations and although the accommodation is now a little dated it is being completely refurbished over the coming months. Then it will hopefully match the Hugh standards everywhere else on the farm.
Date of stay: February 2024
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (2 921)
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Reviewed 23 February 2024

The Spier hotel is a world on its own. We enjoyed walking all over the property. It is safe, secure and very beautiful. Breakfast offerings are the best we have experienced anywhere. We recommend having a lunch or dinner at Vadas steakhouse.

Date of stay: February 2024
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Haddi75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 26 February 2024

Dear Ms. Haddi75,

We're delighted to hear that you enjoyed the unique experience of our hotel, exploring the beautiful property, and feeling safe and secure during your stay.

It's fantastic to know that our breakfast offerings stood out as the best you've experienced, and we appreciate your recommendation of Vadas Steakhouse for lunch or dinner.

We look forward to welcoming you back for another memorable stay at Spier Hotel.

Kind regards,
Marchelaine Uys

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Reviewed 16 February 2024

This was our return visit to Spier - first attracted by the wine this well located hotel has lots to offer but is at no time stuffy or intrusive.
Just turn up and enjoy the super rooms and public spaces - well designed with quality features but retaining a rustic charm
Terrific people

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank V1310LVjoshua
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 20 February 2024

Dear Ms. V1310LVjoshua,

Thank you for choosing Spier for your return visit. We are delighted to hear that you find our well-located hotel to be inviting and comfortable. Your appreciation for our super rooms and thoughtfully designed public spaces, which seamlessly blend quality features with rustic charm, means a lot to us.

We aim to provide an environment where guests can simply turn up and enjoy all that Spier has to offer. We look forward to welcoming you back for another enjoyable stay in the future.

Kind regards,
Spier Team

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Reviewed 15 February 2024 via mobile

We booked a 2 night delight package in a signature garden terrace room which also included a wine tasting, spa treatment and a dinner.

I’ve rated it 3 stars as the accommodation, breakfast and hotel management fell short of our expectations at this price point.

Our room was large and comfortable with a nice terrace and access to a shared pool that we often had sole use of. Unfortunately the bathroom was really dated and in need of an upgrade.

Breakfast was very disappointing. Tables are not allocated so you choose your own which lead to confusion when diners were at the buffet and others would then sit at the table chosen. The buffet options were ok but the selection of dishes available to be ordered was very narrow - only poached eggs, fried eggs and omelettes.

We enjoyed dinner in the restaurant with tasty options for starter and mains and obviously a good selection of wines by the glass. Unfortunately they ran out of the 21 gables sauvignon we liked and we thought it odd that it couldn’t have been replenished as it was their own wine. Our dinner should have been included but the restaurant wasn’t aware which caused some confusion.

The wine tasting included is the base level one. I asked if we could pay the difference to try the premium wines and was told no. We did try the premium tasting on the following day and it was a much better experience.

The massage was excellent though when we went to check out it was included on our bill and that took more time to sort out.

Spier is a lovely place to spend a couple of days but a greater focus on the details would really enhance the guest experience. At similar price points we enjoyed a welcome tour of the hotel, a printed itinerary of activities arranged and flawless execution of actives being delivered and matching the bill. We also felt welcome with the staff knowing our names. It felt quite transactional at Spier.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Boondoggler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 16 February 2024

Good day Cathy,

I trust you are well.

Thank you so much for choosing our hotel as your preferred accommodation supplier.

Please allow me to extend our most sincere and humble and apology for the inconvenience you have experienced during your stay. It is definitely not the level of service we strive for and pride ourselves in.

I can assure you that we have relayed your concerns to all the relevant departments and corrective action has taken place to ensure this does not have a repeat.

Thank you so much as well for your kind words regarding your dinner and spa treatment.

Our most sincere and humble apologies once again Cathy and do hope we see you back in the near future to showcase the level of service we extend to all our guests as we not only strive to meet them but exceed them as well.

Kind regards

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Reviewed 14 February 2024

A wonderful hotel. The staff are excellent, friendly and professional. The food was delicious and the breakfasts excellent. Visit the spa for a bit of pampering and you won't be disappointed. Attention to detail and a relaxed atmosphere. Perfect.

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Liz W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 16 February 2024

Dear Ms. Liz,

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a wonderful experience at our hotel. Our team takes great pride in providing excellent, friendly, and professional service, and it's also fantastic to know that you enjoyed our delicious food and excellent breakfast offerings.

our satisfaction is our top priority, and we look forward to welcoming you back for another memorable experience.

Best regards,
Marchelaine Uys

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Reviewed 1 February 2024

We chose Spier for the 3rd time to spend our days in Stellenbosch. It‘s a really nice and lovely groomed place with very lovely stuff! The wine is really good and we enjoyed the food in the restaurants as well. We will come back for sure!!

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank E7120IRjanh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marchelaine Uys, Other at Spier Hotel, responded to this reviewResponded 6 February 2024

Dear Mr. Jan Henningsen,

Thank you so much for choosing Spier for the third time to spend your days in Stellenbosch. We are thrilled to hear that you find our place nice and well-groomed, and it warms our hearts to know that you appreciate our lovely team

We're delighted that you enjoyed our quality wines and that the dining experience at our restaurants added to your overall satisfaction. Your positive feedback is truly encouraging, and we're honored to have you as a returning guest.

Thank you again for your continued trust in Spier, and we can't wait to welcome you back!

Kind regards,
Marchelaine Uys

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