This hotel is beautiful and in a jaw dropping setting, worth going for the view alone. Rooms are modern and large- we stayed in the main area above the lobby and it is quite loud, you hear the phone ring and people talking.
The service is not worthy of a 5 star rating. A lot of the staff are very friendly but clearly not very well trained (there were a couple who were great). This meant we often waited a long time for things or things came wrong. All fine and forgivable but not what you expect for a 5 star hotel, you would expect management to be on top of this and rectify quickly.
We were also locked out from the hotel after attending a wedding at 2am- the security had clearly gone to bed! We complained the next day and weren't given anything apart from an apology- again you'd expect more from a 5 star hotel.
However all things that can be fixed, I had a very apologetic email explaining that everything had been.
- Official Description (provided by the hotel):
- Situated on one of the world's most beautiful mountain passes, Clouds Wine and Guest Estate is one of the jewels of Helshoogte. The relatively small, private estate is a working farm that produces its own wines. It also offers premium guest accommodation that blends designer luxury with all the modcons. A stylish destination surrounded by incredible views, a stay at Clouds is difficult to forget. ... more less
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- Also Known As:
- Clouds Estate Hotel Stellenbosch