This hotel is beautiful and in a jaw dropping setting, worth going for the view alone. Rooms are modern and large- we stayed in the main area above the lobby and it is quite loud, you hear the phone ring and people talking.
The service is not worthy of a 5 star rating. A lot of the staff are very friendly but clearly not very well trained (there were a couple who were great). This meant we often waited a long time for things or things came wrong. All fine and forgivable but not what you expect for a 5 star hotel, you would expect management to be on top of this and rectify quickly.
We were also locked out from the hotel after attending a wedding at 2am- the security had clearly gone to bed! We complained the next day and weren't given anything apart from an apology- again you'd expect more from a 5 star hotel.
However all things that can be fixed, I had a very apologetic email explaining that everything had been.
- Official Description (provided by the hotel):
- Situated on one of the world's most beautiful mountain passes, Clouds Wine and Guest Estate is one of the jewels of Helshoogte. The relatively small, private estate is a working farm that produces its own wines. It also offers premium guest accommodation that blends designer luxury with all the modcons. A stylish destination surrounded by incredible views, a stay at Clouds is difficult to forget. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com and Hotels.com so you can book your Clouds Wine & Guest Estate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Clouds Estate Hotel Stellenbosch