We were extremely excited for our night away at clouds. It was our special treat as it was more expensive than our usual getaways. On arrival the receptionist was no where to be seen and we waited up to 20 minutes until she blustered in and completely disregarded us thinking we were part of another group. She passed us on to another staff member who was supposed to offer us welcome drinks which after another half hour never happened either. Eventually we asked a porter to give us our keys to our room and took ourselves there. After going for dinner that evening we arrived back to yet another abandoned reception area.The next morning after being served long life milk with breakfast which was truely astonishing given the star rating the receptionist offered us a backhanded apology for her dismissive behaviour the previous day. It was truely dispointing as this incident and her unprofessional behaviour completely soured our time there.
- Official Description (provided by the hotel):
- Situated on one of the world's most beautiful mountain passes, Clouds Wine and Guest Estate is one of the jewels of Helshoogte. The relatively small, private estate is a working farm that produces its own wines. It also offers premium guest accommodation that blends designer luxury with all the modcons. A stylish destination surrounded by incredible views, a stay at Clouds is difficult to forget. ... more less
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- Also Known As:
- Clouds Estate Hotel Stellenbosch