Without a doubt the best views in stellenbosh, however this hotel needs some reviews when it comes to 5 stars. We stayed in the rooms in the main hotel which was were beautiful but extremely noisy- you can hear phones ringing in the middle of the night. Breakfast was okay, but very slow and a number of times our simple omelette order was wrong. Our rooms were not made up till late afternoon when we had been out all morning and sometime they forgot completely! Behind reception the manager (which was very unfriendly) had pinned on the wall rude messages to staff about deducting pay for complaints (which I found quite disturbing) and we also witnessed the manager telling off a member of staff in the breakfast area, no wonder they didn't seem very inspired. If I was the owner I would seriously review the leadership team here.
- Official Description (provided by the hotel):
- Situated on one of the world's most beautiful mountain passes, Clouds Wine and Guest Estate is one of the jewels of Helshoogte. The relatively small, private estate is a working farm that produces its own wines. It also offers premium guest accommodation that blends designer luxury with all the modcons. A stylish destination surrounded by incredible views, a stay at Clouds is difficult to forget. ... more less
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- Also Known As:
- Clouds Estate Hotel Stellenbosch