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“Stunning views, not so stunning service”

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Clouds Wine & Guest Estate
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Stunning views, not so stunning service”
3 of 5 bubbles Reviewed 2 weeks ago

Without a doubt the best views in stellenbosh, however this hotel needs some reviews when it comes to 5 stars. We stayed in the rooms in the main hotel which was were beautiful but extremely noisy- you can hear phones ringing in the middle of the night. Breakfast was okay, but very slow and a number of times our simple omelette order was wrong. Our rooms were not made up till late afternoon when we had been out all morning and sometime they forgot completely! Behind reception the manager (which was very unfriendly) had pinned on the wall rude messages to staff about deducting pay for complaints (which I found quite disturbing) and we also witnessed the manager telling off a member of staff in the breakfast area, no wonder they didn't seem very inspired. If I was the owner I would seriously review the leadership team here.

  • Stayed April 2017, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank Missgaunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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461 reviews from our community

Traveller rating
    344
    75
    32
    5
    5
See reviews for
57
325
3
10
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Belfast, United Kingdom
Level Contributor
124 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

We stayed for just one night. And fell in love with the view, just stunning! The negatives was the noise, our room was close to reception and the noise carried, it needs some serious soundproofing. So maybe contact them first. Also there was only one waiter that seemed to be in training. The managers had to help set the tables etc. She also interviewed for a member of staff the next morning in the dining area which to me wasn't really appropriate. The food was mediocre and breakfast took forever. Good job we weren't in a hurry, I hope by now they've ironed out all the creases, as this was in September. Having said all that, we would stay again for the views

Stayed September 2016, travelled as a couple
Helpful?
1 Thank dancehotsalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

We cannot recommend this estate highly enough. The position of the rooms and the common areas take full advantage of the stunning views of Stellenbosch’s mountains. The rooms themselves were very comfortable - modern and nicely furnished. We found ourselves being torn from leaving this gem of a hotel to do wine tasting and exploring the surrounding area.
We thoroughly enjoyed Clouds’s restaurant food and the matching wines one night and another night a great dining experience at Delaire Graff estate nearby. The whole wine region boasts with fantastic restaurants, which we recommend booking well in advance.
The service at Clouds Estate was brilliant at all times. Three nights was not enough to see and do it all.

  • Stayed February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Regina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaga, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 weeks ago

lovely surroundings, good room, tasty breakfast !!! Marika as friendly as ever as well the rest of the staff were very helpful ! Clouds is set in a fantastic surroundings with a beautiful garden ! hope to come back one day !

  • Stayed March 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank marccD7505XV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
77 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

Probably one of the best views in the area is unfortunately not realised by poor execution. Breakfasts are great! Rooms are simply and cheaply furnished, acceptable but far from luxurious. Biggest issue is housekeeping. Towels are old and washed somewhere where they literally smell awful. Swimming pool although attractive is freezing even in mid 30 temperature. Don't plan on swimming here.Essentially it's a lovely facility run as a hobby by the owners

  • Stayed March 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank SBN18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Clouds Wine & Guest Estate

Property: Clouds Wine & Guest Estate
Address: Helshoogte Road, Stellenbosch 7560, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 50 Speciality Lodging in Stellenbosch
Price range (per night): R1 871 - R4 481
Hotel Class:5 star — Clouds Wine & Guest Estate 5*
Number of rooms: 12
Official Description (provided by the hotel):
Situated on one of the world's most beautiful mountain passes, Clouds Wine and Guest Estate is one of the jewels of Helshoogte. The relatively small, private estate is a working farm that produces its own wines. It also offers premium guest accommodation that blends designer luxury with all the modcons. A stylish destination surrounded by incredible views, a stay at Clouds is difficult to forget. ... more   less 
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Also Known As:
Clouds Estate Hotel Stellenbosch

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