We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Stunning views, not so stunning service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Clouds Wine & Guest Estate
Certificate of Excellence
Reviewed 13 April 2017

Without a doubt the best views in stellenbosh, however this hotel needs some reviews when it comes to 5 stars. We stayed in the rooms in the main hotel which was were beautiful but extremely noisy- you can hear phones ringing in the middle of the night. Breakfast was okay, but very slow and a number of times our simple omelette order was wrong. Our rooms were not made up till late afternoon when we had been out all morning and sometime they forgot completely! Behind reception the manager (which was very unfriendly) had pinned on the wall rude messages to staff about deducting pay for complaints (which I found quite disturbing) and we also witnessed the manager telling off a member of staff in the breakfast area, no wonder they didn't seem very inspired. If I was the owner I would seriously review the leadership team here.

  • Stayed: April 2017, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Missgaunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (519)
Traveller rating
Traveller type
Time of year
Language
  • More languages

58 - 62 of 519 reviews

Reviewed 11 April 2017 via mobile

We stayed for just one night. And fell in love with the view, just stunning! The negatives was the noise, our room was close to reception and the noise carried, it needs some serious soundproofing. So maybe contact them first. Also there was only one waiter that seemed to be in training. The managers had to help set the tables etc. She also interviewed for a member of staff the next morning in the dining area which to me wasn't really appropriate. The food was mediocre and breakfast took forever. Good job we weren't in a hurry, I hope by now they've ironed out all the creases, as this was in September. Having said all that, we would stay again for the views

Stayed: September 2016, travelled as a couple
3  Thank dancehotsalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2017

We cannot recommend this estate highly enough. The position of the rooms and the common areas take full advantage of the stunning views of Stellenbosch’s mountains. The rooms themselves were very comfortable - modern and nicely furnished. We found ourselves being torn from leaving this gem of a hotel to do wine tasting and exploring the surrounding area.
We thoroughly enjoyed Clouds’s restaurant food and the matching wines one night and another night a great dining experience at Delaire Graff estate nearby. The whole wine region boasts with fantastic restaurants, which we recommend booking well in advance.
The service at Clouds Estate was brilliant at all times. Three nights was not enough to see and do it all.

  • Stayed: February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Regina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2017

lovely surroundings, good room, tasty breakfast !!! Marika as friendly as ever as well the rest of the staff were very helpful ! Clouds is set in a fantastic surroundings with a beautiful garden ! hope to come back one day !

  • Stayed: March 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank marccD7505XV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2017

Probably one of the best views in the area is unfortunately not realised by poor execution. Breakfasts are great! Rooms are simply and cheaply furnished, acceptable but far from luxurious. Biggest issue is housekeeping. Towels are old and washed somewhere where they literally smell awful. Swimming pool although attractive is freezing even in mid 30 temperature. Don't plan on swimming here.Essentially it's a lovely facility run as a hobby by the owners

  • Stayed: March 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SBN18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Stellenbosch hotels
10,9 km away
Asara Wine Estate & Hotel
Asara Wine Estate & Hotel
#9 of 17 in Stellenbosch
917 reviews
14,6 km away
Spier Hotel
Spier Hotel
#5 of 17 in Stellenbosch
1 981 reviews
6 km away
Coopmanhuijs Boutique Hotel & Spa
Show Prices
Show Prices
Show Prices
10,3 km away
Devon Valley Hotel
Devon Valley Hotel
#7 of 17 in Stellenbosch
658 reviews
12 km away
Devonvale Golf & Wine Estate
Devonvale Golf & Wine Estate
#10 of 17 in Stellenbosch
402 reviews
1,7 km away
MolenVliet Oosthuizen Family Vineyards
Show Prices
Show Prices
Show Prices

Been to Clouds Wine & Guest Estate? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clouds Wine & Guest Estate

Address: Helshoogte Road, Stellenbosch 7560, South Africa
Region: South Africa > Western Cape > Stellenbosch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 56 Speciality Lodging in Stellenbosch
Price Range: R2 176 - R9 277 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Clouds Wine & Guest Estate 5*
Number of rooms: 12
Official Description (provided by the hotel):
Situated on one of the world's most beautiful mountain passes, Clouds Wine and Guest Estate is one of the jewels of Helshoogte. The relatively small, private estate is a working farm that produces its own wines. It also offers premium guest accommodation that blends designer luxury with all the modcons. A stylish destination surrounded by incredible views, a stay at Clouds is difficult to forget. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda and Hotels.com so you can book your Clouds Wine & Guest Estate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Clouds Estate Hotel Stellenbosch

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing