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Clouds Wine & Guest Estate
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Reviews (561)
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All reviewsdelaire graffgolf buggycomplimentary mini barstunning viewsinfinity poolsauvignon blanccape townour honeymoonstar establishmentmain buildingheaven on earthsmall hoteltwo nightssurrounding mountainsbeautiful placerooms are spaciousunderfloor heating
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Reviewed 8 October 2016

The location for this upscale small hotel is beautiful, on a well-traveled mountain pass overlooking vineyards and mountains. It is a few miles outside of Stellenbosch on the way to Franschhoek. We were welcomed and given a detailed orientation to the hotel and its facilities. Our spacious room (#1) offered a balcony view of the valley. The balcony was shared with other rooms but walls separated the seating areas and provided privacy. The hotel offered lunch and dinners which were among the most delicious meals of our trip. In addition to free access to the minibar, the hotel provided a free wine tasting—we shared 7 glasses of wine ranging from the Estate’s champagne to its white wine variations to its most full-bodied red. For those who don’t want to travel too far from the hotel, it is adjacent to two well-known vineyards which offer both wine-tasting and restaurants. It isn’t possible to walk to these neighboring locations due to the busy highway.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
2  Thank DCTraveler058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2016

The Clouds Estate is in a beautiful location not far from the Delaire Graff estate.

We were greeted on our early arrival and they had our room ready despite this.
We had a meal booked at the Tokara but fortunately the driver was available to take us there.

Clouds is in a truly beautiful setting and is a lovely place to relax.
It has lovely modern decor with great attentive service.

We visited Tokara and Delaire easily from here without the need of a car.

The rooms are comfortable and we had a superb large balcony with the most lovely views of the valley and mountains.

We ate at Clouds and the food and service was very good.

We thoroughly enjoyed our stay here.

  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank GrayNotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2016

For a special celebration we upgraded to a Deluxe room type when we made our booking, this came with added expectation for the hotel experience. On arrival we were impressed with the grounds and how the hotels design makes it striking, yet very homely. A nice touch on arrival was a complimentary glass of Clouds pink sauvignon blanc taken in their beautiful lounge area, by an open fire on fantastically comfortable loungers, sadly that was the high-point of the customer service journey. The room was on the first floor, directly above the reception area...the hotel have two options here, provide adequate acoustic insulation so that the wide variety of sounds from downstairs do not penetrate to the room, or, seal off the reception area. There are four large rooms up the short wooden stairs from reception and all of them complained of the level of noise heard from reception which is a shame when you consider that the light airy feel of the hotel is created by its "open" design. The Deluxe room type is simply stunning, very well designed with a HUGE fully folding back french door leading to a massive wooden decked balcony looking out on to one of the most stirring views we had ever seen. Very well appointed, however, we found that our tea-pot had never actually been cleaned, revealing an old tea-bag, and water covered in mould and other growth-disgraceful. The bath robes provided are luxurious, however, we couldn't hang them anywhere as the hangers on the back of the bathroom door had been broken off at some point in the past and never replaced. The key issue we ran into was when my girlfriend whilst getting ready for our evening out, trod on a rogue piece of glass, from a source we couldn't find, despite searching. Luckily she had all the necessary first aid kit, however, what blew us away was the response from the hotel reception, "yes ok thank you". Not a single word of apology or shock. We asked the hotel to completely re-clean the room to ensure there was no more glass and in spite of them assuring this would be done, we found a second piece of glass on our second night. This was a highlight of the stay, the hotel really needs a good clean and a proper education in customer relations, not something you normally associate with South Africa. A nice place sure, but sadly missing far too many of the basics which a hotel should provide without having to think, we will not be returning as there are a great number of boutique estate hotels competing in Stellenbosch.

Room Tip: Go for a villa - far removed from the noise of the hotel
  • Stayed: September 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Edward C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016

We have visited before and enjoyed the place, on our recent visit we got the feeling that the staff had been left to their own devices without a manager’s guidance.
Menus for in room service where out of date, lady at the front desk did not know menu let alone the waiters.
Linen looked a bit tired!! A bit like the staff. Don’t be a great venue that relies on its view and does not deliver.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank panagiotisg77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2016 via mobile

The place is beautiful. The views are stunning. First the good:
Rooms are wonderful. Beds comfortable. Bathroom floors heated for the cold weather as well as the towels. Coffee and tea in the room. Everything is clean and fresh. Complimentary wine upon check in. Booked a private wine tour that the front desk took care of for us at the last minute. The wait staff friendly and attentive.
Security is very tight so you feel very safe.

The Cons: If you're a swimmer the pool isn't heated. I hate TV, but if you love TV you can't see it from your bed in room 4. My sister in law asked for clothes to be laundered and they forgot and they were also overcharges for their stay. Though the dinner was good my husband and I were a bit sick from the pork. Perhaps it was undercooked.

Stayed: September 2016, travelled as a couple
Thank CynthiaB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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