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Clouds Wine & Guest Estate
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Reviews (561)
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All reviewsdelaire graffgolf buggycomplimentary mini barstunning viewsinfinity poolsauvignon blanccape townour honeymoonstar establishmentmain buildingheaven on earthsmall hoteltwo nightssurrounding mountainsbeautiful placerooms are spaciousunderfloor heating
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Reviewed 25 September 2016

We have visited before and enjoyed the place, on our recent visit we got the feeling that the staff had been left to their own devices without a manager’s guidance.
Menus for in room service where out of date, lady at the front desk did not know menu let alone the waiters.
Linen looked a bit tired!! A bit like the staff. Don’t be a great venue that relies on its view and does not deliver.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank panagiotisg77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2016 via mobile

The place is beautiful. The views are stunning. First the good:
Rooms are wonderful. Beds comfortable. Bathroom floors heated for the cold weather as well as the towels. Coffee and tea in the room. Everything is clean and fresh. Complimentary wine upon check in. Booked a private wine tour that the front desk took care of for us at the last minute. The wait staff friendly and attentive.
Security is very tight so you feel very safe.

The Cons: If you're a swimmer the pool isn't heated. I hate TV, but if you love TV you can't see it from your bed in room 4. My sister in law asked for clothes to be laundered and they forgot and they were also overcharges for their stay. Though the dinner was good my husband and I were a bit sick from the pork. Perhaps it was undercooked.

Stayed: September 2016, travelled as a couple
Thank CynthiaB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2016 via mobile

Been here with a group of friends to enjoy the view and the wine. Unfortunately they gave us a wrong menu with wrong prices. In the end we were forced to pay the higher prices..didn't want to make a scene but thats unprofessional and impudent

Stayed: September 2016, travelled with friends
2  Thank Viktor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2016

Beautiful location. The best view in town. The villa was spectacular (some construction going on right now). Everything you could wish for. Shower was great when we checked in; however, in the morning all the water was off and not working. We were sad about that and the person at the front desk didn't really seem too concerned.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank janetmM7774ZD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2016

Reception was warm and friendly. Room was first class and very comfortable and the view spectacular.
Dinner was quite good (particularly the fish) and reasonably priced . Breakfast was very good
Only minor criticism was that tea/coffee/milk for the room was not replenished but was readily available from reception

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rosst742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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