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Charmaine v

Compliment

4.0 of 5 bubblesReviewed 31 Dec 2024
This is a fantastic hotel. The Manager - Lucion is excellent. Two things that they can improve on is the laundry, which is unfortunately non existing and the Room Service. The rest is highly recommended. It was a most pleasurable stay and was enjoyed.
Date of stay: December 2024
Trip type: Travelled solo
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Reviews (234)
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1 - 6 of 234 reviews
Reviewed 9 September 2024

There are wonderful sunrises. Unfortunately, this is where it stops. The restaurant is sub-standard. The hotel will not entertain changing or swapping of items on the menu for dietary requirements e.g. changing carbs for salads etc. I received a dry, tough steak alone on a plate.
The room had leaking water pipes that made the floor constantly wet, making it difficult to occupy the room.
I found the staff unfriendly and not prepared to assist. For a more pleasant stay, I would suggest choosing an alternative hotel

Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mikeE3639KJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 May 2024

I travel a lot but this was my first to Saldanha. Initially all seemed well until...

1. I received a municipal traffic ticket for parking on the hotel's "allocated" space by
the road. Parking is obviously a problem if you come back late.
2. I took my wife along. So I had to pay extra for her accommodation and pay another
extra for all her meals including breakfast
3. They had a promo to get 60% off "all meals" on your birthday or birthday month.
When I went to claim that, they brought up EXCUSES why I cannot get the discount.
4. Staff and supervisors DO NOT CARE about guests only about how much MONEY
they can extort from you. A staff threatened to call security on me when I
complained.
5. All together it was a BAD experience. Please DO NOT STAY THERE

Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Love2travel2Africa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2024 via mobile

Lovely comfortable space with a door to the outside overlooking the beautiful bay. The Mussel Cracker restaurant served a delicious meal. All the staff were lovely and extremely friendly and helpful. We enjoyed our short stay at the hotel.

Room tip: Pre-book parking if you can as there is not always available.
Date of stay: April 2024
Trip type: Travelled as a couple
Thank carolvdw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saldanha bay Hotel Marketing, Owner at Saldanha Bay Hotel, responded to this reviewResponded 15 April 2024

Dear Carol

Thank you for leaving us feedback on your stay, we are delighted that you enjoyed your stay with us and hope to welcome you back soon to experience our hospitality.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

This is a nice hotel for a weekend stay around Saldanha Bay, and the Sea View Suites are spacious with a fabulous view. Breakfast is average at best, and the swimming pool definitely needs more attention. Staff are all very friendly. Good value for money.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SusanneMunich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saldanha bay Hotel Marketing, Owner at Saldanha Bay Hotel, responded to this reviewResponded 2 April 2024

Dear Susanne,

Thank you for taking the time to complete the survey about your stay at Saldanha Bay Hotel. We always appreciate hearing feedback about the experience that we provide, and where we can improve on.

We hope to see you at Saldanha Bay Hotel again soon!

Kind regards,
Saldanha Bay Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2024

Our family of 5 adults and 4 grandchildren have just returned from the most wonderful 3 nights away at the Saldanha Bay Hotel. We could not have wished for more. The staff were all so friendly and accommodating. Nothing was too much of an effort for them. They went out of their way to please us. The children, aged from 3 to 7 had a ball. They were able to run down the steps outside our rooms to the lawn outside and there was so much to keep them occupied. We never had to worry about where they were. The food was great! The beds were very comfortable and overall we had just the best time ever and will definitely go back!

Room tip: If you are travelling with children, book Rooms 123, 124 or 125. They are the best!
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Excursion21822335568
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Saldanha bay Hotel Marketing, Owner at Saldanha Bay Hotel, responded to this reviewResponded 2 April 2024

Thank you for taking the time to complete the survey about your stay at Saldanha Bay Hotel. We always appreciate hearing feedback about the experience that we provide, and we are delighted that you enjoyed you and your children enjoyed your stay with us.

We hope to see you at Saldanha Bay Hotel again soon to experience our hospitality.

Kind regards,
Saldanha Bay Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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