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All reviews cango caves river flowing green lawn great getaway little river lovely stream hiking trail amazing weekend little piece of paradise beautiful scenery relaxing atmosphere we loved our stay braai area an amazing place comfortable beds cape town tol
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Reviewed 3 May 2021

I was called by the owner a week after I paid in full to say that that apparently Nightsbridge "double-booked". Now I have booked many places with nightsbridge and once you make the booking it blocks it our for that date. Apparently the other people had also made a booking but not paid yet, but because they were a different bank it did not reflect yet (after a week... hmmm???). Bear in mind I had already paid in full and emailed through proof of payment. The lady that called me gave me the run-around rubbish story but I could hear she wasn't being honest. Anyway she offered to find alternate accommodation which you rightfully should have done anyway and offered us a free one-night stay, which I pretended was awesome but seriously this left a bad taste in my mouth and I'll never EVER book there again. Do yourself a favor and find alternate accommodation with honest folks, if your booking could start out as mine, then imagine what your stay would be like.

Date of stay: April 2021
    • Service
Review collected in partnership with this hotel
Thank Q2328QRxxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katinka Dreyer, Owner at Cango Retreat, responded to this reviewResponded 4 May 2021

Dear Craig,

I am sooooo disappointed reading your review.

You were so friendly and kind in accepting that things like double bookings happen.
Weren't you compensated with breakfast, a decent stay and a free visit to us to make up for a digital discrepancy that took place while we were out of signal?

Yes you really played the fool with me. Please read through all out reviews you can find on the internet.....
Then you will realize that we honor our customers and put in the best possible time to be able to provide them with the best experience.

You are leaving a bad taste in our good hearted souls.
After this review, please take your free stay with us and come and visit us, you will never be disappointed as all our other customers.

Please always keep in mind double bookings can happen when people book online and people phone in at the same time. Rather call the establishment and confirm availability.

Take care, and we wish you a blessed stay for your next visit.

Kind Regards
Mariska

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2021

Wow what a weekend.. Inge and Mariska were absolutely amazing hosts letting us and our free enjoy the magnificent property!!! Chalets are equipped with everything u need for a perfect getaway.. We are booking again ASAP and super reasonable pricing

Date of stay: March 2021
    • Value
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Review collected in partnership with this hotel
Thank echogatherings1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katinka Dreyer, Owner at Cango Retreat, responded to this reviewResponded 4 May 2021

Good day Daniel

We are glad that you enjoy it at Cango Retreat

Thank you for your review. We appreciate your kind words, and we hope to welcome you back again.

Regards Cango Retreat team

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Reviewed 21 March 2021

One of the best places i have stayed..Location is really great..Environment is so relaxed.. Very beautiful place..Ill definitely be referring my friends and family to the Retreat.. We will be returning as well there..

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank Armand d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katinka Dreyer, Owner at Cango Retreat, responded to this reviewResponded 4 May 2021

Good day Arries

We are glad that you enjoy it at Cango Retreat

Thank you for your review. We appreciate your kind words, and we hope to welcome you back again.

Regards Cango Retreat team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2021

Location is quiet and pleasant, situated next to a flowing stream. Rooms are comfortable and facilities great for families staying over for a day or more. All in all, great value and will certainly recommend this to friends.

Date of stay: January 2021
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Review collected in partnership with this hotel
Thank 679rich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katinka Dreyer, Owner at Cango Retreat, responded to this reviewResponded 4 May 2021

Good day Rich

We are glad that you enjoy it at Cango Retreat

Thank you for your review. We appreciate your kind words, and we hope to welcome you back again.

Regards Cango Retreat team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2021

Such a relaxing environment. Wish we could stay much much longer! Felt like a kid again on the tube in the river, hiking to the waterfall and taking the canoe for a relaxing row. Would recommend this place to anyone

Date of stay: December 2020
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Review collected in partnership with this hotel
Thank LindaLabuschagne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katinka Dreyer, Owner at Cango Retreat, responded to this reviewResponded 22 January 2021

Good day Eric

We are glad that you enjoy it at Cango Retreat

Thank you for your review. We appreciate your kind words, and we hope to welcome you back again.


Regards Cango Retreat team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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