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Alibalio
London, United Kingdom

Chain hotal done very well...

5.0 of 5 bubblesReviewed 12 Nov 2023
Big chain hotel done very well. Nice room and comfy bed with a wonderful view of the lagoon. Professional, friendly staff. Not as cosy as some of the smaller boutique hotels but has an excellent location on the waterfront and runs like clockwork. Breakfast was good and, although it has no restaurant, there are 4 or 5 very close by to chose from. Pool area lovely. Some nice touches - selling shoes and beads for good charity causes. Had a little hiccup with our laundry not being picked up but was sorted and returned same day. No complaints and can recommend.
Date of stay: October 2023
Room Tip: Get a room with a view as others face the car park.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Fielder, Owner at Protea Hotel Knysna Quays, responded to this review
Responded 13 Nov 2023
Dear Alibalio
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. I am very pleased to see we met all of your expectations.
Your positive feedback has been shared with the entire team.
Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Kind Regards
Paul Fielder
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1 146)
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Traveller rating
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All reviews great location knysna quays modern hotel restaurants and shops good size breakfast buffet nice bathroom waterfront area secure parking stayed here for nights lovely view thesen island marriott lagoon views rand sa
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Reviewed 10 October 2023 via mobile

Booked 3 nights through the Bonvoy App. Arrived at 2 pm - room was not ready. Room quality is average. Location of the hotel is good, secure parking is offered @ RS 30 per day. The complimentary breakfast is nothing to write home about. The buffet does not get replenished, at least the person at the egg/omelette station takes her job seriously. Overall an ok stay - but certainly not up to Marriott standards. TIA.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank HolgerG909
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Fielder, Owner at Protea Hotel Knysna Quays, responded to this reviewResponded 11 October 2023

Dear HolgerG909
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

I hope you choose to stay with us again when your travels bring you back to the area.

Kind Regards
Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2023

Had a lovely stay here. Beds very comfortable, food very tasty and staff so friendly. I want to especially thank Slyvia on the front desk who went above and beyond to help us. She was fantastic and spent time with us whilst also answering the phones to other guests needing help. Thank you for your patience.
Definitely recommend Drydock restaurant for dinner. Only negative was that you could hear the room next door talking.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nickiemumof2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Fielder, Owner at Protea Hotel Knysna Quays, responded to this reviewResponded 10 September 2023

Dear Nickiemumof2
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. I am very pleased to see we met all of your expectations.
Your positive feedback has been shared with the entire team.
Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Kind Regards
Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2023

Very poor service with small room sizes. Looks more like a motel in the US. Not the Marriott standards you would expect.

Also feels with Indian customers they are biased to not offer any service as used to travellors coming in with travel groups where there kitchens are hired out and restaurant given out to these groups.

As these are travellors coming from small cities in India, assume the staff has become biased as a whole towards Indians not being able to differentiate between the discerning travellor expecting service and the first time group travellors.

Room tip: The breakfast if you have paid for does not offer much options for vegetarians. Dont expect the staff to go out of the way for you.
Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank KRJ67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Fielder, Owner at Protea Hotel Knysna Quays, responded to this reviewResponded 6 August 2023

Dear KRJ67

Thank you for taking your time to review the Protea by Marriott Knysna Quays.

We strive to meet all Guest expectation and we sincerely apologise for falling short of meeting yours.
As a breakfast only hotel we do not offer dinner, we do however have some lovely restaurants available at the waterfront.
Your feedback has been shared with our entire team.

Warm regards
Paul Fielder
General Manager
Protea Hotel by Marriott Knysna Quays

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2023

The hotel is very poor on the Marriott grading with poor customer service. The restaurant staff Patricia and her hotel manager Bongiwe shouted us down that they were obliging us as guests.

With a taxi staff strike, and no staff they did not even think it worth to put an effort to support us by permitting us to sit and have our own snacks and chips were carrying on the tables.

Impolite unccoperative staff and never ever with my so much travels ever came across more ruder staff.

On the negative the room sizes are too small to stsy in.

The only plus saw was that it was located well but requires the negatives of the staff to be sorted out.

Room tip: Avoid the hotel if you want to be accosted by rude staffs
Date of stay: August 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank krishgenb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Fielder, Owner at Protea Hotel Knysna Quays, responded to this reviewResponded 5 August 2023

Dear krishgenb,

Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.

Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.
I have shared your feedback with the entire leadership team.

I hope you choose to stay with us again when your travels bring you back to the area.

Sincerely,
Paul Fielder
General Manager
Protea Hotel by Marriott Knysna Quays
paul.fielder@proteahotels.com
044 382 5005

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2023

Incredible, they had a heated pool, so I took a plunge, the breakfast was incredible, could never complain, right next to the harbor and a walk away from all restaurants and places of interest as well as great for walks.

Room tip: Take advantage of the heated pool !
Date of stay: August 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 278neo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Fielder, Owner at Protea Hotel Knysna Quays, responded to this reviewResponded 25 July 2023

Dear 278neo
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. I am very pleased to see we met all of your expectations.
Your positive feedback has been shared with the entire team.
Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Kind Regards
Paul Fielder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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