3 night stay, not the easiest place to locate, as its somewhat tucked away up the mountainside, just outside Knysna, so recommend a sat nav.
Checking in was not the most friendliest and welcoming, compared to other 4/5 star hotels we had stayed in along this trip over the last 7-10 days, so perhaps a little training on customer service and empathy would be welcomed.
Standard room was allocated, which was not satisfactory and not what we had in mind given the money paid, requested an upgrade or an alternative room, and this was met with great awkwardness and as though it was of great trouble and inconvenience. web site indicates the Simola offers 5 star experience- this was 1.
Eventually we moved to a luxury suite nearby. Not really made up for the next guests(us) as (no towels & nail clippings were present) but given it was after 9pm , late, we were thankful for anything.
Breakfast was totally different- yes 5 star, customer driven staff, happy, smiling, engaging and focus on delivering a 5 star product.
Breakfast was excellent, with a wide selection to cater for all nationalities staying, freshly cooked eggs, bacon, sausages etc.
We didn't eat dinner in the hotel, as we had made alternative arrangements, but the evening menu appeared good and varied.
Experienced the golf whilst at the hotel, great course and again, staff involved were engaging and helpful.
What would have been helpful, had been prior notice the indoor pool / spa had been closed for repair and maintaining during our stay, as the outdoor pool was a little chilly and at this time of year (1st week in October) outside temps are 16-20 degrees.
so in summary, its 4 star, needs certain improvements in its reception/ front of house operation , bedroom maid service, but needs to improve to remain competitive with the likes of other 5 star hotels nearby.
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- Also Known As:
- Simola Hotel And Spa
- Simola Hotel Knysna