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“Perfect location and nice rooms”
Review of Auberge Burgundy

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Auberge Burgundy
Ranked #19 of 86 Hermanus B&B and Inns
Certificate of Excellence
Reviewed 16 October 2016

You could stay in a better location in the centre of Hermanus than here. The rooms are also quite nice and well maintained.

For breakfast you walk across the street to their restaurant overlooking the bay. If the weather is warm, breakfast outside is fabulous.

The only warning is that breakfast gets going a bit slowly or so best to not be in a hurry at the start of the day. Well, in Hermanus there is no reason to be in a hurry!

Room Tip: Most rooms don't have sea views, but all are very quiet and nicely set up.
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  • Stayed: September 2016, travelled with family
    • Sleep Quality
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Thank Francis V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 - 102 of 698 reviews

Reviewed 16 October 2016

The location was very central, but the hotel fell short of our expectation of a four star establishment. We booked four rooms which were all spacious and clean. Bathrooms weren't four star. One room overlooking the main road was very noisy and theoccupant had no sleep at all. We had two cars, but there was no parking in the grounds, and we had to park outside in the street. Breakfast was subcontracted to a restaurant across the road. Although there was nothing wrong with it, it wasn't the same intimate experience we've had at similar hotels.

  • Stayed: October 2016, travelled with family
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Review collected in partnership with this hotel
2  Thank pauljE2112WI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2016

Great location, helpful friendly staff, lovely, spacious and clean rooms, breakfast at Burgundy part of deal excellent. Hope to stay there again next year.middle of all the action . A few steps from Gearings Point.

  • Stayed: October 2016, travelled with friends
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Review collected in partnership with this hotel
Thank hymanb2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2016

I stayed at the Auberge Burgundy last weekend during the Hermanus Whale Watching Festival and though I thought the rooms were quaint, my girlfriend and I had a most deplorable experience.

On a Saturday evening, around 11pm, while sitting in what I would call the study of the hotel, which adjoins the lobby, my girlfriend and I chose to not go out to the bars and preferred sitting in the study in front of the fireplace and enjoy a glass of Port wine that is offered to the guests. We wanted a nice quiet evening in front of the fireplace and simply give thanks for what we hoped would be a great trip, which included our road trip to Cape Aghulas.

By midnight, Unfortunately, a member of their Staff named Leonard, abruptly told my girlfriend and I that we needed to go to our rooms and sleep. Sleep? This is the God's honest truth. He then said that we shouldn't be talking in the study. No talking in the Study? This was a festival weekend and loud revelers were literally outside of the hotel and we're being told we cannot talk in the study?? We asked where in the rulebook did it say that we cannot sit in the study and in front of the fireplace and he simply huffed and puffed.

Honestly, Ive never had an experience quite like this. My girlfriend and I took a video of what we were doing and showed it to a member of their staff the following morning who was as shocked as we were and said they would have a manager follow up with me, but no one ever did.

I'm in Bali as I type this and my girlfriend and I still shake our heads at thought of being told to go to sleep.

Hermanus is a great town with nice people and lots of quaint hotels and places to stay, and where I am certain the staff show a greater appreciation for their guests..unfortunately, this is not one of them.

  • Stayed: October 2016, travelled as a couple
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Review collected in partnership with this hotel
1  Thank milan881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubergeBurgundy, General Manager at Auberge Burgundy, responded to this reviewResponded 13 October 2016

Dear Guest,

I'm sorry for not following this up but it has been a bit of an awkward situation. Our records from Leonard (who is an outsourced security guard from a very large security company in South Africa) showed that you and your partner were loud and disruptive to our other guests until after 1:30AM. Once he received a complaint from the other guests, what he meant to tell you, is if you and your partner could kindly move the festivities (which included loud talking and music) to your room. English is unfortunately not his first language, so perhaps you understood it as "go to sleep". He reported that you were very loud and rude after he kindly asked you to leave the common area. The records also showed that you made racial comments towards him. He then contacted his supervisor (at the outsourced security company) for assistance. Thus the evidence we have and your version of events is inconsistent, therefore we chose not to take things further with you. We would prefer that you not return to our guesthouse, as we would like our guests to be respectful to fellow guests as well as our staff.

Regards,
Auberge Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2016

Friendly welcome
Spacious, clean and comfortable rooms with big and comfortable beds
Clean and good equiped bathroom.
Nice living room with fireplace and a beautiful view of the coast.
Big choice of breakfast possibilities in the restaurant across the street included.

  • Stayed: September 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank petrat265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auberge Burgundy

Address: 16 Harbour Road, Hermanus 7200, South Africa
Region: South Africa > Western Cape > Overberg District > Hermanus
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #19 of 86 B&Bs / Inns in Hermanus
Price Range: R1 434 - R2 240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Auberge Burgundy 4*
Number of rooms: 18
Official Description (provided by the hotel):
The Auberge Burgundy is a family-run guesthouse situated in the heart of Hermanus, near the iconic Old Harbour. Many of our rooms have magnificent sea-views, giving one the opportunity to do some whale watching from your balcony, or cross the road and do some whale watching from the cliffs. Hermanus is renowned for being one of the best places in the world for land-based whale watching, in addition to great white shark diving and Blue Flag beaches. The Auberge will strive to make your stay a memorable one! ... more   less 
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Also Known As:
Auberge Burgundy Hotel Hermanus

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