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Rose L
London, United Kingdom

Best hotel in South Africa!

5.0 of 5 bubblesReviewed 06 Mar 2024
In my humble opinion: Best hotel in South Africa! Just So Luxurious . The staff are beyond delightful and they predict what you want even before you want it! Wonderful location over the best beach in Hermanus. A little way from the centre but they will drive you in and out. Wonderful walking along Coast Path. Delicious food. Beautiful paintings and furniture everywhere. Can’t recommend it highly enough.
Date of stay: March 2024
Room Tip: Rooms 1 and 2 are frontline, but honestly all the rooms are special in one way or another.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at Birkenhead House, responded to this review
Responded 22 Mar 2024
Thank you for this wonderful review! We are delighted to hear that what truly set your experience at Birkenhead House apart was our passionate and expert team. We hope to welcome you back soon for another memorable experience.
Laura (Marketing Team)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 March 2024

Wow, wow, wow!!
What an absolute wonderful stay!
We are so in awe of this wonderful hotel. The glory of God rests so heavy here!
We couldn’t have chosen a better destination to celebrate our birthdays.
The team really went above and beyond! A special thanks to Ntombi from Head office for arranging everything, Shane and Nikita for the wonderful welcome, Sandile and Ms C for the insightful conversations throughout our stay, Bonolo for the incredible laughs at reception and Robyn for the BEST massage ever and let’s not forget Chef Clive for taking care of all our food requests.
We cannot wait to be back, paradise and more…
Justin & Candice

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Sirtraveljustin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at Birkenhead House, responded to this reviewResponded 22 March 2024

Thank you for celebrating your birthdays with us, Justin and Candice!
We are delighted to hear that you enjoyed a memorable celebration with us at Birkenhead House.
We look forward to celebrating more of life’s most special moments together.
Laura (Marketing Team)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2024

Google review summary
4.8
212 reviews
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Eula Adams
5/5
2 minutes ago on Google
This was our fourth stay at Birkenhead House. This is an amazing place to put the finishing touch on an African vacation. The staff from Elliot who greets you on arrival to Corrine and Sandile in the front reception to Arnold, Gift. Chris, Miriam and Atheni and Rita in food Service they a so friendly and ready to serve. I should also mention the team that tales care of the rooms and maintenance team that takes care of every thing else. We also had facials and massages while at Birkenhead House. Zanelle(sp) gave me one of the best sports massages I've ever had.
The food is outstanding and the rooms and overall property are stunning. The beach is immaculate and views are amazing.
I can't wait to return for another visit all the way from Denver,Colorado USA

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
1  Thank Eula01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at Birkenhead House, responded to this reviewResponded 22 March 2024

Dear Eula,
We are delighted to hear that you enjoyed another memorable stay with us at Birkenhead House! It is wonderful to hear that our teams high level of service was a highlight. We look forward to celebrating more of life’s most special moments together.
Laura (Marketing Team)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2023 via mobile

The minute you arrive the front of the hotel looks so unassuming. However, once you enter the hotel is stunning. We had a room on the second floor (7) that had a terrace where you can see the ocean and pool area. The decor in the main dining living area is so special and beautiful. It feels like an intimate B&B. It was a little chilly so there was a fire going at night and in the early morning. The food was delicious and they were very accommodating for any special requests. We had massages two days in a row and had to be one of the best massages we have ever had. All of the food and alcohol is included. T op shelf alcohol and great wines. It was a slice of heaven. The ocean was so relaxing. A place of a lifetime.

Date of stay: December 2023
Trip type: Travelled as a couple
1  Thank Redstorm54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at Birkenhead House, responded to this reviewResponded 8 January 2024

Thank you for this fabulous review!
We are delighted to hear that you enjoyed your time with us at Birkenhead House. It is wonderful to read about your highlights - your massages at the spa and your dining experience.
We hope to welcome you back for another memorable experience soon!
Laura (Marketing Team)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023

This was the greatest hotel I have ever stayed at. From the moment we were picked up in Cape Town by our driver from the hotel - Simon, we knew we would be very well taken care of. We were picked up in a brand new BMW and quite comfortable for our 2 hour drive. Upon arrival we were greeted warmly by name by all of the staff. We were greeted with their specialty watermelon gin drink (so delicious!) and rose.

Rita gave us a tour of the property and made sure we had everything we needed. Upon settling in, we sent laundry out - it was returned beautifully within 24 hours - tied with ribbon. Our room was very large - with a beautiful wrap around terrace that viewed the mountains, the inner courtyard and pool #1, and the ocean.

The food at Birkenhead House is incredible - they will acomodate everything you wish for. The meals were started by incredible warm freshly made bread, butter, olive oil, etc. The lunch menu remains constant with daily specials, and dinner each night is presented on personalized menus. It was such an added touch that by our second meal they knew our water preferences.

I loved coming back to the room each night to a little note card about what to expect in the coming day. We took daily cliff path walks into the town - and would send a quick text if we wished to be picked up.

Nothing was too much of an ask, and everything was done with a smile and with pleasure. This was our second stop on our honeymoon and I truly wish we could have stayed longer. I can't wait for the day we return to this little slice of heaven on earth - I truly cannot say enough good things.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank gigirrubin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura Siebert, Marketing at Birkenhead House, responded to this reviewResponded 8 January 2024

Good day
,
Thank you for taking the time to write this beautiful review.

It is wonderful to read the details of your experience with us at Birkenhead House, and we are delighted to hear that you enjoyed the special touches.

We are looking forward to welcoming you back for another memorable experience soon.

Laura (Marketing Team)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2023 via mobile

One of the most fantastic boutique hotels I’ve ever stayed in. I felt taken care of in any way as soon as I entered the Inn. The food was outstanding. The staff was flawless. Shane the manager was friendly and clearly has this place running at the highest level. The beach in front of the hotel was filled with locals on nice days. And the path into town and into other beaches was fantastic. I can’t say enough good things.

Date of stay: December 2023
Trip type: Travelled solo
1  Thank bertshowbert
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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