Superb hotel and could watch the whales from our bedroom window! The service and location could not be better
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2after909
London, United KingdomBest location in Hermanus, directly at cliff path
Review of The Marine Hotel
Reviewed 08 Oct 2024
Perfectly located upmarket hotel in Hermanus. Location and the views from rooms facing the sea cannot be beat.
Service at the front desk was impeccable and status recognition--the
hotel is part of SLH--was examplary.
A few minor gripes:
- The windows in my room were quite old, seemed stuck, and could not be opened. Unfortunately, the windows were also quite dirty. I understand the room was directly facing the open sea, making it very difficult to keep windows clean. But this is a luxury hotel.
- The door to the room could have been of a higher standard. Old lock, some light bleeding through, and, most significantly, poor noise insulation.
- At one of the dining establishments, I was asked to tip in cash. Not a big deal, but I feel at a property of this category, it should be up to the customer whether she tips via cash or card.
Overall, I had an excellent stay. I would return. Reason for not giving 5/5: Sure, the issues I had were minor. But this is a five-star hotel, so I hold them to a higher standard than a run-of-the-mill Marriott or Hilton.
Date of stay: September 2024Service at the front desk was impeccable and status recognition--the
hotel is part of SLH--was examplary.
A few minor gripes:
- The windows in my room were quite old, seemed stuck, and could not be opened. Unfortunately, the windows were also quite dirty. I understand the room was directly facing the open sea, making it very difficult to keep windows clean. But this is a luxury hotel.
- The door to the room could have been of a higher standard. Old lock, some light bleeding through, and, most significantly, poor noise insulation.
- At one of the dining establishments, I was asked to tip in cash. Not a big deal, but I feel at a property of this category, it should be up to the customer whether she tips via cash or card.
Overall, I had an excellent stay. I would return. Reason for not giving 5/5: Sure, the issues I had were minor. But this is a five-star hotel, so I hold them to a higher standard than a run-of-the-mill Marriott or Hilton.
Trip type: Travelled solo
Value
Rooms
Location
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Sleep Quality
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All reviews liz mcgrath the cliff whale watching fabulous hotel star hotel the general manager sea view cape town south africa the ground floor old world charm mini bar fresh flowers garden route see whales large bathroom whale season
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NeilGaljaard
Peterborough, United Kingdom
1
Date of stay: October 2024
Review collected in partnership with this hotel
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Contact1234
Skipton, United Kingdom
3035
via mobile
We stayed at the Marine for 3 nights in the 3rd week of September.
When we arrived it appeared that our rooms had been cancelled by our booking agent, which was obviously concerning! The General Manager remained calm and suggested we went for a bite to eat to give her chance to sort things out.
When we returned a couple of hours later, not only had the problem been sorted, we had also been upgraded to fantastic sea facing suites!
During our stay we dined in the restaurant once and had room service twice. The room service meals arrived quickly despite the kitchen being busy, the food was great. The meal in the restaurant was first class as was the service. Breakfast was also delightful with fantastic views over the ocean.
All staff were very helpful and always had smiles on their faces.
Thank you for a wonderful stay!
Date of stay: September 2024
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Frederic3006
Ghent, Belgium
324219
via mobile
We had a very large room, overlooking the sea with a large terrace. Very nice luxurious finishing, romantic style. Very comfy bed. Good shower.
Staff is very helpful. Parking is private just at the entrance of the hotel. Breakfast in buffet style is excellent. There is plenty of egg choices a la carte.
Gorgeous setting near the cliff path trail.
Date of stay: September 2024
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Chasyj
Newcastle upon Tyne, United Kingdom
18487
Stunning location! Wonderful staff! This ranks as one of my favourite hotels ever! Overlooking the bay where whales blow and breech before your very eyes. We were privileged to have stayed in room 226 which has a small balcony with seats! We spent several pleasurable hours watching south right whales frolicking in the bay! Amazing, emotional, spectacular - I run out of superlatives. Wonderfully comfortable hotel with kind, attentive staff and so thoughtful when you’ve got a celebration to share. Huge ‘shout out’ to Bianca Goosen, one of the senior staff members who made sure our stay was memorable! And it so was! Thank you!
Room tip: Apparently Room 226 is sought after by many returnees. We understand why - we sat on the balcony outside for literally hours watching whales
Date of stay: September 2024
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Judsi
63
The Marine as usual was absolutely superb…love staying here…you feel at home immediately surrounded by such beauty…
Date of stay: September 2024
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