The Marine as usual was absolutely superb…love staying here…you feel at home immediately surrounded by such beauty…
775
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Chasyj
Newcastle upon Tyne, United KingdomA complete and utter joy!!
Review of The Marine Hotel
Reviewed 20 Sept 2024
Stunning location! Wonderful staff! This ranks as one of my favourite hotels ever! Overlooking the bay where whales blow and breech before your very eyes. We were privileged to have stayed in room 226 which has a small balcony with seats! We spent several pleasurable hours watching south right whales frolicking in the bay! Amazing, emotional, spectacular - I run out of superlatives. Wonderfully comfortable hotel with kind, attentive staff and so thoughtful when you’ve got a celebration to share. Huge ‘shout out’ to Bianca Goosen, one of the senior staff members who made sure our stay was memorable! And it so was! Thank you!
Date of stay: September 2024Room Tip: Apparently Room 226 is sought after by many returnees. We understand why - we sat on the balcony...
Trip type: Travelled as a coupleValue
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All reviews liz mcgrath the cliff whale watching fabulous hotel star hotel the general manager sea view cape town south africa the ground floor old world charm mini bar fresh flowers garden route see whales large bathroom whale season
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18 - 23 of 1 115 reviews
Judsi
63
Date of stay: September 2024
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
judith f
Cape Town Central, South Africa
3058
We had a lovely morning at the Marine, having tea and scones on the little patio, overlooking the sea. What a treat it always is! I have stayed at the Marine many times but this time just visited for tea. I want to say a special thank you to Malibongwe, our waiter- what a gentle person with a friendly open manner. We hope to see him again next time. (thanks also for our 'coffees 'to go'! Thanks Malibongwe!
Date of stay: September 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michel Bouic, General Manager at The Marine Hotel, responded to this reviewResponded 11 September 2024
Dear judithf702
Thank-you for visiting us recently for our world-famous scones and tea. Your feedback is appreciated.
My team and I are thrilled that you had a lovely experience and made special mention of the service you received from Malibongwe, he was thrilled to see the lovely comment you made.
We look forward to welcoming you back in the near future.
Warm regards
Michel Bouic, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
grantbwood
Paarl, South Africa
9
via mobile 
Classic English hotel. This really is a 5 star destination. From beginning to end of our stay over it was great. The food was first class, the service and general help around the hotel was super professional
It was a pleasure to stay here
Kudos to management here, your staff and everything we encounter here are well run and a pleasure to be around
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michel Bouic, General Manager at The Marine Hotel, responded to this reviewResponded 30 August 2024
Dear grantbwood
Thank-you for choosing to stay at The Marine Hotel, Hermanus. Your feedback is greatly appreciated.
My team and I are delighted that you had such a wonderful stay with us and made special mention of the first-class food and the professional service received.
We look forward to welcoming you back in the near future.
Warm regards
Michel Bouic, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
715mohammad
Dubai, United Arab Emirates
1426
Compared to its sister hotel “The Plettenberg”, the Marine Hermanus fails to meet any five star ratings.
No hospitable service exists in this hotel, and a “good morning” is very hard on the staff to mention. The hotel reception staff will give you looks as you walk by without a simple smile. Sitting during breakfast made me realize that this hotel does not accept guests nor does it want to offer them the service that is expected.
I must say I am disappointed that I spent my holiday in this establishment and my family and I received the worst service.
A comment to the hotel management: the service is what makes a five star luxury hotel.
Date of stay: August 2024
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Michel Bouic, General Manager at The Marine Hotel, responded to this reviewResponded 30 August 2024
Dear 715mohammad
Thank-you for choosing to stay at The Marine Hotel, Hermanus. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.
My sincere apologies for the lack hospitable service and discomfort that you and your family experienced, this is by no means what we are about. We are making a conscious effort to improve on the points you raised during your recent visit.
I do hope that you visit us again in the near future so that we are able to provide you with the service that you expected.
Warm regards
Michel Bouic, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pauline C
Norwich, United Kingdom
5
Exceptional in all aspects, this is a top end luxurious place to stay. The location, service, facilities, food, and staff are exceptional in ensuring that your stay is extra special. The visit to the Spa is also a must during your stay. Highly recommended.
Room tip: Simply outstanding!
Date of stay: August 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michel Bouic, General Manager at The Marine Hotel, responded to this reviewResponded 30 August 2024
Dear paulineL6232VT
Thank-you for choosing to stay at The Marine Hotel, Hermanus. Your feedback is greatly appreciated.
My team and I are thrilled that you had such a memorable stay and that you made special mention of the location, service, facilities, food, spa and exceptional staff.
We look forward to welcoming you back in the near future.
Warm regards
Michel Bouic, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC