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Mike B
United Kingdom

Best Hotel in Hermanus

5.0 of 5 bubblesReviewed 30 Sept 2017
Another lovely visit to this fabulous hotel. Last time was 10 years ago and this time was better, if that were possible. Location and level of service are what this hotel is all about. The hotel and the rooms remind you of a 1930's style. It feels homely yet a cut above the rest when it comes to details. Fabulous rooms and the most attentive staff are why this hotel will always be on our list!

thanks you all
Date of stay: September 2017
Room Tip: No lift in this hotel, so chose a ground floor room if you struggle with stairs. Only 2 floors...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, Manager at The Marine Hotel, responded to this review
Responded 02 Oct 2017
Dear Mick1966,

Thank you for your review of your recent stay at the Marine Hotel.

It is great to hear that you returned to Hermanus 10 years later and that you had an even better stay this time around.

We are delighted that you so enjoyed your fabulous room.

We do look forward to welcome you back soon.

Warm regards,

Melissa Burns
Assistant General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1 102)
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All reviews liz mcgrath the cliff whale watching fabulous hotel star hotel the general manager sea view cape town south africa the ground floor old world charm mini bar fresh flowers garden route see whales large bathroom whale season
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Reviewed 28 September 2017 via mobile

Beautiful hotel in a great setting. Walking distance to shops and restaurants. The staff are extremely friendly and helpful. Beautiful rooms and bathroom with a complimentary minibar. Got to do some whale watching from the restaurant while haveing a delicious breakfast. Will defirgo stay there again if I go back to hermanus

Date of stay: August 2017
Trip type: Travelled with friends
Thank wendyhQ7276IY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, General Manager at The Marine Hotel, responded to this reviewResponded 29 September 2017

Dear Wendy H,

Thank you for writing this wonderful review.

We are delighted to hear you so enjoyed your recent stay with us and every aspect of our Hotel.

We look forward to welcoming you back should you return to Hermanus.

Warm regards,
Jo Massie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

The first impressions of the Marine Hotel are impressive. You sweep into the car park past a security guard and are confronted by a large white building with lawns that stretch to the cliff tops. It feels much as I imagine Bournemouth felt between the wars. Nice, genteel but slightly intimidating. In fact, nice was a words that kept springing to my mind throughout our stay. This is the sort of hotel where the guests speak in whispers and the staff tiptoe. You feel you can’t have a friendly chat with a member of staff without sounding patronising. Having said that the staff were always helpful, just a bit distant somehow.

Our room was, well nice. Spacious but not huge. A sitting area with a sofa, minibar and a TV. And a bed right in front of the window which meant you could continue to search for whales throughout the night if you wanted and were not put off by people wandering along the footpath, (admittedly they were nearly always staring out to sea) and a large bathroom with a spacious shower.

There is a pleasant lounge that faces out over the lawns and the cliffs. As always in South Africa, the food was excellent and the portions huge. We made the mistake of having a club sandwich for lunch and then at dinner we ate 3 courses which was clearly a mistake because we both felt we had eaten far to much and could barely stagger up the stairs to our room. The restaurant has an odd feel to it. It is bright and wants to be cool but can’t quite let go, rather like an hip vicar organising a rock band.

A great place to watch whales, but I would find it difficult to feel really relaxed in this hotel

Room tip: Ask for a room with a sea view
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Ed1304
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, General Manager at The Marine Hotel, responded to this reviewResponded 29 September 2017

Dear Ed1304,

Thank you for taking the time to write this detailed review, we really do appreciate your constructive feedback.

We are so pleased to hear that you enjoyed watching the magnificent Southern Right Whales from your sea facing room.

Warm regards,
Jo Massie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2017

We had a wonderful stay! From the moment we parked the car and entered the hotel, we felt so welcome. The staff is extremely nice. We had the lowest level room that was in the back of the building but it was still very nice. The beds were super comfortable. The room came with a free bottle of wine that was surprisingly really good for hotel wine. We had dinner at the hotel restaurant -- it was fantastic. One of our favorite meals in South Africa. It was very reasonable considering everything we had. The location of the hotel is perfect and we enjoyed walking around the town.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Skigal08
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, General Manager at The Marine Hotel, responded to this reviewResponded 27 September 2017

Dear Skigal08,

Many thanks for your lovely review.

We are delighted to hear that you had a wonderful stay, especially your dining experience in Origins Restaurant.

It is also very good to know that you enjoyed our beautiful location overlooking Walker Bay.

Warm regards,
Jo Massie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

The rooms are spacious and luxurious. The Marine Hotel is the perfect vantage point from where to view whales. From the hotel you can walk on a beautiful coastal path towards the harbour. If you are not staying at the hotel, it will be worth just having a drink in the stylish lounge or going for breakfast.

Room tip: Choose a sea facing room with a balcony
Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank The_Mystery_Guest_SA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, Manager at The Marine Hotel, responded to this reviewResponded 9 September 2017

Dear The_Mystery_Guest_SA,

Thank you for your feedback of your recent stay at the Hotel.

We are delighted to read that you enjoyed our luxurious rooms. We hope you managed to spot some Whales whist in Hermanus.

We look forward in welcoming you back soon.

Warm regards,

Melissa Burns
Assistant General Manager

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Reviewed 4 September 2017 via mobile

First time here but won't be the last truly a fantastic hotel room we are in is on the ground floor and is perfect for my disability needs and the with all facilities close by great food can be had in the hotel restaurant the only problem is choices are a little wanting it would be so much better it there was more on the menu but this is only a small inconvenience as what they do have on the menu is really cooked well with fantastic service. The out looks are to die for with whales around and in view from basically just out side the door ( but they are not playing at present as we are still hoping to see one) that aside Wonderful Hotel highly recommend a stay here. It deserves the 5 star rating.

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank Bobbishton
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, Manager at The Marine Hotel, responded to this reviewResponded 9 September 2017

Dear Bobbishton,

Thank you for your review of your stay at the Marine Hotel.

We are delighted to hear you enjoyed your stay with us. It is a pity to read of the whales not playing whilst you were with us, as they are very energetic & playful this morning.

I am glad that you enjoyed your dining experience in Origins. On the 1st of October we will start with our new Spring/Summer Menu that will offer a large variety of dishes.

We look forward in welcoming you both back to the Marine Hotel.

Warm regards,

Melissa Burns
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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