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Shane S
Hermanus, South Africa

Warm South African hospitality & world class experience

5.0 of 5 bubblesReviewed 06 Aug 2017
My wife & I checked into the spa for the day & decided to spend the night . Firstly we were pampered at the spa leaving after several hours of being spoiled with heavenly pleasures .We checked into our room & I informed Heidi that I am a vegan & she said not to worry The room was luxurious & had all the comfort one can ask for . We went for a long walk along the cliff path & enjoyed breathtaking views of Walker bay . Time for dinner when I was seated by Sam I got handed my own menu .Yes Vegan menu this bowled me over .Accommodating a clients needs is one thing but this service on an entirely different level . I was so impressed & when the food arrived I was even more impressed delicious , original ,creative & perfectly prepared. Thank you Sam & Heidi you are both shining stars & you do your hotel proud!! The Marine's number One on my treat list
Date of stay: May 2017
Room Tip: Don't miss the breakfast YUMMY !!!
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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TheMarineteam, Manager at The Marine Hotel, responded to this review
Responded 18 Aug 2017
Dear Shane S,

Thank you for your wonderful feedback. We are delighted to hear that yourself and your wife enjoyed your time with us at the Marine Hotel.

We do try our utmost to accommodate our guests with dietary requirements and it is great to read that you enjoyed our very own Origins Vegan Menu.

We do look forward in welcoming you both back to one of your favourite places.

Warmest regards,

Melissa Burns
Assistant General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1 110)
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Traveller rating
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Reviewed 19 July 2017

We spent two nights here and loved this hotel. It is in great location on the cliff very close to the town centre, restaurants and shops.
The building is a lovely old historic hotel - our room was very spacious and comfortable. Best storage space for clothes so far on this trip. Large bathroom with separate bath and shower. Coffee and tea making facilities and mini bar. Good wifi and comfortable bed. Blankets in the closet if you did not want the duvet or donna.
Breakfast was a la carte one morning and a buffet the next. Nice range of food and good expresso coffee.
Staff and very friendly - helped us with directions and maps for the coastal walk. Only negative - no gym in the hotel but a long walk is a good alternative.
Highly recommended.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Go55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, Manager at The Marine Hotel, responded to this reviewResponded 21 July 2017

Dear Go55,

Thank you for your wonderful feedback. We truly are delighted that you enjoyed your time with us as well as the Hermanus. I do hope you managed to spot a whale or two.

We do hope to welcome you back to the Marine Hotel.

Warm regards,
Melissa Burns
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017

The Marine is one of those grand ole dames [South African-style]. I must have stayed here 3 or 4 times over the years, and still love it. I am here on business - seems like everyone else is here on holiday. I was given a room away from all the hustle and bustle of the hotel, as requested - room 202. The room is large and comfortable - just the way I like it. Within a day, everyone I interacted with knew my name. If I requested something - my minibar emptied or an additional heater, it was done immediately and with a smile. Did I say I love coming here?

Date of stay: July 2017
Thank LlewellynPatrick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, Manager at The Marine Hotel, responded to this reviewResponded 21 July 2017

Dear LlewellynPatrick,

Thank you for wonderful review, we are delighted to read that you had a great stay with us even though in Hermanus on business.

I am glad that we met your expectations for room requirements.

We look forward in welcoming you back to the Marine Hotel.

Warm regards,

Melissa Burns
Assistant General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2017 via mobile

What an amazing hotel. We were given the executive suite 212 and it was just sublime. Huge bed, lounge and monster bathroom.
The staff are accommodating beyond the call of duty, friendly and you just feel at home away from home.
We walked to Grotto bay from the hotel which is an hour there and an hour back but worth it. Phenomenal views and houses along the way.
The dinning experience was fantastic and breakfast a real treat.
There is plenty to do and see in Hermanus and an awesome holiday all round. We will be back.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank Cameron B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, General Manager at The Marine Hotel, responded to this reviewResponded 7 July 2017

Dear Cameron1974,

We are thrilled to hear that you found the Marine to be an amazing hotel and that Room 212 and that dinner & breakfast exceeded your expectations. I am glad you took time to walk along the cliff path, really is such a lovely walk. Hermanus as a town certainly has a vast amount of activities on offer.

Look forward to welcoming you back!

Kind Regards,

Annemie and the Marine Team

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Reviewed 4 July 2017 via mobile

This was an unforgettable experience. The staff are so well trained and it seemed that they anticipate your needs even before you yourself realise it. The food was excellent made even better by the view. The room was very comfortable and luxurious. This is a must when in Hermanus.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank hestiec2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, General Manager at The Marine Hotel, responded to this reviewResponded 6 July 2017

Dear Hestie C,

Thank you so much for taking the time to post this review on the Marine Hotel. It is lovely to hear that we were able to anticipate all your needs and that you enjoyed the views from the hotel and also our cuisine in Origins Restaurant.

We hope to welcome you back!

Kind Regards,

Annemie Parker and the Marine Team

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Reviewed 3 July 2017

Wonderful staff, great food and service and luxury rooms made our weekend. The cliffside walks and the little town of Hermanus were enough to keep us happily occupied. The Hermanus wine route is a must. Unfortunately it was not the right time for whale watching so We will definitely be back.

Room tip: Seaview rooms are spectacular
Date of stay: July 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank jcrankshaw1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheMarineteam, General Manager at The Marine Hotel, responded to this reviewResponded 6 July 2017

Dear jcrankshaw1,

Wonderful to hear that you enjoyed your weekend away with us. Hermanus is a great little town and we are blessed with a great location. The walks in the area is truly amazing.

We look forward to welcoming you back to the Marine.

Kind Regards,

Annemie and the Marine Team

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