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Jens M
Vaerloese, Denmark

Does what you'd expect it to

4.0 of 5 bubblesReviewed 17 Jan 2024
I think that some recent reviews here are a little harsh. This is a perfectly decent Marriott hotel which does exactly what you expect it to. It is not spectacular, nor does it really give you any sort of local "feeling" but if you want a safe, clean and functional place to spend the night then this does the job.
Date of stay: December 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizel van der Westhuizen, Marketing at Protea Hotel George King George, responded to this review
Responded 19 Jan 2024
Thank you for completing our Guest Satisfaction survey after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you our Hospitality at its best and to not only meet, but hopefully exceed your expectations during your future stays with us!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 11 January 2024

Another lovely stay at a Protea Hotel, staffed by many lovely kind people, from Apumehele on the front desk to Agnes and everyone else in the restaurant. The grounds are beautiful and the rooms immaculately clean. We had a room right over the front desk in the main building because the occupancy at the time was low; the rooms across the hall all had magnificent terraces overlooking the pool. We had an excellent waiter at breakfast, and, when we returned for another coffee a short time after we left, he told us it was on the house. A very tiny thing to do but yet another that impressed us with the graciousness and training of the team. The lounge, where we ate dinner, was cosy and beautifully furnished with lots of books to encourage conversation.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank YVR_guestservices
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizel van der Westhuizen, Marketing at Protea Hotel George King George, responded to this reviewResponded 15 January 2024

Thank you for your words of appreciation on the GUEST Feedback survey that you completed after your recent stay at Protea Hotel by Marriott® King George. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.
It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you back to Protea Hotel by Marriott® King George soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2023 via mobile

This is a Marriott hotel now and has so many problems . Towels not replaced or missing , showers and air conditioning leaking water . Safe didn’t work when we arrived , poor breakfast , need I go on. The hotel need a serious refurb and has been neglected , don’t stay here. Had to unplug the fridge as if made a racket .Rubbish left outside the rear of our room , has a feel of hotels 30 years back

Date of stay: December 2023
Trip type: Travelled as a couple
Thank mobi11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizel van der Westhuizen, Marketing at Protea Hotel George King George, responded to this reviewResponded 4 December 2023

Thank you for taking the time to complete a GUEST feedback survey and to write down your additional comments after your recent stay at Protea Hotel by Marriott® King George. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities.
Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback roverall by no means reflects the high standard of quality and service that Protea Hotel by Marriott® King George is usually proud to offer. I confirm therefore that we have investigated your comments in a serious light and taken action to rectify any shortcomings.
Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2023

This hotel is so tired and in need of routine maintenance and refreshing. I don't know if it was dirty or just old, but I didn't want to stay any longer than I had to! The hotel staff was not terribly friendly or maybe just not well trained at check in. Better at check out. The property backs to a golf course and the back garden is pretty. I couldn't access the patio off of my room as I couldn't get the door (with broken glass) open.

Room tip: Try to find a better place
Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank bluewar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizel van der Westhuizen, Marketing at Protea Hotel George King George, responded to this reviewResponded 27 November 2023

Thank you for taking the time to complete a GUEST feedback survey and to write down your additional comments after your recent stay at Protea Hotel by Marriott® King George. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities.
Your overall feedback and experience by no means reflects the high standard of quality and service that Protea Hotel by Marriott® King George is usually proud to offer. We confirm therefore that we have investigated your comments in a serious light and taken action to rectify any shortcomings, where necessary.
Your feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2023

The main building was very imposing but this was a little deceptive. The room was clean and pleasant. The hotel is not close to town so unfortunately there was not really much alternative to eating at the hotel. The dinner was served buffet style and was sadly reminiscent of school dinners. Breakfast was better but not great. We only stayed one night so it was fine but I would have been disappointed if I had booked for longer.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank SueR674
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizel van der Westhuizen, Marketing at Protea Hotel George King George, responded to this reviewResponded 16 November 2023

Thank you for completing our Guest Satisfaction survey after your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you our Hospitality at its best!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2023

The breakfast was totally amazing. I took my staff for breakfast and we enjoyed every moment. Their staff is super helpful and friendly. From cereals to full on breakfast with eggs, bacon, toast only to name a few........ and the fruit bar........

We also loved the new renovations at the bar and the outdoor swimming pool.

Keep up the good work!

Date of stay: September 2023
Trip type: Travelled on business
Thank Adventure55789423264
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lizel van der Westhuizen, Marketing at Protea Hotel George King George, responded to this reviewResponded 16 November 2023

Thank you for your words of appreciation on the GUEST Feedback survey that you completed after your recent visit to Protea Hotel by Marriott® King George. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you back to the Protea Hotel by Marriott® King George soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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