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Reviewed 12 March 2021 via mobile

We are frequent customers and have visited fancourt twice already in the last year. Not being able to travel means we have visited more local places outside Cape Town. We are keen golfers and enjoyed the beautiful courses. However there was poor communication and customer service from the reception and front of house throughout our stay. We were not informed of our tee times until we call the day before arriving. Being told we had to play at 7:30am before a club competition on the Friday so they could squeeze us in meant we had to miss the breakfast and supposedly check out before this time.. this meant we had to use the starters tee time which is very early. We returned to play the courses and enjoy our golfing experience but felt we were not prioritised - they knew well in advance the golf competition was being held these dates so could have warned us in advance and we would have changed our booking dates and not been squeezed into playing extremely early and rushed.

Date of stay: March 2021
Trip type: Travelled with family
Thank Sweetandpeppery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien Nicolaisen, Other at Fancourt, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write a review about your most recent visit to Fancourt. We are disappointed to hear about your experience, as we are committed to delivering service of the highest standard. We have shared your feedback with the relevant managers to investigate.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2021

Still a beautiful place to visit after all these years. The most elegant aspect of this estate is the landscape. The staff is great and you are received well from arrival to departure. Had dinner in the clubhouse. It was enjoyable but the options were limited.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank mkekana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fancourt Management, Marketing at Fancourt, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write a review about your recent stay at Fancourt. While we are really pleased that you enjoyed your stay, we are disappointed to hear that it wasn’t 100% perfect. We have shared your feedback with the team and hope to welcome you back to Fancourt in the near future and introduce you to the many options available.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2021

They go a little overboard with the COVID protocols, wearing masks outdoors seems silly to me. However, Fancourt is a very nice property, great service, good golf, thanks to my wonderful caddy (Sam). I highly recommend the experience.

Date of stay: March 2021
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Review collected in partnership with this hotel
Thank Tom T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fancourt Management, Marketing at Fancourt, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write a review about your recent stay at Fancourt. While we are really pleased that you enjoyed your stay and our service, we are disappointed to hear that it wasn’t 100% perfect. The wearing of masks outdoors is a government law which we are bound to uphold. We have shared your feedback with the team and hope to welcome you back to Fancourt in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2021

Beautiful plants everywhere, well-tended beds, great Estates, very friendly staff, Golf at its best, groomed and perfect designed Golf-Courses, on the Point Organisation!
Lekker breakfast, nice Terrasses, beautiful walkways and running Parcours, a huge Gym, a perfect warm-up area for golfing,
Would definitily come back!

Date of stay: February 2021
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Review collected in partnership with this hotel
Thank O6752ZZdanielg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fancourt Management, Marketing at Fancourt, responded to this reviewResponded 4 weeks ago

Thanks so much for your wonderful review. We will pass your comments onto the team as they will be delighted to hear your feedback. We look forward to welcoming you back to Fancourt in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2021

We have stayed at Fancourt many times and we love its tranquil settings, beautiful landscape and diversity of activities from Spa to tennis, cycling, fishing, relaxing by the pool and of course the best Golf. It's a great destination for kids of all ages especially pre-teens as it perfectly safe for them to roam around , cycle, swim and feel independent. The staff is wonderful and the rooms are very comfortable and spacious.

Date of stay: January 2021
    • Value
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Review collected in partnership with this hotel
Thank danielaA9325JP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karien Nicolaisen, Other at Fancourt, responded to this reviewResponded 23 February 2021

Thanks so much for your wonderful review. We will pass your comments onto the team as they will be delighted to hear your feedback. We look forward to welcoming you back to Fancourt in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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