A wonderful stay at Oubaai Hotel Golf & Spa! The staff were exceptionally friendly and made us feel welcome from the moment we arrived. The room was spacious and comfortable, with breathtaking views of the surrounding scenery. We thoroughly enjoyed the breakfast spread, which was the perfect ending to a super staycation. The overall experience was unforgettable, and we can’t wait to visit again!
Dear Lolo_EatsOut,
Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back soon.
Regards,
Water in all the taps was yellow in colour which was really dangerous and harmful and unhygienic to use for washrooms, baths and basins during the entire stay. Rooms were too far away from the breakfast area and reception area, after number of requests for clean water, they provided only 3 cans of water for child's bath which was not enough to fill up the bath tub, thereafter they provided some days with 5 - 6 cans which was still not enough for bath, washroom, basin, etc. Also few cans itself were not cleaned as it were originally of palm oil. So the water provided through the cans was also not clean and hygienic. A BIG NO TO THIS HOTEL, NOT SAFE, NO PROPER LIGHTINGS IN COMMON AREAS, WORST STAFF, NO GOLF CAR / BUGGY SERVICE AVAILABLE FOR ROOM PICK UP AND DROP.
Dear Lucky S,
Thank you for taking the time to send us feedback about your recent stay with us. We are extremely disappointed to hear about the unacceptable experience you had and would like to assure you that his is not the level of service we strive to achieve. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All your concerns will be addressed accordingly. Thanks again and we hope to see you back again in the near future.
Regards,
Hats off to Cheff Charity from Members Clubhouse Restaurant! Myself and my husband love food, Charity made my birthday very special! Her passion, love and expert technique in executing each dish, left us speechless. Her cooking was superb, from the mouthwatering sirloin to the crispy, lightfluffy juicy fish! It was scrumptious! Kwezi, made us feel welcome and tended to our drinks, while Alyschia served us to a "T. I would recommend Charity as a Cheff and hope she enters Master Cheff.
Dear Roving12529976886,
Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay. We are glad that our staff were of assistance to you. We will pass on the message to Charity and the team. Looking forward in welcoming you back at Oubaai.
Regards,
Arrived for the weekend after a long travel to get a room that smell musty and off. Safe didn't work, electric plug was not working. At breakfast you could also see standard way off. Fruit like black in the middle. Dirty bowls standing around between the food on display. Your not allowed to go with your car to clubhouse so we too a shuttle wait nearly 35 min for shuttle. Definitely not impressed!!!!!!
Dear 359essieg,
Thank you for taking the time to send us feedback about your recent stay with us. We are extremely disappointed to hear about the unacceptable experience you had and would like to assure you that his is not the level of service we strive to achieve. All feedback received is considered constructive and is instrumental in assisting us to improve our service levels where necessary. All your concerns will be addressed accordingly. Thanks again and we hope to see you back again in the near future.
Regards,
The Resort is located about 10 min from Georfe airport or the N2. Once passed the security gate, you find the reception with a Large entrance hall and many helping hands taking Care of your luggage. Some rooms (suites) are in another building, takes about 5 min walk. We had the junior suite which is fabulous and very spacious. 2 bathrooms, a working Desk, living room and Bath/ bedroom offer lots of space and amenities. Ok, there is only 1 coffee machine, 1 fridge..who needs more? The hotel wasn‘t busy, so the Spa closed at 5 pm and only 2 restaurants offered dinners. Those are pretty simple and „bar“ style, one is the member Lounge, which is in the golf club house, which requires a new safety code from the Gate and is only reachable by car
Breakfast was offered in the Main hotel restaurant.
We saw crews working on maintenance and upgrades, the Staff is extremely friendly, the price/ value is very balanced- so we don‘t know why there are not more customers..?
Dear Markus M,
Thank you so much for taking the time to send us feedback about your recent stay with us, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back soon.
Regards,
