this hotel is situated within a residential community and has beautiful views of the mountains and the vast property. The staff is attentive and friendly, the rooms were comfortable and our balcony was wonderful to relax on using the lounge chairs. The food was delicious. They have a free shuttle to some areas and easy access to surrounding sites/wine country. There are 2 pools, fitness center, spa. Highly recommend
Dear heidy W,
Greetings from Cellars-Hohenort!
Thank you for taking the time to give feedback on your recent stay with us. We are so happy to hear you had a pleasant stay with us.
I do hope we have the opportunity to welcome you back to Cellars-Hohenort in the near future.
Kind regards,
Tanya and The Cellars-Hohenort Team
This location, quality and service were all magnificent. A wander round the garden, vineyard and trails worth it. Could not fault our experience. Safe and secure environment with a beautiful mountain backdrop. Staff all very helpful and even a friendly tortoise welcomes you to the poolside.
Loved every minute.
Dear Scott B,
Greetings from Cellars-Hohenort!
Thank you for your lovely feedback, I am so happy that you had a memorable stay with us. I am glad you got to explore the gardens and trals.
I do hope we have the opportunity to welcome you back to Cellars-Hohenort in the near future.
Kind regards,
Tanya and The Cellars-Hohenort Team
Booked online for high tea for 7 people. Day before visiting got call from hotel asking for confirmation which is fine. What was not so fine was the sending of an invoice including a 10% service charge and the insistence of the hotel that it had to be paid prior to the visit. The invoice only had details to pay via bank transfer. On querying this the hotel then said I could put my credit card details into a spreadsheet and email it to them. Do the hotel not realise that this is not at all secure. Luckily the experience was rather pleasant and the food delicious. I do take issue at being served tea in a chipped cup though. Also the tea selection is rather heavily biased in favour of rooibos and its variations - not everyone is a fan. The glass of fizz at the beginning was very nice but for those in my party who weren't partaking of alcohol, they were promised a non-alcoholic drink only to then be told that the hotel had run out. They were most disappointed. It is not very professional to have alternatives and not be able to provide them especially in an 5 star hotel.
We had to ask for water - surely a professional hotel would make the offer to its paying customers and then ensure that glasses were refreshed if necessary.
Had i not been forced into paying the service charge in advance I would have paid more than the 10%. And I think it is very underhand of the hotel not to set out on the website the conditions attached to booking high tea.
I would very much like the hotel management to comment on the points I have made but I will not hold my breath waiting.
Dear lynneratnett,
Greetings from Cellars-Hohenort!
Thank you for taking the time to share your High Tea experience with us.
I am so sorry that your experience did not meet your expectations or our standards. I have addressed this accordingly.
I am happy to hear that you had a pleasant visit and enjoyed the food.
Kind regards,
Tanya and Cellars-Hohenort Team
This is our new favorite hotel in Cape Town! Its in Constatia surrounded by beautiful nature. The grounds are breathtaking with flowers, trees and green lawns. They even have ducks who love to visit the restaurant!
The hotel is quite small which adds to its charm. It boasts two swimmingpools, a gym, tennis court and a spa.
We stayed in the Liz McGrath villa and it was spacious and beautifully appointed with its own garden.
The service was outstanding and friendly throughout. The food was really delicious. We had breakfast, lunch and dinner and we enjoyed every meal! The housekeeping was also impeccable.
Its the best of two worlds- centrally located (a short drive to the city center), but feels like your a million miles away from a city!
Highly recommended! We can’t wait to return!
Dear 610monak,
Greetings from Cellars-Hohenort!
Thank you for taking the time to tell us about your recent stay with us.
I am thrilled to hear we have become your favourite hotel in Cape Town - we look forward to welcoming you back in the near future!
Kind regards,
Tanya and The Cellars-Hohenort Team
The service was very fast and professional. The decor was exquisite and absolutely lovely! The grounds were beautifully manicured, and there were more than enough staff to give proper direction for High Tea! I went for my birthday and it was everything I needed it to be!
Dear nabubakari,
Greetings form Cellars-Hohenort!
Thank you for taking the time to tell us about your recent visit, I am so happy to hear that you had a memorable High Tea.
Kind regards,
Tanya and Cellars-Hohenort Team
