We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
  
Ways to Experience Acacia Africa
from US$1 715,71
More Info
Reviews (124)
Filter reviews
124 results
Traveller rating
95
17
3
4
5
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
95
17
3
4
5
Show reviews that mention
All reviews okavango delta vic falls tour leader optional activities small group amazing wildlife fellow tourists game drives local tour sand dunes felt safe at all times day tour bungee jumping amazing experience great company livingston overland
Selected filters
Filter
Updating list...
21 - 26 of 124 reviews
Reviewed 18 September 2019

First of all the safari pass is a big rip off! They do not use this money as they say. It is more money for the owners. At the start of the tour we met at the hotel, very nice however the first leg of the trip was with the owners. We were treated like we were uninvited guest. Like they payed for the trip and we were along for free. No we paid Over $6000 us dollars. The owners talked among themselfs for over 4 hours while we tryed to sleep. They even went on the first safari with us and we had no say as to where to go or what to see. The guide smelled like garlic. every day. His dental care was bad and ever time he talked it smelled! They say dinner is included most of the time and they do not give you a drink for dinner. Like milk, water, soda, etc. Yes, alcohol is not included. Of course. Also some places they give you a 1 course dinner! Some 3 course! They do not explain this when we book! All the good reviews, beware! IF you can check the IP# and that is difficult, it is usually from the owners themselves or friends of theirs! We run out of gas one time and lucky we were out of the desert and they were selling gas on the black market just where we run out. Very lucky or we would of missed our Victoria falls tours! They tell you to tip everyone. The owners should do this in advance since they make a huge profit! Do not tip! DO not use this company for your own good.

Date of experience: September 2019
Thank uzchuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ArnoD332, Manager at Acacia Africa, responded to this reviewResponded 20 September 2019

Hi Uzchuck,

Thank you for posting your review following your recent Acacia tour. We pride ourselves on our customer service and so naturally I am concerned at your comments. We have operated the Southern African Magic tour for over 10 years, and it has become one of our most popular ‘Small Group’ accommodated tours. It operates weekly during the high season (July-Oct) and every two weeks of the year outside that period with a minimum of two clients.

The Safari Pass pays certain on-ground costs of the tour including entry and game drives in game reserves and national parks detailed within the tour dossier and so I am not clear why you think otherwise. Pricing generally is structured this way to give flexibility to clients who wish to split payments and settle the Safari Pass in Africa, and to others who prefer to pre-pay it. In regard to pricing generally we certainly do all we can to keep costs under control in order to offer competitive prices. I know of no other company that offers the same tour itinerary - with same inclusions, accommodations and meals – at a lower price and so believe we are largely successful in that endeavour. As you know we include 12 dinners i.e. every night except one night in Victoria Falls, where there is time and ample choice of restaurants for clients to try local fare; and 13 breakfasts (every day except day 1, when clients will normally have eaten at their hotel before the tour begins). We leave most lunches to clients’ account but do include it on five days of the trip where there is advantage to clients to have a meal arranged. In any event this is per the tour descriptions and dossier.

You mention the ‘owner’ being with you for part of the tour. Actually, it was one of our Operations Managers who was with the group on company business. They were with you for the first 2 days and so there were 4 people plus your driver in the 9-seater vehicle for that time. I understand that they sat in the back row leaving the first and second row of seats available.

You mention your driver smelling of garlic. I am sorry for any offence and have passed a message to him to be more careful in future. You mention the fuel stop on the drive to Victoria Falls. Normally the driver will top up at Hwange (100km before) but I understand fuel wasn’t available there that day. He called ahead to our Victoria Falls office and if he hadn’t been able to source it elsewhere a stand-by vehicle was ready to bring fuel if needed.

In regard to tipping, this is a custom in Africa where local suppliers are accustomed to receiving a small tip if they have provided a good service. It is not mandatory and always a matter for clients, however. The same custom exists elsewhere in the world.

Finally, you say that favourable reviews are done by the owner or friends? No, they are not and frankly it is a ridiculous assertion. We have operated in Africa for 25 years and carried many thousands of clients in that time, earning a reputation as a specialist and established African tour operator. We welcome customer feedback. I am pleased to say it is usually very positive but where it is not, we read carefully what is said, speak to the staff members, tour guides or suppliers concerned and investigate what caused any dissatisfaction and do whatever necessary to put things right.

Kind regards,
The Acacia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2019

We loved having the opportunity of interacting from people from all over the world. Animals and multicultural experience was amazing. One of the best trips I've had hands down!

Date of experience: September 2019
Review collected in partnership with this attraction
Thank manejga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2019

I booked a 3 week tour with Acacia Africa from Kruger to Cape Town & loved every minute! The guides are passionate, fun, and full of information. The campsites are all diverse and great places to stay. The food surpassed my expectations and the activities (both included and optional extras) are fantastic! I will definitely book again!

Date of experience: August 2019
Review collected in partnership with this attraction
Thank Tanya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Sales & Marketing at Acacia Africa, responded to this reviewResponded 2 September 2019

Dear tanyaghandour, THANK YOU for your incredible review. We are thrilled to hear you had a magical experience on tour :) and look forward to seeing you again soon!
Kindest Regards,
The Acacia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019

This is the only way to properly travel in Africa! The guides have done the routes so many times that they have so much local knowledge you can interact with. Hats off to our driver Sam who drove us the whole way with some very long stints!
My 41 day tour was fabulous and I wish I could have stayed for longer!

Date of experience: July 2019
Review collected in partnership with this attraction
Thank feecragg96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Sales & Marketing at Acacia Africa, responded to this reviewResponded 28 August 2019

Hi Feecragg96! Thank you for taking the time to write a review - we are so appreciative! We will pass on the kind words for the Acacia Crew: Sam (the superhero) and Rachel :) Hope to see you again soon for another fabulous tour!
Kindest Regards
The Acacia Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2019

Amazing! The tour was good, crew was good, food was good, truck was good, and the group was amazing. Definitely would recommend

Date of experience: June 2019
Review collected in partnership with this attraction
Thank lucspetgens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle L, Sales & Marketing at Acacia Africa, responded to this reviewResponded 21 August 2019

Thank you lucspetgens for the review! Acacia are so happy that you had an enjoyable time exploring and awesome to hear your tour group-turned into forever friends were amazing! Hopefully see you again soon :)
Kindest Regards,
The Acacia Africa Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews