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Julia M

Pleasant stay, well located in Cape Town!

4.0 of 5 bubblesReviewed 07 May 2024via mobile
We stayed at Cloud 9 for 5 nights. The staff was super friendly. Unfortunately we were kept awake due to street works, but the hotel moved us to another room and upgraded us for free.
We had breakfast at the hotel bar every morning which was great. The view from the rooftopbar over Cape Town and the Table Mountain was amazing!
We also enjoyed a couples massage in the hotel spa which was very relaxing.
The hotel is located in the centre of Cape Town and there are some nice restaurants and bar around it where you can eat. El Burro is located next to the hotel and had the best taco’s/ quesedillas.
Overall we would highly recommend staying here when you’re visiting Cape Town!
Date of stay: April 2024
Trip type: Travelled as a couple
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Revenue Management, Revenue Management at Cloud 9 Boutique Hotel & Spa, responded to this review
Responded 08 May 2024
Dear Julia, thanks for highlighting our prime location! It's fantastic to know it made your stay more enjoyable. Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4 - 9 of 612 reviews
Reviewed 26 March 2024

I can wholeheartedly recommend this hotel with its excellent location and friendly, helpful and humble staff. The breakfast consisted of a few well-chosen options, I didn't have time to try them all, but the ones I tried were world class. Next time in Cape Town I will definitely choose this hotel.

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ronny2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue Management, Revenue Management at Cloud 9 Boutique Hotel & Spa, responded to this reviewResponded 27 March 2024

Dear Ronny, thanks for highlighting our prime location! We're delighted you enjoyed our culinary offerings - our kitchen team will be thrilled to hear your compliments. We look forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2024 via mobile

We throughly enjoyed our stay here room was comfortable the location was great and the staff were all very helpful Ubers were easy to order and very cheap.

The view from the rooftop bar was fab you can see why it was voted one of the best in Cape Town we had a few meals here and all were fine would definitely return.

Only quibble would have liked a room with a view we had room 29 which looked over the swimming pool and sunbeds would have liked a Mountain View but apart from that our experience here was great.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank welshrarebit01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue Management, Revenue Management at Cloud 9 Boutique Hotel & Spa, responded to this reviewResponded 25 March 2024

Good day, thank you so much for your feedback - so delighted to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2024

All you need for a stay in a big city plus some more. Our room (no. 39) had a nice conservatory with beautiful view to The Table Mountain. Great roof top bar with view over Cape Town and a charming area with swimming pool. Good breakfast. Friendly and helpful staff. Our stay was from 6th to 8th February 2024.

Room tip: The Uber app (taxi) works perfect. In the app: Choose "black car". It is more expensive, but the taxis arrive on time and are clean.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 107larsn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue Management, Revenue Management at Cloud 9 Boutique Hotel & Spa, responded to this reviewResponded 11 March 2024

Good day, thank you so much - we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2024 via mobile

Friendly and professional staff. Great rooftop view. Easy walk to bars and restaurants. Room 41 has a huge bathroom with tons of storage. Recommend getting breakfast included. Perfect way to start your day. Great say for the price. Highly recommend

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Climber35348685735
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 February 2024

We had a nice stay at Cloud 9 during our most recent visit to Cape Town. The location of the hotel is what made us choose it, and it certainly did not disappoint. The only negative during our stay was the extremely loud music playing until 2am coming from the bar across the street.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Tourist27502838457
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue Management, Revenue Management at Cloud 9 Boutique Hotel & Spa, responded to this reviewResponded 1 March 2024

Good day, thanks for highlighting our prime location! It's fantastic to know it made your stay more enjoyable. However we do apologize for the unpleasant noise, we are actually in direct contact with South Africa Police Service and reporting the noise across the road daily. We truly appreciate you choosing us, we hope to see you once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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