We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1 553)
Filter reviews
1 553 results
Traveller rating
1 446
91
11
2
3
Traveller type
Time of year
LanguageAll languages
More languages
1 446
91
11
2
3
Show reviews that mention
All reviews honesty bar kloof street table mountain pool and hot tub our honeymoon little touches honor bar mobile phone millers thumb home away from home south africa camps bay restaurant recommendations communal areas stay in cape town every evening car hire
Filter
Updating list...
80 - 85 of 1 553 reviews
Reviewed 4 February 2018 via mobile

I don’t know where to start... just blow’n away by this lovely, friendly, nicely decorated boutiquehotel well located in Gardens, just a few steps away from vibrant Kloof Street. I stayed in one of the Beautiful rooms, with a very nice view/terrace (large and sunny terrace) facing the Table Mountain.
Comfortable room/bed where nothing is missing. Even a free handyphone with internet to use during the stay. Breakfast is just delicious with a hot menu to choose from. I tried quite many things as i stayed for 12 nights and EVERYTHING was very yummy! Florence, the chef, makes the best omelette i’ve ever had. Free afternoon tea/coffe with freshly baked cakes and the honesty bar with wines displayed every afternoon makes this place so different, cozy and homely !
The staff is very polite, helpful, caring, professional, yet personal. Always very helpful and happy to give you advises, book trips/tickets/tables at nice restaurants.
I can’t recommend this place enough! Already booked another 12 nights in december and can’t wait to go back to lovely Derwent House and faboulous Capetown again. Thanks to all the staff and owners for an unforgettable stay with you

Date of stay: January 2018
Trip type: Travelled solo
6  Thank majaGothenburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 5 February 2018

We all miss you, majaGothenburg--Derwent House is just not the same without you! You just became part of our family . . . Florence sends special regards and asks when you'll be back for more omelettes, crepes, and cakes . . . and your birthday cake was a special labour of love -- thank you so much for sharing!

The heartfelt warmth and enthusiasm of your review gives us all warm and fuzzy feelings. You're so sweet to elaborate on what you enjoyed in such great detail -- it not only helps and motivates us to have such detailed feedback, but also your fellow travellers. We're all delighted that we made you feel at home for this visit and that you'll be coming back for more. There's no greater commendation that a return booking, after all!

Thank you for taking the time to share this generous review--we really do appreciate it. Looking forward to welcoming you back before the end of the year!

On behalf of the whole team, every one of us, very best regards,

Anahid

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile

Our second visit and enjoyed a truly relaxing and wonderful time.
Anahid and her team will look after you superbly well in a relaxed and effortless manner, which belied the hard work they all undertake to ensure you have a wonderful visit to this beautiful hotel and fantastic city.
Looking for suggestions of places to visit? things to do or restaurants to eat at? just ask. These guys keep up to date with what’s going on in the city and further afield.
Prior to checking out and moving on to visit Franschhoek, they kindly arranged a private wine tour for us, even though we would not be guests by the time the wine tour came around.
Folks, you guys do service superbly well. Thank-you and we look forward to visiting again although, hopefully we won’t leave it so long.
Last, however, by no means least, thanks Luca. You deliver service, professionalism and warmth towards your guests effortlessly.

Kind regards,
Aileen & Derek

Date of stay: February 2018
Trip type: Travelled as a couple
5  Thank Derek B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 5 February 2018

Definitely don't wait so long next time, Aileen and Derek! I'm delighted to hear that we lived up to the expectations established on your last visit -- and you're so right: we're fiercely proud of our beautiful city and take our hosting responsibilities -- including the insider tips -- very seriously! (Wine is just a small part -- but incredibly important !)

Thank you so much for your lovely compliments on the service you experienced with us, and especially for singling out our service-hero-in-chief, Luca. We do feel that our team go above and beyond to make sure that your stay is as perfect as we can make it, and this really comes from the heart. It's the people who make Derwent House special indeed, and we're duly proud of being awarded Best Hotel for Service in South Africa 2018 by TripAdvisor users like you, just last week.

We really enjoyed having you here and look forward to your next visit. I promise an even better Derwent House when you come back!

Sunny greetings from all of us to both of you,

Anahid & the Derwent team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018

Having just survived an 11 hour flight, Derwent House's owner Anahid and her wonderful staff greeted us with such warmth. We had a wonderful chat with Anahid about how she & her husband ended up in Cape Town (great story) while relaxing by the poolside over some drinks. Everything about the hotel oozes charm & quality, the room, the bathroom, the superb balcony, the bespoke decor, the wonderful breakfast -- it is also apparent that Anahid has chosen her staff to reflect her values on the hotel itself. There is nothing mediocre about anything, the place has obviously benefited from the personal taste and touch of its well-travelled and experienced (in the hospitality trade) of its owners. The only regret I have it not being able to say goodbye to Anahid when we checked out as she was away -- hopefully next time.

Room tip: Room 3 has a good sized private balcony overlooking the pool from the front and Table Mountain from the side view.
Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank ozvardar72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 30 January 2018

Dear ozvardar72,

Indeed--hopefully next time! I'm so sorry I missed seeing you off . . . It was such a pleasure to get to know you fleetingly; you'll definitely have to come back for longer next time -- Cape Town still has so much to offer!

Your generous review of your Derwent House experience here really means a lot to the whole team -- everyone is thrilled, and I personally extend my gratitude for this incredibly motivational feedback. As a team, we work hard to ensure that every detail of your stay is taken care of, and it's tremendously rewarding to hear from those we've managed to get it right for. Especially from discerning travellers like yourselves . . .

Thanks for taking the time to share your experience here. We're all looking forward to welcoming you back on a future visit -- don't wait too long!

With warmest regards from all of us,

Anahid
& the Derwent team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

A charming boutique hotel just off Kloof Street with a view of Table Mountain. We stayed here for four nights before taking the train to Johannesburg. Every member of staff was very friendly and helpful, the breakfasts were delicious and our room was quiet and comfortable. There is a sitting room with a small library of books on local history and places of interest.

Hotel personnel arranged for us to be met at the airport and offered excellent recommendations regarding local restaurants. We really enjoyed our stay in Cape Town and would love to return to this hotel.

Date of stay: October 2017
4  Thank Llama11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 26 January 2018

We'd love to have you back, Llama11 -- thanks so much for this lovely commendation. I'm so pleased that you ate well in the neighbourhood on our tips. Cape Town is a real foodie town, and we're luck enough to be situated at Ground Zero for great eating options in the city, but we love to eat and drink ourselves, so take pride in our very personalised recommendations based on your culinary preferences .

We're delighted that Derwent House was a comfy and "charming" for your short stay in Cape Town -- please come back for longer next time!

On behalf of the Derwent team, warm regards from Cape Town,

Anahid

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018 via mobile

Such a wonderful hotel! So nice and really helpful staff. I have never stayed at a hotel with a staff like this! The rooms and the hotel have beautiful decorations! The breakfast was excellent. The location in Garden is good, near to restaurants and bars. We will comeback!

Date of stay: January 2018
Trip type: Travelled with family
4  Thank Nettan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derwentowners, Owner at Derwent House Boutique Hotel, responded to this reviewResponded 20 January 2018

Tack, Nettan66!

We really appreciate your generous endorsement, especially recognising our wonderful team. It's great to hear that we ticked all your boxes for attentive service, aesthetics, ambience, cuisine and address . . . we'll be looking forward to your [early!] return. Look for an even-better Derwent House next time as we continually improve and upgrade our services and property -- and maybe a Cape Craft Gin tasting in the garden??!!

Sunny greetings from all of us to the whole family,

Anahid & the Derwent team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews