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18 - 23 of 1 200 reviews
Reviewed 10 July 2023 via mobile

It was a great experience. The hotel staff is super friendly and nice. The location is good just in front of the table mountain. The room cleaning and food was awesome. The staff daily ask you about your experience and well being which feels good. When you are away from home without any company.

Room tip: Going out alone in the evening by foot .
Date of stay: July 2023
Trip type: Travelled on business
Thank SANDEEP S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 June 2023

A very modern hotel in a great location.

The rooms are a bit small but comfortable with all the amenities.

Loved the restaurant, the modern bar and relaxing lounge area. The cuisine was lovely and the service was great.

There is a gym and pool on the top floor with amazing views of Cape Town.

Overall a wonderful hotel.

Date of stay: June 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Nalsin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 3 July 2023

Dear Valued Guest,


Guest perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a guest review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Kind Regards
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2023

Stayed for four, enjoyable nights at this Protea. Very accomodating staff, nice and clean rooms with excellent beds. Close to other restaurants, however the on site restaurant is excellent!!! Breakfast buffet has everything you can think of in addition to six different juices. Bar staff is very helpful to advise you of the best wines and/or cocktails, just a pleasure to talk to. We stayed one night for the dinner buffet, which is as sumptuous as the breakfast buffet. This is a great hotel to stay at when in Cape Town with one of the best obliging staff!

Date of stay: April 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Peter_vB2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 1 May 2023

Dear Peter_vb2015

Guest perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I would, therefore, like to thank you for taking the time to complete a guest review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Fire and Ice Hotel Cape Town and we look forward to welcoming you back again soon.

Kind Regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2023

We stayed only one night but it was good. Being Marriott elite member, we were upgraded to a suite. The suite was big. Hotel is vey modern. We enjoyed the breakfast buffet with egg station. Staff very nice. Walking distance to nearby restaurants. It was a good stay before we left on safari.

Date of stay: March 2023
    • Value
    • Cleanliness
    • Service
1  Thank Liza B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 29 March 2023

Dear Liza B

On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the Protea Hotel Fire & Ice! by Marriott Cape Town.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – our valued guests!

Once again, we appreciate you taking the time to share your feedback.

We look forward to welcoming you again soon!

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2023 via mobile

We enjoyed our stay. The staff are really friendly and the property has had a recent refurb. The bed was comfy and had a nice view of table mountain. The only complaint is the bathroom is just separated by a curtain so privacy is a little bit of an issue.

Date of stay: February 2023
Trip type: Travelled as a couple
1  Thank leighdermick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations, Marketing at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 8 March 2023

Dear leighdermick

On behalf of the entire hotel team, I want to thank you for sharing about your recent experience at the Protea Hotel Fire & Ice! by Marriott Cape Town.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – our valued guests!

Once again, we appreciate you taking the time to share your feedback.

We look forward to welcoming you again soon!

Sincerely,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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