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Reviewed 22 March 2020 via mobile

The rooms at this hotel are small but the restaurant is the best I been in at any Cape Town hotel. I spent 13 days in Cape Town and ate at many restaurants but the one in this hotel was better than everywhere else. The last few days I chose to only eat there.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank P9701DVjillb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PHFire_Ice, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 23 March 2020

Dear P9701DVjillb

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a guest review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities.

We were delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job!

Thank you for choosing to stay at Protea Hotel Fire & Ice by Marriott Cape Town and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future.

Kind regards

Albert Smit
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2020 via mobile

Great find hotel with friendly service. Walking distance to long street with plenty of bars/restaurants. Hotel very clean and vibrant bar making amazing cocktails. Staff could not make us feel more welcome. Defo will be coming back.

Date of stay: March 2020
Trip type: Travelled with friends
2  Thank Nelashp194
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PHFire_Ice, Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 16 March 2020

Good day Nelashp194

Hope this email finds you well.

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Fire & Ice Cape Town.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.

Thank you for staying at the Protea Hotel Fire & Ice Cape Town and we hope you choose to create more memories here whenever your travels bring you back to Cape Town.

Kind Regards
Chad Bartman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2020 via mobile

Good hotel, with a lovely view of table mountain. The hotel covers everything off from comfortable, clean linen and room to accommodating and friendly staff. The only disappointment was the Spa advertised in the hotel next door which I would not recommend. Booked a 45min massage and they gave me a 30min massage and made me pay full price. Wasn’t even a good massage

Date of stay: March 2020
Trip type: Travelled on business
2  Thank VanessaNaidoo1007
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PHFire_Ice, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 6 March 2020

Dear Vanessa

Thank you for your words of appreciation on the review that you completed during your recent stay at Protea Hotel Fire & Ice. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Fire & Ice by Marriott Cape own and to hearing from you again!

Kind Regards

Albert Smit

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2020

Ethel is the real MVP! She was so accommodating to my dietary needs. We had a couple of issues which the staff addressed right away. The location is nice and within walking distance to things like Green Market Square. The rooms are on the smaller side but very clean and a lovely shower. The gym is also beautiful! Lots of natural light. Would stay here again.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
2  Thank whitneyg55
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PHFire_Ice, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 5 March 2020

Dear Whitneyg55

Thank you for taking the time to complete a survey and to write down your additional positive feedback after your recent stay with us at Protea Hotel Fire & Ice.

I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Ethel in particular are highly valued, and I wish to assure you that we have congratulated her for doing such an outstanding job!

GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Protea Hotel Fire & Ice again soon.

Regards
Albert Smit
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020

We spent five nights here in December and stayed in one of the bi-level suites. Good service and friendly staff. Excellent breakfast with eggs made to order etc. A'la carte dinner was ok. Great rooms with fantastic beds and plenty of space.
Small pool and gym, the gym was good - according to my son...
So, the location. Fantastic view over Table mountain, Lions Head, Signal Hill. Easy access in and out of the city. But still, we didn't feel comfortable walking around the neighborhood, especially at night. Uber to and from restaurants worked fine.
It's just a little bit different.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank Figge_Reis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PHFire_Ice, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 29 February 2020

Dear Figge_Reis

Thank you for your words of appreciation on the survey that you completed during your recent stay at Protea Hotel Fire & Ice by Marriott Cape Town. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you to Protea Hotel Fire & Ice and to hearing from you again!

Best regards,

Albert Smit
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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