Your typical average hotel. Excellent location, but everything else is pretty average. The rooms are small and very European business-like. There is not enough closet space for your clothes in a standard room. It is small for two people. I didn't even have the full set of toiletries when I checked in. All I found was a tube of lotion. I had to call housekeeping to get additional supplies. Also, the room wasn't clean when I checked in - there was hair in the bathroom sink.
While Marriott has taken over Protea hotels in Africa, they haven't done a good job of training the staff. There was never a mention of my Gold status and I was not once offered an upgrade. Granted the upgrades are based on availability, but at least acknowledging the Gold status is something that is standard practice at Marriott hotels.
I appreciated the various signs urging to save water. Cape Town is experiencing a severe water shortage and we all should do our part towards conserving water.More
- Free Wifi