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Reviewed 11 December 2017

Stayed here for five days in this lovely hotel. The premises and rooms are attractive, clean and super comfortable. It's situated nearby tons of amenities as well as the downtown core which is always bustling with activity. It's also a short drive to Table Mountain and great local beaches. We'll definitely be back!!

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank InTheVortex26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 13 December 2017

Dear InTheVortex26,

Thank you for sharing your recent experience at the Protea Hotel Fire & Ice Cape Town.

As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and we look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017 via mobile

We just spent 3 weeks in Africa. This hotel had an amazing staff!! And we spent a whole more money on the Blue Train and Rovos, but this staff out shined them!!! Good location, clean, safe, and modern hotel.

Date of stay: November 2017
Trip type: Travelled with friends
Thank whitlocknancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 11 January 2018

Dear Whitlocknancy,

Thank you for taking the time to share your recent experience at the Protea Hotel Fire & Ice Cape Town with us.

Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. I’m glad to hear you enjoyed your stay.

The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our VALUED GUEST, such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cape Town.

Regards,

Anso Venter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

Friendly staff, try their best to make you feel comfortable. Rooms are spacious enough. When there is a problem, management and staff tries to solve it as quickly as possible. There is a choice of at least 38 Milkshakes....

Room tip: Cape town is windy from time to time and there is nothing you can do about that...so any room is good.
Date of stay: November 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank pstern74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anso V, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 6 December 2017

Dear Pstern74,

Thank you for sharing your recent experience at the Protea Hotel Fire & Ice Cape Town with us.

As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.

Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!

Kind Regards,
Anso Venter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017

Overall I was positively surprised. The ambiance is creative and informal. As I am in the creative field this worked very well for us as a group. The rooms are small-ish but has all the basics. Extra plus for amazingly comfortable pillows (one firm, one soft). The downside is clearly the wifi access. Why does hotels still ask you to sign in and have limited amount of GB? That got very annoying as we stayed for 8 nights. I got a cheese platter (nice) with a bottle of white wine upon arrival. Sweet, but the wine was god aweful, and nothing compared to the great wines the regions have to offer. Skip that treat and give us unlimited wifi instead.
Gym was clean, small but okey. Machines up to date which is a huge plus.

Date of stay: November 2017
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Stina49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert S, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 7 October 2018

Dear Stina49

I refer to the survey that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Protea Hotel Fire & Ice by Marriott Cape Town is viewed in a serious light.

Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Protea Hotel Fire & Ice is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings.

GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally.

Yours sincerely,

Albert Smit
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017 via mobile

This hotel was redecorated since my last visit. Must admit the new look is modern and clean, but unfortunately it now looks so much the same as many other city hotels in this price range. No more dramatic chandeliers and weird colour schemes. Only bit of drama left is rather bizarre carpet designs on passages to the rooms. It is well located for visitors wanting to be close to Cape Town’s pumping CBD, restaurants and tourist attractions. Attentive and efficient staff. My room was rather stark, not a single decor element other than a wall painted red here and there. Thankfully good quality linen. Breakfast offered all the standard fare, nothing out of the ordinary. Mine was a business visit and for that the hotel is perfect. Many tourists about as the busy season starts. Will visit again for business, for a romantic or holiday stay perhaps not.

Date of stay: November 2017
Trip type: Travelled on business
Thank DallenV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert S, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 20 October 2018

Dear DallenV

Thank you for completing a TripAdvisor review during your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible.
Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best!

Yours sincerely,

Albert Smit
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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