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Protea Hotel Fire & Ice! by Marriott Cape Town
Ranked #83 of 112 Hotels in Cape Town Central
Reviewed 15 January 2016 via mobile

Hotel is centrally located with Beautiful Mountain views. Rooms are on the small side but perfect if you are traveling alone and only want the room for a place to sleep. (Built in desk available). Ask for a Mountain facing room if you can - you'll get the early morning sun shining in but the views are well worth the bright light.

Stayed: January 2016, travelled on business
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 18 January 2016

Dear David B

Thank you for staying with us and for sharing your review! Let us know when you are in Cape Town again - we have superior rooms available with more space and patio rooms on the pool level with a patio where you can relax and have room service breakfast or sunset cocktails.

The view of the mountain with the sun rising or setting is amazing!

Looking forward to welcome you back!

Yours always

Janneman

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212 - 216 of 1 039 reviews

Reviewed 14 January 2016

This hotel is in a class of its own. Non-pretentious yet city slick style. The décor is minimalistic clean and the open-plan reception area welcoming. Staff is always friendly and will make you feel at home. The rooms have mountain views and will provide a good relaxing stay.

Certainly the best aspect of the hotel is the restaurant that serves only "burgers": beef, lamb, vegetarian, fish .... you name it. And don't think these are your normal "burgers". Each one is a master piece in own right and vows to the dedication of the chefs. This is one of my favorite burger eateries in town.

Room Tip: I always prefer a rooms away from the services e.g. lifts
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  • Stayed: January 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Douw W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 18 January 2016

Dear Douw W

Thank you joining us for Burgers and I hope you tried one of our guilt free milkshakes!

Thank you for sharing your experience and we look forward to welcome you back to us in the near future!

Yours always

Janneman

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Reviewed 11 January 2016 via mobile

Just experienced a great stay at Fire and Ice. Amazing food and cheerful staff. Bar and restaurant staff were welcoming and amazing! Extremely central and close to the hip and happening Long street. Would definitely recommend this great place as another home away from home.

Thank you.

Stayed: January 2016, travelled as a couple
Thank kylernot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 18 January 2016

Dear kylernot

Thank you for staying with us and for sharing your experience! The hotel is walking distance from Bree Street, Long Street and Kloof Street all filled with amazing places to experience Cape Town.

Travel Safely and looking forward to welcome to you back.

Yours always

Janneman

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Reviewed 11 January 2016

It is now the fifth time I have booked a Hotel or B & B in Cape town that offered free Wi-Fi and all 5 have not lived up to the promise. I have just returned from the Far East and all the establishments I have stayed in had acceptable Wi-Fi connections including all the airports. I expected at least that Fire and ice would live up to the promise but alas no. I could get some Wi-Fi if I stood on the toilet seat and held my device in the air. Two other issues with the hotel were the inability to change the air conditioner settings and the attention of the front desk staff was of a low standard. The room was adequate and the shower very good. They could provide a fridge or an ice bucket though

  • Stayed: January 2016, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank chutzpah44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 7 March 2016

Dear chutzpah44

Thank you for staying with us and sharing your WiFi challenges - we have shared this with the service provider and they are looking to find a more permanent solution.

Wishing you trouble free travels.

Yours always

Janneman

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Reviewed 11 January 2016 via mobile

My husband and I stayed here 4 nights and all I can say it was nothing special. The rooms are quite small and the lack of fridge was quite annoying. They say you can drink the tap water, but we were advised by locals that it wasn't the smartest idea. The hotel said they had complimentary bottles of water, but when we called to get some they never brought them to us. My husband called 3 times and every time they said they were coming they never showed up. We bought our own the next day and had no fridge to keep them cold. The breakfast buffet looked amazing, but the quality of the food was terrible. The staff aren't polite and barely smiled when we'd talk to them. I wouldn't stay here again, there are plenty more hotels that have much better service.

Stayed: January 2016, travelled as a couple
Thank Jane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janneman B, General Manager at Protea Hotel Fire & Ice! by Marriott Cape Town, responded to this reviewResponded 19 January 2016

Dear Jane F

Thank you for staying with us and I apologise for the service delivery failure. We have communicated your experience with the TEAM to ensure we improve our service delivery.

Let me know when you are back in town next and we can make sure you have a great stay.

Yours always

Janneman

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Additional Information about Protea Hotel Fire & Ice! by Marriott Cape Town

Address: 64 New Church Street | Tamboerskloof, Cape Town Central 8001, South Africa (Formerly Extreme Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Spa Hotel in Cape Town Central
#63 Luxury Hotel in Cape Town Central
Price Range: R 1 367 - R 2 791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Cape Town 4*
Number of rooms: 201
Official Description (provided by the hotel):
From the moment you step into the lobby of this edgy Tamboerskloof, Cape Town hotel, you will be greeted by the welcoming sounds of deep house lounge beats and immersed into a world of best GUEST service known to mankind. Protea Hotel Fire & Ice! by Marriott Cape Town is ideally situated in the heart of Cape Town and a mere 5 minutes from the V&A Waterfront. Set within walking distance of tourist attractions such as the hip night life of Long Street as well as 15 minutes from Cape Town's famous beaches, Camps Bay and Clifton. Mingle with fellow GUESTS and locals at the renowned Communal Table, or enjoy our crisp glass bar, a coffee brewery by day and party ticket by night featuring signature cocktails. Our snug yet sexy rooms are modern and trendy and features all the bells and whistles needed to ensure the comfiest stay. Your cheeky bedroom, ranging from 18 m² - 23 m² (remember that saying about dynamite?) comes standard with the most comfortable king size beds and is the base from which you can explore our slick social spaces and beautiful Mother City This is Protea Hotel Fire & Ice! by Marriott Cape Town, Cape Town's Hottest Place to Chill. ... more   less 
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Also Known As:
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire Ice
Protea Hotel Cape Town
Extreme Hotel Cape Town

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