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Reviewed 28 November 2017

Thank you too Mandela Rhodes Place especially Heloise Abrahams and Tremayne Cordon for making our engagement so special. I will definitely promote your hotel to all my inbound travellers/customers.

I wish you guys a splendid festive season and a happy New Year

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 810kervinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 6 December 2017

Dear Kervin & Astrid

CONGRATULATIONS!!!!!
Wow. What an amazing couple the 2 of you make. It was an honour you chose to propose to Astrid at Mandela Rhodes Place Suite Hotel.

Thank you for the video-clip and images.
I will pass your sentiments onto the rest of our team, Heloise and Tremayne.

Enjoy your Festive Season and safe travel.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017

Stayed at the Mandela Rhodes Place Hotel for 10 nights in early November and could not have been happier in my choice. The hotel is centrally located in Cape Towns CBD with an easy walk to Long Street (3 minutes), or V&A Waterfront (Half Hour). Surroundings felt safe at all times. Walked to Long Street restaurants and bars nearly every day.

Apartment was clean, well appointed and most importantly quiet. Apartment also had a fully functional kitchen and also washer/dryer. Stayed in a Superior Apartment which had an attached balcony. Was great for watching the traffic go by and an uninterrupted view of Table Mountain.

Check in/Check out were both a breeze, and had arranged for the hotel to pick me up from the airport. Guards were friendly and gave sound advice and directions of local points of interest. There is a Food Lovers Market out the back of the Hotel should you need to stock up with snacks, water etc...

I would most definitely stay here on a return to Cape Town.

  • Stayed: November 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank Morgan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 6 December 2017

Dear Morgan S

WOW!!
What an amazing review to receive from you on your experience of our amazing and Icon, Mandela Rhodes Place Suite Hotel.

We are delighted that you were pleased with our services and I shall be sure to share this with our entire team.

We'd be very honoured to have the privilege of welcoming you back soon.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017 via mobile

The name Mandela Rhodes Place Hotel is slightly deceiving as this place is more of a serviced apartment complex rather than a "4 star" hotel. The apartment was spacious but the furniture and decor was a bit tired — cracked tiles in the bath tub, a bed with an old uncomfortable mattress, a washing machine that didn't work correctly, etc. The 7th floor pool seemed like an afterthought as well as the common areas. Having stayed at 5-star and 4-star rated accommodations for our entire time in South Africa, this was the most disapointing experience. We expected more from a "4-star hotel"

Stayed: November 2017, travelled as a couple
Thank Chumdinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 6 December 2017

Dear Chumdinger

Thank you for taking the time to share your experience with us at Mandela Rhodes Place Suite Hotel.

We are terribly sorry we did not live up to your expectations and you feel we are not worthy of our 4* grading from the South African Tourism Board. Although the aesthetics and management within the Mandela Rhodes Place building does leave us with very little control over 'public spaces', nevertheless, this is certainly no excuse.

The cracked tiles mentioned and the bed quality is certainly not acceptable and we will be sure to look into this asap.

We do hope that you would possibly allow us the opportunity one day to remedy what you feel to be an unsatisfactory experience. Please feel free to contact me directly at the Hotel.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

We stayed at this property for four nights and we find the apartment equipped with adequate facilities. There is a nice restaurant and another cafe at the lobby which makes it convenient. There is also a supermarket just across a side street

The staff we encountered were friendly and professional. We felt welcomed.

If you like the downtown area then this place would fit like a glove.

We were upgraded to a two bedroom apartment which was a pleasant surprise.

The bathroom may require a little bit of upgrading as water from the shower area do spill to the rest of the toilet

My Ask would be better WIFI than the allocated 200MB. The Front Office was kind enough to extend another complimentary WIFi for my spouse.

Smokers would need to adjourn to L7 where there is an open area by the pool if they do not wish to do the deed on the streets

Stayed: November 2017, travelled as a couple
Thank BT93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 6 December 2017

Dear B T

Thank you for taking the time to share your experience with us at Mandela Rhodes Place Suite Hotel.

We are delighted to know that our apartments are equipped to your requirements and it pleases us to know our staff are received as friendly and professional, they are certainly the most amazing ambassadors to our brand.

At this very moment we are in the process of updating our wifi problem that will see this complaint something of the past. We will be placing a HANDY mobile device in the apartment that will allow all our amazing guests to enjoy FREE data and calls.

We do hope we will have the opportunity to welcome you in the near future.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017

The reservation process was seamless and effective. Front office staff were helpful and kind. The rooms are deliciously spacious and well equipped. WiFi is limited, and housekeeping was slightly sloppy, but it wouldn’t stop me from coming back!

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Loo852
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MandelaRhodesPlace, General Manager at Mandela Rhodes Place Hotel, responded to this reviewResponded 6 December 2017

Dear Loo852

Thank you for your wonderful sentiments on Mandela Rhodes Place Suite Hotel.

We have to apologise you felt housekeeping was sloppy. This is certainly not acceptable and we will ensure our standards are reviewed immediately.

We really do look forward to welcoming you back in the near future.

Best regards
Terence Duckitt

Comfort. Convenience. Excellence.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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