We usually stay in the surrounding of waterfront, but this time we decided to try this hotel in Green Point due to its all-suite facilities.We were not deceived. We chose a ground floor Senator suite, which was ideal for the family, as we have 2 kids. Very cosy and clean suite. The rooms are not that spacious, esp. the kids room, but they were clean with comfy beds. we slept really well. I was impressed by the availability and cleanliness of the kitchen utensils.
If there is one thing which is certainly commendable about the hotel is its customer care. All staff we met from Reception to restaurant and cleaners were all friendly and helpful. My daughter fell sick the first day we were in Cape T. They called for an experienced Doctor who came within minutes. The Chefs prepared special meals for her. And Ahmed the Chef even came to enquire about her health. We could not really go out the first day, but my kids never felt bored, as they certainly would have been in a standard hotel room. they could watch TV in living room and use the table to do colouring. Even the veranda was very convenient and safe for them to play outside.
My suggestions for improvement would be:
1. To grease the locks in the bathrooms as they are bit hard to handle, esp. if kids lock themselves inside
2. The breakfast is nice but basic. It should be more diverse with more varieties, esp the hot meals.
3. Although the place is very safe, may be security should be enhanced. I didn't see any camera around, esp at the gate and in lobby. I don't know if there is any.
4. Given that the gate is literally on the road and that thereafter stairs lead to the entrance door of hotel, new guests have to take their luggage up themselves. There is no bell boy per se, but the staff is always willing and ready to carry the luggage for you. BUT for that they must know that you are checking in. That is why a camera is important.
The hotel does not have an impressive entrance, lobby and reception area as standard 5-star hotels, but the personalised service and cleanliness greatly outweigh these aesthetic features of other hotels. I would definitely recommend this hotel.
