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“Good but not great”

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Urban Chic Boutique Hotel
Ranked #90 of 112 Hotels in Cape Town Central
Reviewed 2 January 2018

We stayed over for our anniversary. I found the hotel looking a little shoddy from the outside. The reception is small but functional, leading into the bar area that's well equipped and seemingly vibey. Our room was on the top floor, a corner room, facing Long street and Table Mountain. The room has magnificent views, chic and simple decor, is well kitted, and they took care to take plug from the bath, due to the drought (well done!). The only fault I have is that the rooms are not sound insulated. We had quite a bit of trouble sleeping and was only able to rest from about 2h30 in the morning, due to the noise down at street level.

Room Tip: Top floor on the corner, facing the street and the mountain (views for days!)
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  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank DKoster101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 315 reviews

Reviewed 17 December 2017 via mobile

The hotel is conveniently located and is easy to find. It is clean and has the most amazing bathroom. I was just not too chuffed with the fact that the TV doesn’t play any South African channels and their breakfast wasn’t too great but it was decent for someone who’s hungry I guess. The WIFI is as good as not having any, it’s VERY slow. I wasn’t bothered much by the noise levels, the hotel is after all located in long street so one would expect a lot of noise pollution.

I would come back here.

Stayed: December 2017, travelled solo
Thank maseapehim2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017 via mobile

My partner and I stayed at the Urban Chic Hotel.

When we arrived we explained to the manager that we had recently stayed at the New Tulbagh and had a really poor experience. She was very welcoming and accommodating. She showed us our room and made sure that we were satisfied. When we came back to check in, we were blown away at the attention to detail. We had told her that we were teetotalers, and she accomadated us by putting non-alcoholic champagne in the room. We had also told her that we were big coffee lovers and that the coffee in rooms at the New Tulbagh was putrid. We were absolutely over the moon to find that she had put Hug in Mug coffee in our room, she really had gone the extra mile.

As great as all this was there are a few points that we need to point out. The Wifi is abysmally slow, intermittent at best. The TV channels listed on the page are not what is available in the room, and half the DSTV channels don't work, and we did bring this to the receptionists attention on Monday evening, and nothing has been done. I also asked for bottled water to be brought up to the room, and I am still waiting for it to arrive.

At breakfast I ordered soft poached eggs with my english breakfast, I received medium fried eggs, the toast came way too early and was cold, and tough, but I was in a rush to get to work and couldnt wait for the breakfast to be rectified, so did not mention it to the staff. My partners breakfast on the otherhand was very good, she had the french toast.

This afternoon while my partner was smoking downstairs in the bar, the manager was having a meeting, but her foul language was less than tasteful. It made my partner feel very uncomfortable, this is not professional. We are spending good money to come here to get away and relax, but we are leaving here more stressed than when we got here. The managers and receptionists use the bar area as their own smoking room, which is very unprofessional in my opinion. If they were at least able to bring us an ashtray when we sit down to have a cigarette, then I it may not have been so bad, but I'm still shocked that they smoke in front of patrons.

This evening when we took a shower, the entire bathroom floor flooded, had we not previously learnt from our experience at the New Tulbagh, where my partner slipped, fell and hit her head open, we may not have have been as cautious and had an accident in this establishment. We called the receptionist up to have a look, just so that she could see the amount of water that was on the floor, it took two hand towels and one bath towel to dry it up, as the water was all the way down to the toilet.

We would have checked out, but we had already paid for the second night. I am sad to say that we left more stressed than when we arrived.

I emphasize again that smoking and swearing in front of guests should not be tolerated as it portrays a poor image.

Stayed: November 2017, travelled as a couple
Thank SeanSteyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2017 via mobile

This hotel is close to night life and if you like that sort of thing then you’ll be happy, but if you’re wanting good 7 hours of sleep you won’t get it here. Clean rooms, fully equipped rooms, comfy beds, free slow WiFi, pity about the noisy neighbors. This hotel should consider double glazing on the windows for a quieter room. The breakfast wasn’t great either. Also not an area safe enough to get up and go for a run in the morning on your own.

Stayed: November 2017, travelled on business
Thank AnnieZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Our flight was cancelled which meant we needed last minute accommodation in Cape Town and I found this hotel. Having never been to Cape Town before I never knew the location.
First off this is a lovely hotel with great big beds and a lovely bathroom. The staff are all lovely and the breakfasts good.
It is noisy at night but having discovered that Long street is party town of Cape town it's no surprise.
If you're a heavy sleeper this is a fantastic hotel!!

Stayed: November 2017, travelled as a couple
Thank lottiedavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Urban Chic Boutique Hotel

Address: 172 Long Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #90 of 112 Hotels in Cape Town Central
Price Range: R 1 147 - R 2 142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Urban Chic Boutique Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Urban Chic Hotel has 20 bedrooms and luxurious en-suite bathrooms that offers everything that an overseas tourist or corporate client could want, in the form of comfort and state-of-the-art amenities. The well-appointed rooms all have air-conditioning, and wireless communication ensure instant internet access for laptop users. Our Rooms have large windows that offer breathtaking views of Table Mountain, Lions Head and Signal Hill. ... more   less 
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