My husband suffered a stroke so we were off loaded off our cruise ship prior to leaving Cape Town. The Ship's Agent booked me into this hotel for 5 nights at short notice. It was close to the hospital but I was not able to walk to the hospital because of safety issues - I caught a taxi each way every day. The Receptionist was extremely helpful to me as I had a bit of administration work to do as a result of my husband being in hospital. I sincerely appreciate her kindness to me. During the period I stayed at the hotel there were very few guests which made me nervous moving around the hotel. The immediate surrounds of the hotel had a lot of 'street people' - including very close to the hotel's front doors which meant it was problematic for me at times to get from the taxi safely into the hotel. I know that I was lucky one day as two hotel staff were standing quietly by the front door but back against the glass wall when I got out of the taxi. A young, well dressed man came from no where and he was in my face and I felt he was about to strike me and steal my handbag when he noticed the two men standing by the door. He then said to me 'sorry' and then walked slowly backwards. I quickly ran into the hotel. My other concerning incident at the hotel was when I could not open my safe with the key pad. I had for the two previous days been in and out of the safe as I needed to prepare paperwork. Despite putting the correct numbers into the safe I got a message to the affect that I had put in the wrong number. I inserted the correct number again and got the same message which was when I realised that someone had been using random numbers to try and open my safe. I found this problem at 1.30 a.m. and it was not until one of the management staff came at 8.30 a.m. that I knew that everything was still in my safe when he was able to open the safe with special keys. I have now read another review on Trip Advisor from a person from Singapore who stayed at the hotel in December 2017 and they assert that they had Euros 400 taken from their safe with a resulting Police Report. My other security concern was the messages I was getting on my PC's (I have excellent security) when I used the Hotel's wifi. Thankfully my software was able to block all of the numerous hacking attempts. When I got the message that the attempts were blocked I would stop using the PC. This did not happen when I moved hotels and used the new hotel's wifi. As a lone woman in the hotel and because of the security issues in and around the hotel which I experienced I would unfortunately have to say that there are safer areas of Cape Town to stay as a tourist than the downtown area.
- Official Description (provided by the hotel):
- Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more less
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- Also Known As:
- Fountains Hotel Cape Town
- Fountains Cape Town