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“Good base and great room”

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Protea Hotel Cape Town North Wharf
Ranked #59 of 112 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 18 January 2018 via mobile

The room is big with a separate living room and bedroom, kitchen and bathroom. The water shortage meant no pool and no bath but it made no difference to the trip, really. It’s walking distance to the V&A waterfront. Highly recommend getting Uber everywhere else as it’s super cheap. The area is intimidating but actually the same can be said for every area. Parking and WiFi we’re fine. Great breakfast. The prices at the bar were really great, it should have been packed out. Loved Vanessa, Sandy and the rest of the team they are funny and gracious hosts x

Stayed: January 2018, travelled as a couple
Thank mrswattsCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zee I, General Manager at Protea Hotel Cape Town North Wharf, responded to this reviewResponded 4 weeks ago

Dear Mrs. Watts,

Thank you for choosing the Protea Hotel Cape Town North Wharf for your recent travels to Cape Town.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
ZEE ISMAIL
General Manager
Protea Hotel by Marriott Cape Town North Wharf
zee.ismail@proteahotels.com
+27214334600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 363 reviews

Reviewed 16 January 2018

I stayed in one of their apartment suites for one night. The front desk service was excellent. They let me check in extra early. The room itself was starting to show sings of wear and tear (i.e. yellowed floors in the bathroom) but still good condition.

I ordered room service. The alfredo was unimpressive and I was given wrong information about the price of the beers I ordered. I had a menu stating 26R (if I remember correctly) but was charged 30.5R. I was told that the menu was outdated. If given accurate information, my order would have been different.

Wifi didn't really work in the room. It didn't connect on my phone (the voucher page didn't even pop up). On my computer, it would only work in in the bedroom.

It was a quiet night. The curtains blocked out all of the sunshine. The bed was comfortably firm. Good stay.

  • Stayed: January 2018, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Chieka C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zee I, General Manager at Protea Hotel Cape Town North Wharf, responded to this reviewResponded 17 January 2018

Dear CHIEKA,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the relevant hotel teams as a critical way of understanding how we can fix issues and continue to deliver great experiences.

Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town.

Sincerely,
ZEE ISMAIL
General Manager
Protea Hotel by Marriott Cape Town North Wharf
zee.ismail@proteahotels.com
+27214334600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

Very spacious rooms. Not the most modern roomsbut they are clean and comfortable.
Parking is perfectly placed in basement and cost only 50 rand (3 USD) per day. Nice breakfast buffet. 10-15 minutes safe walk to Waterfront and absolutely amazing italian restaurant across the street. We had take out a few nights and ate at the hotel room after a long day.
Poll on roof was closed due to the water crisis in Cape Town. Pool was actually half full so I felt hotelk should at least have cleaned the pool so it looked nice. Also there were some sun beds but no matresses so it really did not invite for a break. If this had been fixed we would probably have relaxe some time on the roof.

  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mikkel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zee I, General Manager at Protea Hotel Cape Town North Wharf, responded to this reviewResponded 13 January 2018

Dear Mikkel,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town.

Have a fantastic 2018!

Sincerely,
ZEE ISMAIL
General Manager
Protea Hotel by Marriott Cape Town North Wharf
zee.ismail@proteahotels.com
+27214334600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

We had four rooms. They were all different shapes and sizes, but fairly large in comparison to a normal size hotel room. The seating area was separate from the bedroom and it was nicely decorated. We booked this location because it had a washer/dryer. However, the washer/dryer was very very small and the one unit did both washing and drying. It took several hours for the dryer to dry a small load (2 pants, 4 T-shirts, some underwear). It was actually more efficient to hang items up to dry. The staff was very friendly and the location was good (5 minutes and costs R36 to get to V&A using uber XL).

  • Stayed: December 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank baytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zee I, General Manager at Protea Hotel Cape Town North Wharf, responded to this reviewResponded 9 January 2018

Hi there,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town.

Have a fantastic 2018!

Sincerely,
ZEE ISMAIL
General Manager
Protea Hotel by Marriott Cape Town North Wharf
zee.ismail@proteahotels.com
+27214334600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

This well positioned hotel is located about 20 min walk from the Waterfront. The hotel itself has a nice modern appearance, with full sized courtyard located so you don't get a "locked in by other buildings" feel. The views from the rooms are limited, but gaps can show the harbor and other landmarks like table top mountain park. Still the surrounding buildings tower over this 8 story hotel. A large courtyard, and another hotel next door, give the surroundings for this hotel spacious, you are not butting another building. The security was great, and found it easy to walk anywhere near the hotel with no security; seems safe. The front desk exceptional in helping to pick the rooms, and other concierge services - while check-in was easy. The hotel rooms look great furnished, and spacious, the restaurant in the lobby provides food during the day. the lobby itself seats about 8 people, but the open concept restaurant allows for more in the lobby area. While not many restaurants within 1 block, Marriot has a ($60 rand) shuttle. We found most taxis charged 50 Rand to Waterfront and front-desk had a cab while we exited our room. The Waterfront has many restaurants, stores, food courts, and malls/forums - some might say it's the highlight area of Cape town. Most of the tours leave from the Waterfront too. The staff is perfection from the bell staff, front desk, housekeeping, and restaurant helpers. All pools in South Africa closed due to draught, this hotel too. Refrigerators in the room helpful, and 1GB data Internet coupons can be renewed for free at front desk. These limits typical over South Africa, most hotels give 500MB a day! The breakfast buffet was great, lots of variety, fruits, and breakfast rolls, best part of eating all day. The restaurant also had a limited daytime menu, and I found their style of cooking not to my liking. The beds were comfortable, refrigerator in the room and housekeeping works hard. If you can afford it, the 2-3 bedroom penthouse rooms are worth the extra cost, and maybe the best suites from any other hotels on this side of Cape Town. Would definitely return there again.

Room Tip: Penthouse Suite was large, with washer/dryer, living room, and kitchen. Great for 5
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  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JohnV39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zee I, General Manager at Protea Hotel Cape Town North Wharf, responded to this reviewResponded 9 January 2018

Dear John,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town.

Have a fantastic 2018!

Sincerely,
ZEE ISMAIL
General Manager
Protea Hotel by Marriott Cape Town North Wharf
zee.ismail@proteahotels.com
+27214334600

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel Cape Town North Wharf

Address: 1 Lower Bree Street, Cape Town Central 8002, South Africa (Formerly Protea Hotel by Marriott Cape Town North Wharf)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Cape Town Central
#18 Family Hotel in Cape Town Central
#28 Business Hotel in Cape Town Central
#33 Romantic Hotel in Cape Town Central
#54 Luxury Hotel in Cape Town Central
Price Range: R 2 177 - R 3 535 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Cape Town North Wharf 4*
Number of rooms: 58
Official Description (provided by the hotel):
Protea Hotel North Wharf, Waterfront is a 4 star hotel within walking distance of the Victoria & Alfred Waterfront, Cape Town CBD and the Cape Town International Convention Centre. Its secure, central city location makes it ideal for conference, business and leisure travellers wanting to explore Cape Town and its surrounds. Even a beach holiday in Cape Town is possible from this ideal location. Offering luxury apartment style accommodation in the heart of Cape Town City in the form of spacious apartments and suites, the Hotel also has 2 Penthouse Suites with stunning views of the sea. All rooms have full self-catering options. Eat breakfast like a king at the North Wharf Restaurant, where a full English breakfast buffet is served daily. Light meals are also available during the day. There is also Col'cacchio Restaurant on our doorstep to serve lunch, dinner and room service, which is well known for their delicious pizzas. Bill back arrangements have been made between the hotel and Col'Cacchio for our in-house GUESTS. For those who enjoy their exercise we have a 24 hour gym as well as a pool on the roof top. ... more   less 
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Also Known As:
Protea Hotel Cape Town

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